No Zimbra users; Unknown id: zimbra

[aromero1911]

Hi! I just inherited a Zimbra installation on Ubuntu, and I am triying to make sense out of what I have. I do have a lot of experience on Windows sistems with Exchange, but just a little in Linux and Zimbra.

The server currently sends and receives emails, but it is not authenticating via SMTP. From what If found in the forums, what I need is to regenerate my keys as stated here:

Mail Queue Monitoring - Zimbra :: Wiki

I also seem to be having problems with the integrity of the DB, as mentioned here:

Problem with zmdbintegrityreport

Now the problem I have is that to follow the recomendations from those links, I need to log in as zimbra, and it looks like the user does not exist on eht server!

When I log in via root, and su zimbra, I get:

su zimbra
 Unknown id: zimbra

So I checked /etc/passwd and there is no user zimbra there.

I also tried to find files in the HD created by zimbra, and found none. All files under /zimbra/opt/zimbra are created by root or polkituser.

Now, I am asuming that zimbra was installed via root, and the user zimbra was never created. From what I have read in these forums, I should NOT do the steps mentioned in the links above via root. So my question is, should I run it as root? Should I create the zimbra user? Any other recomendations?

Thanks in advanced!

[aromero1911]

Anyone have any advice???

I am thinking of creating the Zimbra account, setting it the apropiate permisions, path and home dir, and then try and run the commands from there.

Anyone think this is good bad or just ugly?

[aromero1911]

Can anyone help? Am I in the correct thread?