SOAP Error (search and autocompletion not working)

[eliaslopezgtz]

zimbra@zimbra:~$ zmcontrol -v
Release 6.0.8_GA_2661.UBUNTU8 UBUNTU8 FOSS edition.

I have recently upgraded from 6.0.7 to 6.0.8 and search function is not working, also auto completion is not working.
web interface send me an error (SOAP related)

my server is behind a firewall.
please help.
Elias.

[phoenix]

Originally Posted by eliaslopezgtz

Release 6.0.8_GA_2661.UBUNTU8 UBUNTU8 FOSS edition.

Please update your forum profile with the information above.

[QUOTE=eliaslopezgtz;195464]I have recently upgraded from 6.0.7 to 6.0.8 and search function is not working, also auto completion is not working.
web interface send me an error (SOAP related)[/QUOTEIt's impossible to tell from that information what the error is, what do you see in the log files?

Originally Posted by eliaslopezgtz

my server is behind a firewall.

Have you set-up a Split DNS (you probably need to)?

[eliaslopezgtz]

Thanks for your prompt response...
Saw this on mailbox.log

[btpool0-22://zimbra.transmaquila.com/service/soap/SaveDraftRequest] [name=emgonzalez@eclipselogistics.us;mid=39;ip=10.1 .1.253;ua=ZimbraWebClient - FF3.0 (Win)/6.0.8_GA_2661;] indexadd - Caught exception while indexing message id 0 - indexing blocked. Possibly corrupt index?
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
2010-09-10 11:36:38,816 WARN [btpool0-22://zimbra.transmaquila.com/service/soap/SaveDraftRequest] [name=emgonzalez@eclipselogistics.us;mid=39;ip=10.1 .1.253;ua=ZimbraWebClient - FF3.0 (Win)/6.0.8_GA_2661;] index - beginWritingNestLevel is 0 in LuceneIndex.doneWriting, flushing skipped.

[eliaslopezgtz]

by the way I couldn't update my profile... with that information...

[eliaslopezgtz]

When I try to search for something... got the error and the stack says:

method: SearchRequest
msg: system.failure: Caught For input string : "1hu~"
code: service.FAILURE
detail : soap:Receiver

[phoenix]

Originally Posted by eliaslopezgtz

by the way I couldn't update my profile... with that information...

I'm sure you can.

What about the answer to my question on Split DNS?

A forum search would have found the following threads (try some of the solutions): site:zimbra.com "indexing blocked. Possibly corrupt index" - Yahoo! Search Results

[eliaslopezgtz]

I think split DNS is already set up...
But how can I verify ?
do you need specific command responses to be included here ?
please help me, please.

[phoenix]

Originally Posted by eliaslopezgtz

I think split DNS is already set up...
But how can I verify ?

Details are in the Split DNS article.

Originally Posted by eliaslopezgtz

do you need specific command responses to be included here ?

Yes.

Originally Posted by eliaslopezgtz

please help me, please.

I thought that's what I was trying to do?

[eliaslopezgtz]

Just let me tell you a little bit more about the problem background.
I had this server with everything working fine...
I backed up the /opt/zimbra folder each night... and then suddenly, yesterday, the two of the 5 RAID ARRAYED disks got broken.
So I had to reinstall everything, I did it as stated in a zimbra article (did everything) and then restored everything... and everything was working fine, I forgot to verify autocompletion and search... because you know I was really trying to get it up and running... now autocomplete and search are not working. and I think everything is set up the same.

[phoenix]

Originally Posted by eliaslopezgtz

Just let me tell you a little bit more about the problem background.
I had this server with everything working fine...
I backed up the /opt/zimbra folder each night... and then suddenly, yesterday, the two of the 5 RAID ARRAYED disks got broken.

That's one of the reason you should never use RAID5 for a mail server, use a RAID10 array instead - you'll also get better performance.

Originally Posted by eliaslopezgtz

So I had to reinstall everything, I did it as stated in a zimbra article (did everything) and then restored everything... and everything was working fine, I forgot to verify autocompletion and search... because you know I was really trying to get it up and running... now autocomplete and search are not working. and I think everything is set up the same.

It might have helped if you'd said this at the beginning, which article did you use? You should, however, answer the question about the Split DNS and whether it's configured correctly.