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Thread: my zimbra crasched after soap attach

  1. #1
    murias002 is offline Junior Member
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    Default my zimbra crasched after soap attach

    hi. i need urgently help. my zimbra OC server, worked so fine during to many months, after, i received a prevention from my ISP indicading i am sending spam from my ip address. After check carefully all computers, i detected in zimbra server a soap attach, then, i proceed inmediatly to close port 7071 in, and 25 out, while time i try fixing the problem, but, several minutes after it, my zimbra server stop working, no more gui interface and no services, then, i reboot it, but, never startup up again.

    I tried reading every forum in the web related to, but, i not found the solution, and in my zimbra server i has 15 years of information an no backups .

    i need to retrieve my emails again for install a new clean zimbra again, but, the most near attemp display an error and i not know how fix it.

    Please, i need any suggestions or expert help in this issue, is so very important for me recover this data.

    I appreciate your help. thanks.

    The log of the upgrade attemp display:

    root@mail-server:/home/murias/Tmp/zc...7_GA_2473.UBUNTU8.20100616234246# ./install.sh

    Operations logged to /tmp/install.log.7394
    Checking for existing installation...
    zimbra-ldap...FOUND zimbra-ldap-6.0.7_GA_2473.UBUNTU8
    zimbra-logger...FOUND zimbra-logger-6.0.7_GA_2473.UBUNTU8
    zimbra-mta...FOUND zimbra-mta-6.0.7_GA_2473.UBUNTU8
    zimbra-snmp...FOUND zimbra-snmp-6.0.7_GA_2473.UBUNTU8
    zimbra-store...FOUND zimbra-store-6.0.7_GA_2473.UBUNTU8
    zimbra-apache...FOUND zimbra-apache-6.0.7_GA_2473.UBUNTU8
    zimbra-spell...FOUND zimbra-spell-6.0.7_GA_2473.UBUNTU8
    zimbra-convertd...NOT FOUND
    zimbra-memcached...NOT FOUND
    zimbra-proxy...NOT FOUND
    zimbra-archiving...NOT FOUND
    zimbra-cluster...NOT FOUND
    zimbra-core...FOUND zimbra-core-6.0.7_GA_2473.UBUNTU8
    ZCS upgrade from 6.0.7 to 6.0.7 will be performed.

    Saving existing configuration file to /opt/zimbra/.saveconfig



    PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.
    ZIMBRA, INC. ("ZIMBRA") WILL ONLY LICENSE THIS SOFTWARE TO YOU IF YOU
    FIRST ACCEPT THE TERMS OF THIS AGREEMENT. BY DOWNLOADING OR INSTALLING
    THE SOFTWARE, OR USING THE PRODUCT, YOU ARE CONSENTING TO BE BOUND BY
    THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
    AGREEMENT, THEN DO NOT DOWNLOAD, INSTALL OR USE THE PRODUCT.

    License Terms for the Zimbra Collaboration Suite:
    Zimbra - Zimbra Public End-User License Agreement, Version 2.3


    Press Return to continue
    Checking for prerequisites...
    FOUND: NPTL
    FOUND: sudo-1.6.9p10-1ubuntu3.8
    FOUND: libidn11-1.1-1
    FOUND: libpcre3-7.4-1ubuntu2.1
    FOUND: libgmp3c2-2:4.2.2+dfsg-1ubuntu2
    FOUND: libexpat1-2.0.1-0ubuntu1.1
    FOUND: libstdc++6-4.2.4-1ubuntu4
    Checking for suggested prerequisites...
    FOUND: perl-5.8.8
    FOUND: sysstat
    Prerequisite check complete.
    Checking current number of databases...

    Do you want to verify message store database integrity? [Y] n

    Checking for installable packages

    Found zimbra-core
    Found zimbra-ldap
    Found zimbra-logger
    Found zimbra-mta
    Found zimbra-snmp
    Found zimbra-store
    Found zimbra-apache
    Found zimbra-spell
    Found zimbra-memcached
    Found zimbra-proxy


    The Zimbra Collaboration Suite appears already to be installed.
    It can be upgraded with no effect on existing accounts,
    or the current installation can be completely removed prior
    to installation for a clean install.

