Making Zimbra play nice with RT

[sjsobol]

I want Zimbra to forward requests, sent to support@lobosstudios.com, to RT for processing.

Using the instructions here:

Aliases to Scripts

I was able to get things working internally. I can send mail from a local zimbra account to the support address and create a new RT ticket, or modify an existing one. BUT.... when I try to send mail from offsite:

sts23:~# telnet 204.235.60.73 25
Trying 204.235.60.73...
Connected to 204.235.60.73.
Escape character is '^]'.
220 yourwebmail.com ESMTP Postfix
EHLO me
250-yourwebmail.com
250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH PLAIN LOGIN
250-AUTH=PLAIN LOGIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
MAIL FROM: sjsobol@justthe.net
250 2.1.0 Ok
RCPT TO: support@lobosstudios.com
550 5.1.1 <support@lobosstudios.com>: Recipient address rejected: User unknown in virtual mailbox table
quit
221 2.0.0 Bye
Connection closed by foreign host.

[uxbod]

What do you have for

su - zimbra
zmlocalconfig  postfix_transport_maps

[sjsobol]

Originally Posted by uxbod

What do you have for

su - zimbra
zmlocalconfig  postfix_transport_maps

postfix_transport_maps = hash:/opt/zimbra/postfix/conf/transport,ldap:/opt/zimbra/conf/ldap-transport.cf

/opt/zimbra/postfix/conf/transport contains:

support@lobosstudios.com rt-pipe