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Thread: Every night one of the services stops, zimbra stops working.

  1. #1
    lowlow is offline Senior Member
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    Default Every night one of the services stops, zimbra stops working.

    Hi all,

    We have a Zimbra CS6 running at our company but since one week I have the impression something goes wrong overnight. Since then, when I arrive every morning people complain that "the mailserver is down". Luckily I found out pretty quick how to solve the problem. But still, this is just temporary!
    Mostly, the webmail is still running, but it is not up to date. I believe you do can read the (older) emails.
    So the real problem is that the incoming emails are not processed any more.

    When I checked the status there is always one or two services not running any more. This time it was the zmmailboxdctl , other times it is the logger, even mta was down once I checked.
    For example this morning:

    Code:
    zimbra@zimbramail:/$ zmcontrol status
    Host zimbramail.****.***.be
            ldap                    Running
            logger                  Running
            mailbox                 Stopped
                    zmmailboxdctl is not running.
            memcached               Running
            mta                     Running
            snmp                    Running
            spell                   Running
            stats                   Running
    What I do next is
    Code:
    zmcontrol stop
    zmcontrol start
    After 10 mins the emails start being sent out to the user's mailboxes.
    (mostly randomly, first I receive some emails from around 10am, 2mins later from around 7am etc...)

    I have added the file \var\log\messages , I don't know if that is the file needed to do some troubleshooting.

    Thanks in advance!
    L.
    Attached Files Attached Files

  2. #2
    lowlow is offline Senior Member
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    Default

    Thanks for helping my out here... This morning the same, although I had the impression no services where stopped (zmcontrol status)

  3. #3
    waltholman is offline Intermediate Member
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    Default

    You might try scanning through the /opt/zimbra/log/mailbox.log file to see if you can find the root of the problem. I recently had something similar after migrating from 32-bit to 64-bit and forgot to make a small change. The root of my problem was:

    Bug 42870 – "Bad file descriptor" SocketException causes system failure every several hours

    See if you see any log entries like this:

    com.zimbra.common.service.ServiceException: system failure: ZimbraLdapContext
    ExceptionId:btpool0-585://localhost/service/soap:1283451533028:8786bbe81678307f
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248
    )
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:4
    16)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:3
    66)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getDom ainByQuery(LdapProvisionin
    g.java:1829)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getDom ainByAsciiNameInternal(Lda
    pProvisioning.java:1931)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getDom ainByNameInternal(LdapProv
    isioning.java:1916)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getDom ain(LdapProvisioning.java:
    1865)
    at com.zimbra.cs.account.Provisioning.getDomain(Provi sioning.java:360)
    at com.zimbra.cs.account.Account.getAccountStatus(Acc ount.java:234)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:378)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)


    In my case, zmcontrol -status returned all running services, so it seemed everything was running OK.

    What platform / how much memory is installed? Also, how many users have you got?

  4. #4
    lowlow is offline Senior Member
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    Default

    Hi,

    Thanks for your reply.
    I have searched through the mailbox.log files and indeed found a bunch of those ServiceExeptions.

    Today this was the state of the system:
    Code:
    zimbra@zimbramail:~/log$ zmcontrol status
    Host zimbramail.X.Y.be
            ldap                    Running
            logger                  Running
            mailbox                 Stopped
                    zmmailboxdctl is not running.
            memcached               Running
            mta                     Running
            snmp                    Running
            spell                   Running
            stats                   Running
    Our system: It is a Debian 5.0 x86 with 3,5GB DDR2 memory installed. We do not have that much users, 15. Diskspace is neither the problem.
    Weirdly enough we never had any problems for 7 months.

