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Thread: Error when trying to manage queues

  1. #1
    hazey999 is offline New Member
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    Default Error when trying to manage queues

    When I click on the 'mail queues' tab in monitoring, I get a "server error encountered" message with the following details. Being a newbie to Linux and Zimbra, any help would be appreciated.
    Thanks

    Message: system failure: exception during auth {RemoteManager: localhost.localdomain->zimbra@localhost.localdomain:22}
    com.zimbra.cs.service.ServiceException: system failure: exception during auth {RemoteManager: localhost.localdomain->zimbra@localhost.localdomain:22}
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:192)
    at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:129)
    at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:55)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.io.IOException: There was a problem while talking to localhost.localdomain:22
    at ch.ethz.ssh2.Connection.connect(Connection.java:64 2)
    at ch.ethz.ssh2.Connection.connect(Connection.java:46 0)
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:183)
    ... 24 more
    Caused by: java.net.SocketException: Connection reset
    at java.net.SocketInputStream.read(SocketInputStream. java:168)
    at java.net.SocketInputStream.read(SocketInputStream. java:182)
    at ch.ethz.ssh2.transport.ClientServerHello.<init>(Cl ientServerHello.java:39)
    at ch.ethz.ssh2.transport.TransportManager.initialize (TransportManager.java:304)
    at ch.ethz.ssh2.Connection.connect(Connection.java:59 1)
    ... 26 more

    Error code: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Welcome to the forums.

    Which release of Zimbra? Have you changed the ssh port fro 22 to something else? Do you have a correct /etc/hosts file & DNS records for your zimbra server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    hazey999 is offline New Member
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    Default

    Zimbra 3.1
    Fedora Core 4
    I can Putty into the server on port 22 with no problem...I have DNS setup with valid A and mx records. The server seems to be functioning in all other respects.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    This post will probably fix your problem but I'd rather you upgraded to the current Zimbra release 4 GA as that's much better than the older releases. When you do upgrade you may need to regenerate you ssl certificate, details are in the wiki and make sure you have a backup of /opt/zimbra.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    hazey999 is offline New Member
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    Default Upgrade sounds good...

    I will upgrade to 4.0 and see if that does it.
    Thanks for your help.

    Jim

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    I'd wait a short while for 4.0.1 to arrive, it'll save you upgrading again.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    hazey999 is offline New Member
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    Default Too late...

    I already upgraded, but it was such an enjoyable experience, I look forward to doing it again in the near future:-0 Actually , it wasn't bad at all, but it did not seem to fix the original problem, and the only other thread I could find in the forum addressing the same error (t=3837) had to do with resetting the ssh port 22 to something else, which I have not done. I'll continue to test this install, and wait for the update.

    Thanks

    Jim

  8. #8
    bobby is offline Zimbra Employee
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    Default

    what are permissions on /opt/zimbra/.ssh/ and contents?

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