    Do you wish to upgrade? [Y]

    Select the packages to install
    Upgrading zimbra-core
    Upgrading zimbra-ldap
    Upgrading zimbra-logger
    Upgrading zimbra-mta
    Upgrading zimbra-snmp
    Upgrading zimbra-store
    Upgrading zimbra-apache
    Upgrading zimbra-spell

    Install zimbra-memcached [N]

    Install zimbra-proxy [N]
    Checking required space for zimbra-core
    checking space for zimbra-store

    Installing:
    zimbra-core
    zimbra-ldap
    zimbra-logger
    zimbra-mta
    zimbra-snmp
    zimbra-store
    zimbra-apache
    zimbra-spell

    The system will be modified. Continue? [N] y

    Shutting down zimbra mail

    Backing up the ldap database...done.

    Removing existing packages

    zimbra-ldap...done
    zimbra-logger...done
    zimbra-mta...done
    zimbra-snmp...done
    zimbra-store...done
    zimbra-spell...done
    zimbra-apache...done
    zimbra-core...done

    Removing deployed webapp directories
    Installing packages

    zimbra-core......zimbra-core_6.0.7_GA_2473.UBUNTU8_i386.deb...done
    zimbra-ldap......zimbra-ldap_6.0.7_GA_2473.UBUNTU8_i386.deb...done
    zimbra-logger......zimbra-logger_6.0.7_GA_2473.UBUNTU8_i386.deb...done
    zimbra-mta......zimbra-mta_6.0.7_GA_2473.UBUNTU8_i386.deb...done
    zimbra-snmp......zimbra-snmp_6.0.7_GA_2473.UBUNTU8_i386.deb...done
    zimbra-store......zimbra-store_6.0.7_GA_2473.UBUNTU8_i386.deb...done
    zimbra-apache......zimbra-apache_6.0.7_GA_2473.UBUNTU8_i386.deb...done
    zimbra-spell......zimbra-spell_6.0.7_GA_2473.UBUNTU8_i386.deb...done

    Setting defaults from saved config in /opt/zimbra/.saveconfig/config.save
    HOSTNAME=localhost
    LDAPHOST=
    LDAPPORT=
    SNMPTRAPHOST=
    SMTPSOURCE=
    SMTPDEST=
    SNMPNOTIFY=0
    SMTPNOTIFY=0
    LDAPROOTPW=zimbra
    LDAPZIMBRAPW=zimbra
    LDAPPOSTPW=zmpostfix
    LDAPREPPW=zmreplica
    LDAPAMAVISPW=zmamavis
    LDAPNGINXPW=zmnginx
    Restoring existing configuration file from /opt/zimbra/.saveconfig/localconfig.xml...done
    Operations logged to /tmp/zmsetup.08042010-035504.log
    Upgrading from to 6.0.7_GA_2473
    Stopping zimbra services...done.
    Verifying /opt/zimbra/conf/my.cnf
    Starting mysql...

    (at this time take a very very long time waiting ...)

    UPGRADE FAILED - exiting.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by murias002 View Post
    Setting defaults from saved config in /opt/zimbra/.saveconfig/config.save
    HOSTNAME=localhost
    LDAPHOST=
    LDAPPORT=
    SNMPTRAPHOST=
    SMTPSOURCE=
    SMTPDEST=
    SNMPNOTIFY=0
    SMTPNOTIFY=0
    LDAPROOTPW=zimbra
    LDAPZIMBRAPW=zimbra
    LDAPPOSTPW=zmpostfix
    LDAPREPPW=zmreplica
    LDAPAMAVISPW=zmamavis
    LDAPNGINXPW=zmnginx
    The problem appears to be the fact that this file is empty as you've run the installer multiple times, you need to fix that. Have a look at these threads for the answer on how to restore that file: site:zimbra.com +"/opt/zimbra/.saveconfig/config.save" +empty - Yahoo! Search Results
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    murias002 is offline Junior Member
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    hi Bill. thanks for your answer. following your recomendation, i found this script, created and ran

    #!/bin/bash
    while read i; do
    echo $i
    su - zimbra -c "zmlocalconfig -f -e '$i'"
    done < /opt/zimbra/.saveconfig/config.save

    after it, run again the install.sh and try upgrading but, now the message is other

