I want Zimbra to forward requests, sent to firstname.lastname@example.org, to RT for processing.
Using the instructions here:
Aliases to Scripts
I was able to get things working internally. I can send mail from a local zimbra account to the support address and create a new RT ticket, or modify an existing one. BUT.... when I try to send mail from offsite:
sts23:~# telnet 22.214.171.124 25
Connected to 126.96.36.199.
Escape character is '^]'.
220 yourwebmail.com ESMTP Postfix
250-AUTH PLAIN LOGIN
MAIL FROM: email@example.com
250 2.1.0 Ok
RCPT TO: firstname.lastname@example.org
550 5.1.1 <email@example.com>: Recipient address rejected: User unknown in virtual mailbox table
221 2.0.0 Bye
Connection closed by foreign host.