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Thread: Error COS maximum customer accounts

  1. #1
    cadinor is offline Active Member
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    Jul 2010
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    Sabadell
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    Default Error COS maximum customer accounts

    Hi

    We are offering Zimbra services in the cloud.

    Once COS configured for maximum customer accounts, (Here you have an example with differents COS in the same domain):
    Code:
    Maximum accounts for this domain: 12
                                            COS			Limit
    Maximum accounts per COS:          COS1			10
                                            COS2		  	2
    That's good, and runs properly.
    The problem comes when a user tries to remove some forwarding or mail filter, getting this error:

    Code:
    Ha surgido un error (account.TOO_MANY_ACCOUNTS) desconocido.
    (there is an
    error) ........................................................  unknown
    
    method:	ModifyFilterRulesRequest
    msg:	number of accounts reached the limit: domain=<domain name>
    [cos=0cc7aff4-a2c6-4ec2-9624-e4af7603911a,count=2,limit=2]
    code:	account.TOO_MANY_ACCOUNTS
    detail:	soap:Receiver
    trace:	btpool0-1346://mail.<domain
    name>/service/soap/ModifyFilterRulesRequest:1283943514945:17c392a7df19bc
    name>46
    request:
    
    Body: {
      ModifyFilterRulesRequest: {
        _jsns: "urn:zimbraMail",
        filterRules: {}
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "email@<domain name>",
          by: "name"
         },
        authToken: "(removed)",
        session: {
          _content: 131435,
          id: 131435
         },
        userAgent: {
          name: "ZimbraWebClient - FF3.0 (Win)",
          version: "6.0.6_GA_2330.RHEL5_64"
         }
       }
     }
    by now, the only way to be able to remove this forwarding or mail filter, is increasing by one (1) user acconts by COS, that means giving additional pay accounts per domain for free.

    Please, anybody else got this problem , or knows another way to solve it ?

    Thanks in advance.
    Departamento ISP
    http://www.cadinor.com
    Barcelona (Spain)

  2. #2
    sugiggs is offline Loyal Member
    Join Date
    Sep 2009
    Posts
    98
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    5

    Default

    Having same issue.. up for you...

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