Import pst RPC Error

[gdowrey]

I have a Zimbra server which resides on the DMZ segment of my router (10.0.0.x). I can access both the admin console and the mailbox from a web browser on the LAN segment of my router (192.168.80.x). I have the firewall open between the LAN and DMZ machines. When I use the ZCSImport tool on the LAN machine I get the following errors w/ nothing imported:

13-09-2010 11:14:19 [5432]: ZCSPSTImportWizard-5.0.18_GA_3009 Version 5.0
13-09-2010 11:14:19 [5432]: ------------------Import Options--------------------------
13-09-2010 11:14:19 [5432]: Import Mails : Yes
13-09-2010 11:14:19 [5432]: Import Sent Items : Yes
13-09-2010 11:14:19 [5432]: Import Contacts : Yes
13-09-2010 11:14:19 [5432]: Import Calendar Items: Yes
13-09-2010 11:14:19 [5432]: Import Tasks : Yes
13-09-2010 11:14:19 [5432]: Import JunkMail : Yes
13-09-2010 11:14:19 [5432]: Import Deleted Items : Yes
13-09-2010 11:14:19 [5432]: UseProgressLogs : Yes
13-09-2010 11:14:19 [5432]: MessageLogging : Yes
13-09-2010 11:14:19 [5432]: ----------------------X-X-X-------------------------------
13-09-2010 11:14:19 [5432]: Creating / starting worker thread
13-09-2010 11:14:19 [5432]: Dispatching work to worker thread
13-09-2010 11:14:19 [5772]: Worker thread started
13-09-2010 11:14:19 [5772]: Work arrived...C:\Users\gdowrey\AppData\Local\Microsoft \Outlook\091310backup.pst gordon.dowrey@builtesllc.com
13-09-2010 11:14:19 [5772]: Using default store
13-09-2010 11:14:19 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:26 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\3-RPCErrorRequest.xml
13-09-2010 11:14:26 [5772]: Deleting mapi folder list
13-09-2010 11:14:26 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:26 [5772]: Using default store
13-09-2010 11:14:26 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:33 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\4-RPCErrorRequest.xml
13-09-2010 11:14:33 [5772]: Deleting mapi folder list
13-09-2010 11:14:33 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:33 [5772]: Using default store
13-09-2010 11:14:33 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:40 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\5-RPCErrorRequest.xml
13-09-2010 11:14:40 [5772]: Deleting mapi folder list
13-09-2010 11:14:40 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:40 [5772]: Using default store
13-09-2010 11:14:40 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:47 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\6-RPCErrorRequest.xml
13-09-2010 11:14:47 [5772]: Deleting mapi folder list
13-09-2010 11:14:47 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:47 [5772]: Too many items failed, exiting
13-09-2010 11:14:47 [5772]: Worker thread exiting

Any help on how to proceed would be greatly appreciated.

[phoenix]

I have a Zimbra server which resides on the DMZ segment of my router (10.0.0.x). I can access both the admin console and the mailbox from a web browser on the LAN segment of my router (192.168.80.x). I have the firewall open between the LAN and DMZ machines. When I use the ZCSImport tool on the LAN machine I get the following errors w/ nothing imported:

13-09-2010 11:14:19 [5432]: ZCSPSTImportWizard-5.0.18_GA_3009 Version 5.0
13-09-2010 11:14:19 [5432]: ------------------Import Options--------------------------
13-09-2010 11:14:19 [5432]: Import Mails : Yes
13-09-2010 11:14:19 [5432]: Import Sent Items : Yes
13-09-2010 11:14:19 [5432]: Import Contacts : Yes
13-09-2010 11:14:19 [5432]: Import Calendar Items: Yes
13-09-2010 11:14:19 [5432]: Import Tasks : Yes
13-09-2010 11:14:19 [5432]: Import JunkMail : Yes
13-09-2010 11:14:19 [5432]: Import Deleted Items : Yes
13-09-2010 11:14:19 [5432]: UseProgressLogs : Yes
13-09-2010 11:14:19 [5432]: MessageLogging : Yes
13-09-2010 11:14:19 [5432]: ----------------------X-X-X-------------------------------
13-09-2010 11:14:19 [5432]: Creating / starting worker thread
13-09-2010 11:14:19 [5432]: Dispatching work to worker thread
13-09-2010 11:14:19 [5772]: Worker thread started
13-09-2010 11:14:19 [5772]: Work arrived...C:\Users\gdowrey\AppData\Local\Microsoft \Outlook\091310backup.pst gordon.dowrey@builtesllc.com
13-09-2010 11:14:19 [5772]: Using default store
13-09-2010 11:14:19 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:26 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\3-RPCErrorRequest.xml
13-09-2010 11:14:26 [5772]: Deleting mapi folder list
13-09-2010 11:14:26 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:26 [5772]: Using default store
13-09-2010 11:14:26 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:33 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\4-RPCErrorRequest.xml
13-09-2010 11:14:33 [5772]: Deleting mapi folder list
13-09-2010 11:14:33 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:33 [5772]: Using default store
13-09-2010 11:14:33 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:40 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\5-RPCErrorRequest.xml
13-09-2010 11:14:40 [5772]: Deleting mapi folder list
13-09-2010 11:14:40 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:40 [5772]: Using default store
13-09-2010 11:14:40 [5772]: Logging on to zimbra server (10.0.0.10:7071)
13-09-2010 11:14:47 [5772]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-5.0.18_GA_3009\6-RPCErrorRequest.xml
13-09-2010 11:14:47 [5772]: Deleting mapi folder list
13-09-2010 11:14:47 [5772]: RPC Error: The server name could not be resolved.
13-09-2010 11:14:47 [5772]: Too many items failed, exiting
13-09-2010 11:14:47 [5772]: Worker thread exiting