    Restoring existing configuration file from /opt/zimbra/.saveconfig/localconfig.xml...done
    Operations logged to /tmp/zmsetup.08042010-045829.log
    Upgrading from to 6.0.7_GA_2473
    Stopping zimbra services...failed. exiting.
    UPGRADE FAILED - exiting.


    i believe read before in other forum, this message not is bad, and try again the install.sh but the message is again

    Restoring existing configuration file from /opt/zimbra/.saveconfig/localconfig.xml...done
    Operations logged to /tmp/zmsetup.08042010-050120.log
    Upgrading from to 6.0.7_GA_2473
    Stopping zimbra services...failed. exiting.
    UPGRADE FAILED - exiting.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by murias002 View Post
    Restoring existing configuration file from /opt/zimbra/.saveconfig/localconfig.xml...done
    Operations logged to /tmp/zmsetup.08042010-045829.log
    Upgrading from to 6.0.7_GA_2473
    Stopping zimbra services...failed. exiting.
    UPGRADE FAILED - exiting.
    This output tells you nothing, other than the upgrade script failed, you need to look in the log file to see what the problem is.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    murias002 is offline Junior Member
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    the log say

    Wed Aug 4 05:48:04 2010 Operations logged to /tmp/zmsetup.08042010-054804.log
    Wed Aug 4 05:48:04 2010 *** Running as zimbra user: /opt/zimbra/libexec/zmldapschema 2>/dev/null
    Looking for LDAP installation...succeeded
    Installing core schema...
    Installing cosine schema...
    Installing inetOrgPerson schema...
    Installing zimbra schema...
    Installing amavis schema...
    Wed Aug 4 05:48:05 2010 Upgrading from to 6.0.7_GA_2473
    Wed Aug 4 05:48:06 2010 Stopping zimbra services...
    Wed Aug 4 05:48:06 2010 *** Running as zimbra user: /opt/zimbra/bin/zmcontrol stop
    mkdir /data: Permission denied at /opt/zimbra/bin/zmcontrol line 35
    Wed Aug 4 05:48:07 2010 failed. exiting.
    Wed Aug 4 05:48:07 2010 UPGRADE FAILED - exiting.

  6. #6
    murias002 is offline Junior Member
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    Bill, where i can contract assistance in this issue ?? maybe you ?

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by murias002 View Post
    Bill, where i can contract assistance in this issue ??
    If you have the Newtork Edition of Zimbra you can open a support case otherwise your support options are these forums (you can search them for details of your problems as the questions have most likely been answered already - as has the one you're asking).

    Quote Originally Posted by murias002 View Post
    maybe you ?
    I though that's what you'd already done?

    Quote Originally Posted by murias002 View Post
    mkdir /data: Permission denied at /opt/zimbra/bin/zmcontrol line 35
    Wed Aug 4 05:48:07 2010 failed. exiting.
    Wed Aug 4 05:48:07 2010 UPGRADE FAILED - exiting.
    You need to chown the /opt/zimbra/directory structure to root:root then run the /opt/zimbra/libexec/zmfixperms script (as root) with the '-extended' option - when that's completed run the installer again.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    murias002 is offline Junior Member
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    i ran your instructions, but, the same problem

    Wed Aug 4 10:01:23 2010 Operations logged to /tmp/zmsetup.08042010-100123.log
    Wed Aug 4 10:01:23 2010 *** Running as zimbra user: /opt/zimbra/libexec/zmldap$
    Looking for LDAP installation...succeeded
    Installing core schema...
    Installing cosine schema...
    Installing inetOrgPerson schema...
    Installing zimbra schema...
    Installing amavis schema...
    Wed Aug 4 10:01:25 2010 Upgrading from to 6.0.7_GA_2473
    Wed Aug 4 10:01:25 2010 Stopping zimbra services...
    Wed Aug 4 10:01:25 2010 *** Running as zimbra user: /opt/zimbra/bin/zmcontrol $
    mkdir /data: Permission denied at /opt/zimbra/bin/zmcontrol line 35
    Wed Aug 4 10:01:26 2010 failed. exiting.
    Wed Aug 4 10:01:26 2010 UPGRADE FAILED - exiting.

  9. #9
    murias002 is offline Junior Member
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    anyone can help me with this issue ?? please.

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