    Code:
    Search "com.zimbra.common.service.ServiceException" (164 hits in 5 files)
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-08-28 (2 hits)
    	Line 10733: com.zimbra.common.service.ServiceException: auth credentials have expired
    	Line 10736: 	at com.zimbra.common.service.ServiceException.AUTH_EXPIRED(ServiceException.java:282)
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-08-30 (148 hits)
    	Line 23: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 26: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 158: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 161: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 293: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 296: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 428: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 431: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 563: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 566: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
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    	Line 701: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 833: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 836: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 968: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 971: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 1103: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 1106: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
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    	Line 8261: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
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    	Line 9071: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
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    	Line 9206: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 9338: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 9341: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 9473: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 9476: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 12598: com.zimbra.common.service.ServiceException: system failure: IOException while retrieving content for item 11149
    	Line 12601: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 35377: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 35380: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 35527: com.zimbra.common.service.ServiceException: system failure: getting database connection
    	Line 35530: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-08-31 (8 hits)
    	Line 1490: com.zimbra.common.service.ServiceException: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount cc@X.Y.be]
    	Line 1493: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 2150: com.zimbra.common.service.ServiceException: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount stephansX.Y.be]
    	Line 2153: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 2672: com.zimbra.common.service.ServiceException: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount stephansX.Y.be]
    	Line 2675: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 2721: com.zimbra.common.service.ServiceException: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount stephan@X.Y.be]
    	Line 2724: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-09-01 (4 hits)
    	Line 868: com.zimbra.common.service.ServiceException: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount harold@X.Y.be]
    	Line 871: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	Line 998: com.zimbra.common.service.ServiceException: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount harold@X.Y.be]
    	Line 1001: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-09-03 (2 hits)
    	Line 695: com.zimbra.common.service.ServiceException: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount harold@X.Y.be]
    	Line 698: 	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    What have you done to solve this ?

    Thanks in advance

  5. #5
    waltholman is offline Intermediate Member
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    Do you have anything in the mailbox.log with entries like "Root cause: bad file descriptor"? If you look at the log file and follow the trace that follows each exception, it may help to show the real cause. Looks LDAP related, but I'm not sure the actual cause just yet. If you do see the "Bad file Descriptor" errors, then it looks like the bug I linked to previously. You can follow the advice given in:

    Bug 42870 &ndash; "Bad file descriptor" SocketException causes system failure every several hours

    And that will probably resolve it.

  6. #6
    lowlow is offline Senior Member
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    I searched for this and its variants but I believe it's not the same problem here. The logs go back 8 days.

    Code:
    Search "Root cause: bad file descriptor" (0 hits in 0 files)
    Thx

  7. #7
    waltholman is offline Intermediate Member
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    Try searching just for "Bad file descriptor" case-insensitive.

  8. #8
    lowlow is offline Senior Member
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    Hi,

    Well I hoped that it had something do do with the 'bad file descriptor' issue but it seems not.
    This time I searched for descriptor, case-insensitive and this is what was found

    Code:
    Search "descriptor" (14 hits in 5 files)
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-08-30 (4 hits)
    	Line 9610: 2010-08-30 12:58:22,792 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 9610: 2010-08-30 12:58:22,792 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 35700: 2010-08-30 19:51:20,881 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 35700: 2010-08-30 19:51:20,881 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-08-31 (2 hits)
    	Line 2943: 2010-08-31 12:21:58,179 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 2943: 2010-08-31 12:21:58,179 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-09-01 (4 hits)
    	Line 2492: 2010-09-01 12:32:57,467 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 2492: 2010-09-01 12:32:57,467 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 4772: 2010-09-01 14:11:15,838 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 4772: 2010-09-01 14:11:15,838 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-09-02 (2 hits)
    	Line 364: 2010-09-02 11:53:14,456 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 364: 2010-09-02 11:53:14,456 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
      C:\Users\lp\Desktop\zimbra log\mailbox.log.2010-09-03 (2 hits)
    	Line 1649: 2010-09-03 12:06:27,328 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.
    	Line 1649: 2010-09-03 12:06:27,328 INFO  [main] [] store - Loading FileDescriptorCache settings: zimbraMailUncompressedCacheMaxFiles=5000, zimbraMailUncompressedCacheMaxBytes=1073741824, zimbraMailFileDescriptorCacheSize=1000.

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Instead of searching the log file why don't you look in it and see what other errors are in there?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    waltholman is offline Intermediate Member
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    OK. That seems to rule out the max-open-files issue.

    Try finding one of the exception errors in the log and post the entire trace. That may help to identify the problem.

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