[SOLVED] PID services not running

[raghuram1980]

Hi,

Below error i am facing. Please give me the solution.

[zimbra@mail ~]$ zmcontrol status
Hos:xxx.com
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
memcached Running
mta Running
snmp Running
spell Running
stats Stopped
[zimbra@mail ~]$ zmstatctl status
process 29264 in /opt/zimbra/zmstat/pid/zmstat-mysql.pid not running
process 29245 in /opt/zimbra/zmstat/pid/zmstat-cpu.pid not running
process 29251 in /opt/zimbra/zmstat/pid/zmstat-df.pid not running
process 29253 in /opt/zimbra/zmstat/pid/zmstat-io.pid not running
process 29332 in /opt/zimbra/zmstat/pid/zmstat-mtaqueue.pid not running
process 29257 in /opt/zimbra/zmstat/pid/zmstat-allprocs.pid not running
Running: zmstat-fd
process 29247 in /opt/zimbra/zmstat/pid/zmstat-vm.pid not running
process 29249 in /opt/zimbra/zmstat/pid/zmstat-io-x.pid not running
process 29243 in /opt/zimbra/zmstat/pid/zmstat-proc.pid not running

[uxbod]

su - zimbra
zmstatctl start
zmcontrol status

Once you do that are stats running ?

[raghuram1980]

Hi,

I tried with that code but stats not running

[uxbod]

Check the permissions on the files under /opt/zimbra/zmstat as they should be owned zimbra:zimbra.

[raghuram1980]

the permition is zimbra:zimbra only

[uxbod]

Okay try zmstatctl stop and then do a ps aux | grep zmstat. Make sure all stat processes are indeed not running and then remove the old PID files. Then run zmstatctl start and see whether they start up okay.

[raghuram1980]

Hi,
I dun it but not working same status.

[phoenix]

You should update your forum profile with the output of the following command (do not post the output in this thread):

zmcontrol -v

Hi,
I dun it but not working same status.

Post the full output of the following:

zmcontrol status

and also the permissions of the files that uxbod asked you for earlier:

Check the permissions on the files under /opt/zimbra/zmstat as they should be owned zimbra:zimbra.

It would be better if you posted the output for confirmation rather than saying 'it's all OK'.

You should also look in the log files and see what errors are in there. Can you also tell us when this started happening? Is it a new problem (is it a new install?) or has it been happening for a while? Did you have any problems on your server when this problem started?

[raghuram1980]

[zimbra@mail ~]$ zmcontrol -v

Release 6.0.6_GA_2324.RHEL4_64_20100406153420 CentOS4_64 FOSS edition.

[zimbra@mail ~]$ zmcontrol status
Host mail.samrakshanaelectricals.com
        antispam                Running
        antivirus               Running
        ldap                    Running
        logger                  Running
        mailbox                 Running
        memcached               Running
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Stopped

[zimbra@mail ~]$ zmstatctl status
process 5734 in /opt/zimbra/zmstat/pid/zmstat-mysql.pid not running
process 5720 in /opt/zimbra/zmstat/pid/zmstat-cpu.pid not running
process 5726 in /opt/zimbra/zmstat/pid/zmstat-df.pid not running
process 5728 in /opt/zimbra/zmstat/pid/zmstat-io.pid not running
process 5738 in /opt/zimbra/zmstat/pid/zmstat-mtaqueue.pid not running
process 5732 in /opt/zimbra/zmstat/pid/zmstat-allprocs.pid not running
Running: zmstat-fd
process 5722 in /opt/zimbra/zmstat/pid/zmstat-vm.pid not running
process 5724 in /opt/zimbra/zmstat/pid/zmstat-io-x.pid not running
process 5718 in /opt/zimbra/zmstat/pid/zmstat-proc.pid not running

