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Thread: Problem with delivering message to mailbox

  1. #1
    cybernetus is offline Junior Member
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    Question Problem with delivering message to mailbox

    Hello,

    I install Zimbra on my Web Server and I have some problems with the server.

    Same users send email to other users, but the message don't be delivered to the mailbox.

    An example: the user1@mydomain.com send an email to user2@mydomain.com and user3@mydomain.com , but the message don't be delivered to this user.

    At other times, the user1@mydomain.com send an email to user2@mydomain.com and the message don't be delivered to the mailbox.

    When I look at the logs, the message have an delivered status

    Aug 19 09:33:26 zimbrasrv postfix/qmgr[23853]: 714284568001: from=<ronaldo.nakamura@mydomain.com>, size=110404, nrcpt=5 (queue active)
    Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<ana.carolina@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
    Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<ana.martins@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
    Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<jose.junior@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
    Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<jose.junior@mydomain.com>, orig_to=<braga@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
    Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<marina.santos@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
    Aug 19 09:33:27 zimbrasrv postfix/qmgr[23853]: 714284568001: removed


    I don't see any erros in my server. is anyone have this problem too ?

    My server has the Zimbra Community Edition 5.0.23 .

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by cybernetus View Post
    I don't see any erros in my server. is anyone have this problem too ?
    I doubt that very much. As this server is installed on a private LAN IP did you set-up a Split DNS before installing Zimbra (you should have)? You also mention that ZImbra was installed on your 'web server' (it's not recomended to do that), have you checked the log files to see if there's any problem with binding to any ports? Have you also checked to see if all the Zimbra services are running with the following:

    Code:
    zmcontrol status
    Quote Originally Posted by cybernetus View Post
    My server has the Zimbra Community Edition 5.0.23
    You should put the output of the following command in your forum profile (do not post it in this thread):

    Code:
    zmcontrol -v
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    cybernetus is offline Junior Member
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    Hello,

    Quote Originally Posted by phoenix View Post
    I doubt that very much. As this server is installed on a private LAN IP did you set-up a Split DNS before installing Zimbra (you should have)? You also mention that ZImbra was installed on your 'web server' (it's not recomended to do that), have you checked the log files to see if there's any problem with binding to any ports? Have you also checked to see if all the Zimbra services are running with the following:
    Yes, I configure a DNS in this server with two views.
    An internal view to see the LAN addresses and a external view to see the external addresses.

    There was an error on the first message. My Zimbra server is a machine dedicated to this service.


    Code:
    zmcontrol status

    [zimbra@zimbrasrv ~]$ zmcontrol status
    Host zimbrasrv.mydomain.com
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running


    Quote Originally Posted by phoenix View Post
    You should put the output of the following command in your forum profile (do not post it in this thread):

    Code:
    zmcontrol -v
    [zimbra@zimbrasrv ~]$ zmcontrol -v


    Release 5.0.23_GA_3242.RHEL5_20100326192051 CentOS5 FOSS edition
    Last edited by cybernetus; 08-20-2010 at 06:40 PM.

  4. #4
    cybernetus is offline Junior Member
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    Today, a user send me a message explaining a problem. He is don't receive two messages send to him.

    I read all the logs of Zimbra and the only message I see with a Warning is this :

    postfix/smtpd[6613]: warning: network_biopair_interop: error reading 5 bytes from the network: Connection reset by peer

    The problem is this, or there are others logs to see problems with the mailboxes ? I read the /opt/zimbra/log/mailbox.log and I don't see any problems ...

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by cybernetus View Post
    Yes, I configure a DNS in this server with two views.
    An internal view to see the LAN addresses and a external view to see the external addresses.
    Please read the Split DNS article and post the information asked for in the 'Verify...' section.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    cybernetus is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    Please read the Split DNS article and post the information asked for in the 'Verify...' section.
    # dig mx mydomain.com

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> mx mydomain.com
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 22390
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;mydomain.com. IN MX

    ;; ANSWER SECTION:
    mydomain.com. 3600 IN MX 10 zimbrasrv.mydomain.com.

    ;; AUTHORITY SECTION:
    mydomain.com. 3600 IN NS ns2.mydomain.com.

    ;; ADDITIONAL SECTION:
    zimbrasrv.mydomain.com. 86400 IN A 192.168.0.76

    ;; Query time: 11 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Mon Aug 23 15:24:14 2010
    ;; MSG SIZE rcvd: 103
    # dig any mydomain.com
    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> any mydomain.com
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60586
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;mydomain.com. IN ANY

    ;; ANSWER SECTION:
    mydomain.com. 3600 IN SOA mydomain.com. root.mydomain.com. 2010052701 3600 3600 3600000 3600
    mydomain.com. 3600 IN A 200.251.231.2
    mydomain.com. 3600 IN MX 10 zimbrasrv.mydomain.com.
    mydomain.com. 3600 IN NS ns2.mydomain.com.

    ;; ADDITIONAL SECTION:
    zimbrasrv.mydomain.com. 86400 IN A 192.168.0.76

    ;; Query time: 1 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Mon Aug 23 15:26:01 2010
    ;; MSG SIZE rcvd: 160

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    You're missing the rest of the information asked for in that article, please post it.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    cybernetus is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    You're missing the rest of the information asked for in that article, please post it.
    Hello,

    [root@mail ~]# host $(hostname)
    zimbrasrv.mydomain.com has address 192.168.0.76

    [root@mail ~]# cat /etc/resolv.conf
    search mydomain.com
    nameserver 127.0.0.1

    [root@mail ~]# cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    ::1 localhost6.localdomain6 localhost6
    192.168.0.76 zimbrasrv zimbrasrv.mydomain.com



    Thanks

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