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Thread: SOAP Error (search and autocompletion not working)

  1. #1
    eliaslopezgtz is offline Junior Member
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    Default SOAP Error (search and autocompletion not working)

    zimbra@zimbra:~$ zmcontrol -v
    Release 6.0.8_GA_2661.UBUNTU8 UBUNTU8 FOSS edition.

    I have recently upgraded from 6.0.7 to 6.0.8 and search function is not working, also auto completion is not working.
    web interface send me an error (SOAP related)

    my server is behind a firewall.
    please help.
    Elias.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by eliaslopezgtz View Post
    Release 6.0.8_GA_2661.UBUNTU8 UBUNTU8 FOSS edition.
    Please update your forum profile with the information above.

    [QUOTE=eliaslopezgtz;195464]I have recently upgraded from 6.0.7 to 6.0.8 and search function is not working, also auto completion is not working.
    web interface send me an error (SOAP related)[/QUOTEIt's impossible to tell from that information what the error is, what do you see in the log files?

    Quote Originally Posted by eliaslopezgtz View Post
    my server is behind a firewall.
    Have you set-up a Split DNS (you probably need to)?
    Last edited by phoenix; 09-10-2010 at 10:08 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    eliaslopezgtz is offline Junior Member
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    Thanks for your prompt response...
    Saw this on mailbox.log

    [btpool0-22://zimbra.transmaquila.com/service/soap/SaveDraftRequest] [name=emgonzalez@eclipselogistics.us;mid=39;ip=10.1 .1.253;ua=ZimbraWebClient - FF3.0 (Win)/6.0.8_GA_2661;] indexadd - Caught exception while indexing message id 0 - indexing blocked. Possibly corrupt index?
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    2010-09-10 11:36:38,816 WARN [btpool0-22://zimbra.transmaquila.com/service/soap/SaveDraftRequest] [name=emgonzalez@eclipselogistics.us;mid=39;ip=10.1 .1.253;ua=ZimbraWebClient - FF3.0 (Win)/6.0.8_GA_2661;] index - beginWritingNestLevel is 0 in LuceneIndex.doneWriting, flushing skipped.

  4. #4
    eliaslopezgtz is offline Junior Member
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    by the way I couldn't update my profile... with that information...

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    eliaslopezgtz is offline Junior Member
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    When I try to search for something... got the error and the stack says:

    method: SearchRequest
    msg: system.failure: Caught For input string : "1hu~"
    code: service.FAILURE
    detail : soap:Receiver

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by eliaslopezgtz View Post
    by the way I couldn't update my profile... with that information...
    I'm sure you can.

    What about the answer to my question on Split DNS?

    A forum search would have found the following threads (try some of the solutions): site:zimbra.com "indexing blocked. Possibly corrupt index" - Yahoo! Search Results
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    eliaslopezgtz is offline Junior Member
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    I think split DNS is already set up...
    But how can I verify ?
    do you need specific command responses to be included here ?
    please help me, please.

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by eliaslopezgtz View Post
    I think split DNS is already set up...
    But how can I verify ?
    Details are in the Split DNS article.

    Quote Originally Posted by eliaslopezgtz View Post
    do you need specific command responses to be included here ?
    Yes.

    Quote Originally Posted by eliaslopezgtz View Post
    please help me, please.
    I thought that's what I was trying to do?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    eliaslopezgtz is offline Junior Member
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    Just let me tell you a little bit more about the problem background.
    I had this server with everything working fine...
    I backed up the /opt/zimbra folder each night... and then suddenly, yesterday, the two of the 5 RAID ARRAYED disks got broken.
    So I had to reinstall everything, I did it as stated in a zimbra article (did everything) and then restored everything... and everything was working fine, I forgot to verify autocompletion and search... because you know I was really trying to get it up and running... now autocomplete and search are not working. and I think everything is set up the same.

  10. #10
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by eliaslopezgtz View Post
    Just let me tell you a little bit more about the problem background.
    I had this server with everything working fine...
    I backed up the /opt/zimbra folder each night... and then suddenly, yesterday, the two of the 5 RAID ARRAYED disks got broken.
    That's one of the reason you should never use RAID5 for a mail server, use a RAID10 array instead - you'll also get better performance.


    Quote Originally Posted by eliaslopezgtz View Post
    So I had to reinstall everything, I did it as stated in a zimbra article (did everything) and then restored everything... and everything was working fine, I forgot to verify autocompletion and search... because you know I was really trying to get it up and running... now autocomplete and search are not working. and I think everything is set up the same.
    It might have helped if you'd said this at the beginning, which article did you use? You should, however, answer the question about the Split DNS and whether it's configured correctly.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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