Problem with delivering message to mailbox

[cybernetus]

Hello,

I install Zimbra on my Web Server and I have some problems with the server.

Same users send email to other users, but the message don't be delivered to the mailbox.

An example: the user1@mydomain.com send an email to user2@mydomain.com and user3@mydomain.com , but the message don't be delivered to this user.

At other times, the user1@mydomain.com send an email to user2@mydomain.com and the message don't be delivered to the mailbox.

When I look at the logs, the message have an delivered status

Aug 19 09:33:26 zimbrasrv postfix/qmgr[23853]: 714284568001: from=<ronaldo.nakamura@mydomain.com>, size=110404, nrcpt=5 (queue active)
Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<ana.carolina@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<ana.martins@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<jose.junior@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<jose.junior@mydomain.com>, orig_to=<braga@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
Aug 19 09:33:27 zimbrasrv postfix/lmtp[8515]: 714284568001: to=<marina.santos@mydomain.com>, relay=zimbrasrv.mydomain.com[192.168.0.76]:7025, delay=0.89, delays=0.03/0.01/0.71/0.14, dsn=2.1.5, status=sent (250 2.1.5 OK)
Aug 19 09:33:27 zimbrasrv postfix/qmgr[23853]: 714284568001: removed

I don't see any erros in my server. is anyone have this problem too ?

My server has the Zimbra Community Edition 5.0.23 .

[phoenix]

Originally Posted by cybernetus

I don't see any erros in my server. is anyone have this problem too ?

I doubt that very much. As this server is installed on a private LAN IP did you set-up a Split DNS before installing Zimbra (you should have)? You also mention that ZImbra was installed on your 'web server' (it's not recomended to do that), have you checked the log files to see if there's any problem with binding to any ports? Have you also checked to see if all the Zimbra services are running with the following:

zmcontrol status

Originally Posted by cybernetus

My server has the Zimbra Community Edition 5.0.23

You should put the output of the following command in your forum profile (do not post it in this thread):

zmcontrol -v

[cybernetus]

Hello,

Originally Posted by phoenix

I doubt that very much. As this server is installed on a private LAN IP did you set-up a Split DNS before installing Zimbra (you should have)? You also mention that ZImbra was installed on your 'web server' (it's not recomended to do that), have you checked the log files to see if there's any problem with binding to any ports? Have you also checked to see if all the Zimbra services are running with the following:

Yes, I configure a DNS in this server with two views.
An internal view to see the LAN addresses and a external view to see the external addresses.

There was an error on the first message. My Zimbra server is a machine dedicated to this service.

zmcontrol status

[zimbra@zimbrasrv ~]$ zmcontrol status
Host zimbrasrv.mydomain.com
ldap Running
logger Running
mailbox Running
mta Running
snmp Running
spell Running
stats Running

Originally Posted by phoenix

You should put the output of the following command in your forum profile (do not post it in this thread):

zmcontrol -v

[zimbra@zimbrasrv ~]$ zmcontrol -v


Release 5.0.23_GA_3242.RHEL5_20100326192051 CentOS5 FOSS edition

[cybernetus]

Today, a user send me a message explaining a problem. He is don't receive two messages send to him.

I read all the logs of Zimbra and the only message I see with a Warning is this :

postfix/smtpd[6613]: warning: network_biopair_interop: error reading 5 bytes from the network: Connection reset by peer

The problem is this, or there are others logs to see problems with the mailboxes ? I read the /opt/zimbra/log/mailbox.log and I don't see any problems ...

[phoenix]

Originally Posted by cybernetus

Yes, I configure a DNS in this server with two views.
An internal view to see the LAN addresses and a external view to see the external addresses.

Please read the Split DNS article and post the information asked for in the 'Verify...' section.

[cybernetus]

Originally Posted by phoenix

Please read the Split DNS article and post the information asked for in the 'Verify...' section.

# dig mx mydomain.com

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> mx mydomain.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 22390
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

;; QUESTION SECTION:
;mydomain.com. IN MX

;; ANSWER SECTION:
mydomain.com. 3600 IN MX 10 zimbrasrv.mydomain.com.

;; AUTHORITY SECTION:
mydomain.com. 3600 IN NS ns2.mydomain.com.

;; ADDITIONAL SECTION:
zimbrasrv.mydomain.com. 86400 IN A 192.168.0.76

;; Query time: 11 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Mon Aug 23 15:24:14 2010
;; MSG SIZE rcvd: 103
# dig any mydomain.com
; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> any mydomain.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60586
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; QUESTION SECTION:
;mydomain.com. IN ANY

;; ANSWER SECTION:
mydomain.com. 3600 IN SOA mydomain.com. root.mydomain.com. 2010052701 3600 3600 3600000 3600
mydomain.com. 3600 IN A 200.251.231.2
mydomain.com. 3600 IN MX 10 zimbrasrv.mydomain.com.
mydomain.com. 3600 IN NS ns2.mydomain.com.

;; ADDITIONAL SECTION:
zimbrasrv.mydomain.com. 86400 IN A 192.168.0.76

;; Query time: 1 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Mon Aug 23 15:26:01 2010
;; MSG SIZE rcvd: 160

[phoenix]

You're missing the rest of the information asked for in that article, please post it.

[cybernetus]

Originally Posted by phoenix

You're missing the rest of the information asked for in that article, please post it.

Hello,

[root@mail ~]# host $(hostname)
zimbrasrv.mydomain.com has address 192.168.0.76

[root@mail ~]# cat /etc/resolv.conf
search mydomain.com
nameserver 127.0.0.1

[root@mail ~]# cat /etc/hosts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
::1 localhost6.localdomain6 localhost6
192.168.0.76 zimbrasrv zimbrasrv.mydomain.com



Thanks