zimbra@mail ~]$ ls -l
total 268
lrwxrwxrwx   1 root     root           29 Apr 26 21:33 altermime -> /opt/zimbra/altermime-0.3-dev
drwxr-xr-x   3 root     root         4096 Apr 26 21:33 altermime-0.3-dev
lrwxrwxrwx   1 root     root           29 Apr 26 21:33 amavisd -> /opt/zimbra/amavisd-new-2.6.4
drwxrwxr-x   4 root     root         4096 Apr 26 21:32 amavisd-new-2.5.4
drwxrwxr-x   4 root     root         4096 Apr 26 21:33 amavisd-new-2.6.4
lrwxrwxrwx   1 root     root           25 Apr 26 21:34 aspell -> /opt/zimbra/aspell-0.60.6
drwxr-xr-x   6 root     root         4096 Apr 26 21:34 aspell-0.60.6
drwxr-xr-x   2 zimbra   zimbra       4096 Sep 13  2008 backup
lrwxrwxrwx   1 root     root           24 Apr 26 21:33 bdb -> /opt/zimbra/bdb-4.7.25.4
drwxr-xr-x   6 root     root         4096 Apr 26 21:32 bdb-4.7.25.4
drwxr-xr-x   2 root     root         4096 Apr 26 21:32 bin
lrwxrwxrwx   1 root     root           25 Apr 26 21:33 clamav -> /opt/zimbra/clamav-0.95.3
dr-xr-xr-x  10 root     root         4096 Apr 26 21:33 clamav-0.95.3
drwxr-xr-x  25 root     root         4096 Apr 16 14:09 clamav-0.96
drwxrwxr-x   9 zimbra   zimbra       4096 Oct  9 10:09 conf
-rw-------   1 zimbra   zimbra       2339 Feb 21  2009 config.10491
-rw-------   1 zimbra   zimbra       2139 Sep 13  2008 config.14710
-rw-------   1 root     root         2707 Apr 26 21:42 config.24301
-rw-------   1 zimbra   zimbra       2339 Feb 20  2009 config.28940
-rw-------   1 zimbra   zimbra       2339 Feb 17  2009 config.3174
-rw-------   1 zimbra   zimbra       2272 Sep 18  2008 config.3177
-rw-------   1 zimbra   zimbra       2323 Jan 20  2009 config.6176
-rw-------   1 zimbra   zimbra       2272 Sep 18  2008 config.8645
drwxr-xr-x   2 root     root         4096 Apr 26 21:32 contrib
drwxr-xr-x   2 zimbra   zimbra       4096 Sep 13  2008 convertd
lrwxrwxrwx   1 root     root           23 Apr 26 21:33 curl -> /opt/zimbra/curl-7.20.0
drwxr-xr-x   6 root     root         4096 Apr 26 21:32 curl-7.20.0
lrwxrwxrwx   1 root     root           32 Apr 26 21:33 cyrus-sasl -> /opt/zimbra/cyrus-sasl-2.1.23.3z
drwxr-xr-x   4 root     root         4096 Apr 26 21:32 cyrus-sasl-2.1.22.3z
drwxr-xr-x   8 root     root         4096 Apr 26 21:33 cyrus-sasl-2.1.23.3z
drwxr-xr-x   9 zimbra   zimbra       4096 Apr 26 21:33 data
drwxrwxr-x   3 zimbra   zimbra       4096 Oct  4 17:25 db
drwxr-xr-x   2 zimbra   zimbra       4096 Sep 14 13:59 docs
lrwxrwxrwx   1 root     root           23 Apr 26 21:33 dspam -> /opt/zimbra/dspam-3.9.0
drwxr-xr-x   7 root     root         4096 Apr 26 21:33 dspam-3.9.0
drwxr-xr-x   2 zimbra   zimbra       4096 Sep 13  2008 fbqueue
lrwxrwxrwx   1 root     root           25 Apr 26 21:33 heimdal -> /opt/zimbra/heimdal-1.3.1
drwxr-xr-x   7 root     root         4096 Apr 26 21:32 heimdal-1.3.1
lrwxrwxrwx   1 root     root           24 Apr 26 21:34 httpd -> /opt/zimbra/httpd-2.2.14
drwxr-xr-x  15 root     root         4096 Apr 26 21:34 httpd-2.2.14
drwxr-xr-x   3 zimbra   zimbra       4096 Sep 13  2008 index
lrwxrwxrwx   1 root     root           23 Apr 26 21:33 java -> /opt/zimbra/jdk1.6.0_16
drwxr-xr-x   8 root     root         4096 Apr 26 21:32 jdk1.6.0_16
lrwxrwxrwx   1 root     root           27 Apr 26 21:34 jetty -> /opt/zimbra/jetty-6.1.22.z6
drwxr-xr-x  11 root     root         4096 Apr 26 21:33 jetty-6.1.22.z6
drwxr-xr-x   5 root     root         4096 Apr 26 21:32 jetty-6.1.5
drwxrwxr-x   4 root     root         4096 Apr 26 21:33 lib
drwxrwxr-x   4 root     root         4096 Apr 26 21:33 libexec
lrwxrwxrwx   1 root     root           26 Apr 26 21:33 libtool -> /opt/zimbra/libtool-2.2.6b
drwxr-xr-x   4 root     root         4096 Apr 26 21:33 libtool-2.2.6b
drwxrwxr-x   3 zimbra   zimbra      12288 Oct  9 10:09 log
drwxrwxr-x   3 zimbra   zimbra       4096 Apr 26 21:33 logger
lrwxrwxrwx   1 root     root           27 Apr 26 21:34 mailboxd -> /opt/zimbra/jetty-6.1.22.z6
lrwxrwxrwx   1 root     root           27 Apr 26 21:34 memcached -> /opt/zimbra/memcached-1.4.4
drwxr-xr-x   6 root     root         4096 Apr 26 21:34 memcached-1.4.4
lrwxrwxrwx   1 root     root           59 Apr 26 21:33 mysql -> /opt/zimbra/mysql-standard-5.0.90-pc-linux-gnu-i686-glibc23
drwxrwxr-x   7 root     root         4096 Apr 26 21:33 mysql-standard-5.0.90-pc-linux-gnu-i686-glibc23
lrwxrwxrwx   1 root     root           24 Apr 26 21:33 net-snmp -> /opt/zimbra/net-snmp-5.5
drwxr-xr-x   3 root     root         4096 Apr 26 21:32 net-snmp-5.4.1
drwxr-xr-x   9 root     root         4096 Apr 26 21:33 net-snmp-5.5
lrwxrwxrwx   1 root     root           30 Apr 26 21:33 openldap -> /opt/zimbra/openldap-2.4.21.7z
drwxrwxr-x   9 root     root         4096 Apr 26 21:33 openldap-2.4.21.7z
drwxr-xr-x   4 root     root         4096 Apr 16 11:56 openldap-data
lrwxrwxrwx   1 root     root           26 Apr 26 21:33 openssl -> /opt/zimbra/openssl-0.9.8n
drwxr-xr-x   6 root     root         4096 Apr 26 21:32 openssl-0.9.8n
lrwxrwxrwx   1 root     root           28 Apr 26 21:33 postfix -> /opt/zimbra/postfix-2.6.5.2z
drwxr-xr-x   3 root     root         4096 Apr 26 21:32 postfix-2.4.7.5z
drwxr-xr-x   6 root     root         4096 Apr 26 21:33 postfix-2.6.5.2z
drwxr-xr-x   3 zimbra   zimbra       4096 Oct  8 10:34 redolog
lrwxrwxrwx   1 root     root           24 Apr 26 21:33 snmp -> /opt/zimbra/net-snmp-5.5
drwxr-xr-x   6 zimbra   zimbra       4096 Apr 26 21:43 ssl
drwxr-xr-x   4 zimbra   zimbra       4096 Sep 13  2008 store
lrwxrwxrwx   1 root     root           24 Apr 26 21:33 tcmalloc -> /opt/zimbra/tcmalloc-1.5
drwxr-xr-x   5 root     root         4096 Apr 26 21:32 tcmalloc-1.5
drwxrwxr-x   3 zimbra   zimbra       4096 Apr 26 21:33 wiki
drwxrwxr-x   6 root     root         4096 Apr 26 21:33 zimbramon
drwxrwxr-x   2 zimbra   zimbra       4096 Apr 26 21:33 zimlets
drwxrwxr-x   2 zimbra   zimbra       4096 Apr 26 21:33 zimlets-admin-extra
drwxr-xr-x  10 zimbra   zimbra       4096 Sep 14 09:34 zimlets-deployed
drwxrwxr-x   2 zimbra   zimbra       4096 Apr 26 21:33 zimlets-experimental
drwxrwxr-x   2 zimbra   zimbra       4096 Apr 26 21:33 zimlets-extra
drwxr-xr-x  10 zimbra   zimbra      24576 Oct  9 10:11 zmstat

