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Thread: License Error during New Mailbox Creation

  1. #1
    GetZWorking is offline Member
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    Exclamation License Error during New Mailbox Creation

    Has anyone experienced this? I had installed Zimbra correctly with a trial license.

    Thanks,

    "License error encountered

    Message: Invalid license. Error code: service.LICENSE_ERROR Method: CreateAccountRequest Details:soap:Receiver"

  2. #2
    GetZWorking is offline Member
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    Could someone move this post to the errors forum?

    Thanks.

  3. #3
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by GetZWorking View Post
    Could someone move this post to the errors forum?
    There isn't an 'errors' forum for ZCS, I'll move it to the Admin forum.

    Have you exceeded the licence count when you're trying to add a new account? How many accounts have you actually created so far?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    GetZWorking is offline Member
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    If you mean mailbox accounts, there are no existing accounts other than the administrator.

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by GetZWorking View Post
    If you mean mailbox accounts, there are no existing accounts other than the administrator.
    You've titled this post "Reload this Page License Error during New Mailbox Creation", a mailbox is a user mailbox/account - what exactly are you talking about as "Mailbox Creation"? Please describe the exact steps you're doing when you get this error message.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    GetZWorking is offline Member
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    I mean creating a new user account.

  7. #7
    GetZWorking is offline Member
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    Here is my exact sequence of commands:

    1. Log in to administration control panel.
    2. Click "Accounts"
    3. Click "New"
    4. Enter in new account details
    5. Click "Finish"
    6. Encounter error message above.

    Thanks

  8. #8
    GetZWorking is offline Member
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    Bringing up my post.

  9. #9
    chauvetp is offline Elite Member
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    Can you give us the contents of your mailbox.log file for the time period where you try to add an account?

    Also this may be an ignorant question since I haven't used a trial license in a couple years now, but do the trial licenses expire? If so are you past your expiration date?
    ---
    Paul Chauvet
    State University of New York at New Paltz

  10. #10
    GetZWorking is offline Member
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    The trial licenses do expire, but I just obtained mine a few days ago.

    Where can I find the mailbox.log file?

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