Any help on how to proceed would be greatly appreciated.

According to the error message the server name can't be resolved, are you sure the DNS is correct for your server from the location you're trying to use the wizard.

[gdowrey]

Pretty sure, I can log onto the zimbra admin console from the same machine using the server domain name (https://mail.builtesllc.com)

[gdowrey]

I am still getting the same error, yet can resolve by pinging the zimbra server domain name, private ip in the dmz and the public ip. From the command line from another linux server I can "dig" the domain name and get the correct answer. Here is the latest log:

14-09-2010 09:51:46 [3268]: ZCSPSTImportWizard-6.0.7_GA_2440 Version 6.0
14-09-2010 09:51:46 [3268]: ------------------Import Options--------------------------
14-09-2010 09:51:46 [3268]: Import Mails : Yes
14-09-2010 09:51:46 [3268]: Import Sent Items : Yes
14-09-2010 09:51:46 [3268]: Import Contacts : Yes
14-09-2010 09:51:46 [3268]: Import Calendar Items: Yes
14-09-2010 09:51:46 [3268]: Import Tasks : Yes
14-09-2010 09:51:46 [3268]: Import JunkMail : Yes
14-09-2010 09:51:46 [3268]: Import Deleted Items : Yes
14-09-2010 09:51:46 [3268]: UseProgressLogs : Yes
14-09-2010 09:51:46 [3268]: MessageLogging : Yes
14-09-2010 09:51:46 [3268]: ----------------------X-X-X-------------------------------
14-09-2010 09:51:46 [3268]: Creating / starting worker thread
14-09-2010 09:51:46 [3268]: Dispatching work to worker thread
14-09-2010 09:51:46 [748]: Worker thread started
14-09-2010 09:51:46 [748]: Work arrived...C:\Users\gdowrey\AppData\Local\Microsoft \Outlook\091310backup.pst gordon.dowrey@builtesllc.com
14-09-2010 09:51:46 [748]: Using default store
14-09-2010 09:51:46 [748]: Logging on to zimbra server (mail.builtesllc.com:7071)
14-09-2010 09:51:53 [748]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-6.0.7_GA_2440\5-RPCErrorRequest.xml
14-09-2010 09:51:53 [748]: Deleting mapi folder list
14-09-2010 09:51:53 [748]: RPC Error: The server name could not be resolved.
14-09-2010 09:51:53 [748]: Using default store
14-09-2010 09:51:53 [748]: Logging on to zimbra server (mail.builtesllc.com:7071)
14-09-2010 09:52:00 [748]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-6.0.7_GA_2440\6-RPCErrorRequest.xml
14-09-2010 09:52:00 [748]: Deleting mapi folder list
14-09-2010 09:52:00 [748]: RPC Error: The server name could not be resolved.
14-09-2010 09:52:00 [748]: Using default store
14-09-2010 09:52:00 [748]: Logging on to zimbra server (mail.builtesllc.com:7071)
14-09-2010 09:52:07 [748]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-6.0.7_GA_2440\7-RPCErrorRequest.xml
14-09-2010 09:52:07 [748]: Deleting mapi folder list
14-09-2010 09:52:07 [748]: RPC Error: The server name could not be resolved.
14-09-2010 09:52:07 [748]: Using default store
14-09-2010 09:52:07 [748]: Logging on to zimbra server (mail.builtesllc.com:7071)
14-09-2010 09:52:14 [748]: RPC Error:- WinHttpSendRequest failed. The RPC request is logged as C:\Users\gdowrey\AppData\Local\Temp\ZCSPSTImportWi zard-6.0.7_GA_2440\8-RPCErrorRequest.xml
14-09-2010 09:52:14 [748]: Deleting mapi folder list
14-09-2010 09:52:14 [748]: RPC Error: The server name could not be resolved.
14-09-2010 09:52:14 [748]: Too many items failed, exiting
14-09-2010 09:52:14 [748]: Worker thread exiting


Any help would be appreciated.

[rosch]

Hi there,

I am having a similar issue although I don't have the resolving part of the problem. (I have setup a split dns so my server is not public.)
Here is the link if you know the solution

Did you resolve the issue?

cheers.