[zimbra@mail ~]$ ps aux | grep zmstat
zimbra   25774  0.0  0.0  3704  476 pts/2    S    Oct05   0:00 grep zmstat
[zimbra@mail ~]$ zmstatctl start
Invoking: /opt/zimbra/libexec/zmstat-proc
Invoking: /opt/zimbra/libexec/zmstat-cpu
Invoking: /opt/zimbra/libexec/zmstat-vm
Invoking: /opt/zimbra/libexec/zmstat-io -x
Invoking: /opt/zimbra/libexec/zmstat-df
Invoking: /opt/zimbra/libexec/zmstat-io
Invoking: /opt/zimbra/libexec/zmstat-fd
Invoking: /opt/zimbra/libexec/zmstat-allprocs
Invoking: /opt/zimbra/libexec/zmstat-mysql
Invoking: /opt/zimbra/libexec/zmstat-convertd
Invoking: /opt/zimbra/libexec/zmstat-mtaqueue
[zimbra@mail ~]$ zmstatctl status
Running: zmstat-mysql
Running: zmstat-cpu
Running: zmstat-df
Running: zmstat-io
Running: zmstat-mtaqueue
Running: zmstat-allprocs
Running: zmstat-fd
Running: zmstat-vm
Running: zmstat-io-x
Running: zmstat-proc

