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Thread: Unable to send mail in 6.0.7

  1. #1
    ddebiase is offline Member
    Join Date
    Sep 2008
    Posts
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    Default Unable to send mail in 6.0.7

    Hi All,

    I've been working a problem ever since 6.0.7 was released. Here is what happened:

    1. Updated to 6.0.7 CentOS 5 x64.
    2. Mailbox would not start due to bug 48129 - 6.0.7 upgrade failure, Could not bind to port=143
    3. Restored 6.0.6 by using rsync to overwrite install
    4. Amazingly, this works even though 6.0.7 binaries are still installed
    5. Followed procedure here to roll back binaries to 6.0.6 -http://wiki.zimbra.com/wiki/Recovering_from_wrong_platform_upgrade
    6. Upgraded to 6.0.7 again, everything looked proper during the upgrade.

    Whenever mail is being sent there is a long delay and a failure. See error report below. The mail server does not receive mail either. I'm guessing that the schema didn't upgrade properly, but am looking for help. I will roll back to 6.0.6 for the time-being.

    Here is the report:

    A network service error has occurred.

    method:
    SendMsgRequest
    msg:
    system failure: Unable to send message
    code:
    service.FAILURE
    detail:
    soap:Receiver
    trace:
    com.zimbra.common.service.ServiceException: system failure: Unable to send message ExceptionId:btpool0-12://mail/service/soap/SendMsgRequest:1281896710451:b55bec1fb7c5e3c7 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:473) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:309) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:266) at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:189) at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:150) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212) at javax.servlet.http.HttpServlet.service(HttpServlet .java:727) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: Exception reading response; chained exception is: java.net.SocketTimeoutException: Read timed out at com.sun.mail.smtp.SMTPTransport.readServerResponse (SMTPTransport.java:1764) at com.sun.mail.smtp.SMTPTransport.close(SMTPTranspor t.java:823) at com.zimbra.cs.mailbox.MailSender.sendMessageToHost (MailSender.java:783) at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:700) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:412) ... 39 more
    request:
    Body: {
    SendMsgRequest: {
    _jsns: "urn:zimbraMail",
    m: {
    e: [
    0: {
    a: "dan_debiase@xxxxxx.com",
    p: "dan debiase",
    t: "t"
    },
    1: {
    a: "dan@xxxxxxxxxl.com",
    p: "Dan DeBiase",
    t: "f"
    }
    ],
    id: "123500",
    idnt: "c335caa7-deb5-469d-bc9c-1940fc4c8217",
    irt: {
    _content: "<2133026363.1.1281895791217.JavaMail.root@mail.xx xxxxx.com>"
    },
    mp: [
    0: {
    ct: "multipart/alternative",
    mp: [
    0: {
    content: {
    _content: "test
    "
    },
    ct: "text/plain"
    },
    1: {
    content: {
    _content: "<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Arial; font-size: 10pt; color: #000000'>test<br></div></body></html>"
    },
    ct: "text/html"
    }
    ]
    }
    ],
    su: {
    _content: "test"
    }
    },
    suid: 1281895798159
    }
    },
    Header: {
    context: {
    _jsns: "urn:zimbra",
    account: {
    _content: "dan@xxxxxxxxx.com",
    by: "name"
    },
    authToken: "(removed)",
    notify: {
    seq: 9
    },
    session: {
    _content: 11,
    id: 11
    },
    userAgent: {
    name: "ZimbraWebClient - FF3.0 (Linux)",
    version: "6.0.7_GA_2473.RHEL5_64"
    }
    }

    Thanks for any suggestions!

    Dan
    Last edited by ddebiase; 08-15-2010 at 12:34 PM.

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