[zimbra@mail ~]$ zmcontrol start
Host mail.samrakshanaelectricals.com
        Starting logger...Done.
        Starting mailbox...Done.
        Starting memcached...Done.
        Starting antispam...Done.
        Starting antivirus...Done.
        Starting snmp...Done.
        Starting spell...Done.
        Starting mta...Done.
        Starting stats...Done.

[zimbra@mail ~]$ zmcontrol status
Host mail.samrakshanaelectricals.com
        antispam                Running
        antivirus               Running
        ldap                    Running
        logger                  Running
        mailbox                 Running
        memcached               Running
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running

Now all the services are running. But in admin web status showing error. error status screen shoots as attachments.

Please give me the solution.

Thanks & Regards

[phoenix]

[zimbra@mail ~]$ zmcontrol -v

Release 6.0.6_GA_2324.RHEL4_64_20100406153420 CentOS4_64 FOSS edition.

It would help if you put that information in your forum profile as I asked, it means we don't have to keep asking which version of Zimbra you are using.

[zimbra@mail ~]$ zmcontrol status
Host mail.samrakshanaelectricals.com
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
memcached Running
mta Running
snmp Running
spell Running
stats Stopped

Assuming you are running a single server installation, you should not have the proxy or memcahced running on it as it will cause problems. Did you intend to install it and if so, why? If you don't know what it's for and this is a single server installation then you should disable it and remove it from the settings - search the forums for details on how to do that.

It isn't much use posting screenshots of your server when the text in the error messages in indecipherable, the middle screenshot shows (I think) an 'Exception during auth' - go to the wiki (or search the forums) and see what the resolution is for that problem.

Fix the problems above before we move on any further.

It would also help if you actually answered all the questions you've been asked, the information might be able to help us further diagnose your problem and partial answer just waste time.