zimbra won't start

[hamner5]

Zimbra won't start. I receive the following error message:

Aug 29 11:24:03 zimbra zimbramon[4631]: 4631:info: 2006-08-29 11:24:01, STATUS: : Cannot: determine
Aug 29 11:25:14 zimbra slapd[4704]: @(#) $OpenLDAP: slapd 2.3.21 (Jun  1 2006 17:08:52) $       root@build.liquidsys.com:/home/build/p4/CRAY/ThirdParty/openldap/openldap-2.3.21/servers/slapd
^[[AAug 29 11:26:02 zimbra zimbramon[4719]: 4719:info: 2006-08-29 11:26:01, STATUS: : Cannot: determine
Aug 29 18:26:03 zimbra postfix/postqueue[4797]: fatal: Connect to the Postfix showq service: Permission denied
Aug 29 11:26:15 zimbra postfix/postmap[5294]: fatal: bad numerical configuration: message_size_limit =
Aug 29 11:26:16 zimbra postfix/postsuper[5295]: fatal: bad numerical configuration: message_size_limit =
Aug 29 11:26:17 zimbra postfix/postalias[5296]: fatal: bad numerical configuration: message_size_limit =
Aug 29 11:26:18 zimbra postfix[5297]: fatal: bad numerical configuration: message_size_limit =
Aug 29 11:26:30 zimbra postfix/postalias[5347]: fatal: bad numerical configuration: message_size_limit =
Aug 29 11:26:31 zimbra postfix[5348]: fatal: bad numerical configuration: message_size_limit =
Aug 29 11:28:02 zimbra zimbramon[5362]: 5362:info: 2006-08-29 11:28:01, STATUS: : Cannot: determine

[phoenix]

It could be a permissions problem. Are any of the services running? If they are do an 'su - zimbra' the 'zmcontrol stop', see if there's any other zimbra services running and if there are kill them. Then as root run the zmfixperms.sh and reboot your server.

[hamner5]

i ran the zmfixperms.sh from /opt/zimbra/libexec then rebooted the machine
i then stopped the Zimbra services then restarted them to capture log:

Aug 29 12:28:03 zimbra zimbramon[3931]: 3931:info: 2006-08-29 12:28:01, STATUS: : Cannot: determine
Aug 29 19:30:01 zimbra postfix/postqueue[4004]: fatal: bad numerical configuration: message_size_limit =
Aug 29 12:30:02 zimbra zimbramon[3975]: 3975:info: 2006-08-29 12:30:01, DISK: zimbra.technorati.com: dev: /dev/hda1, mp: /, tot: 9845, avail: 7063
Aug 29 12:30:02 zimbra zimbramon[3975]: 3975:info: 2006-08-29 12:30:01, DISK: zimbra.technorati.com: dev: /dev/md0, mp: /data1, tot: 899513, avail: 853713
Aug 29 12:30:02 zimbra zimbramon[3975]: 3975:info: 2006-08-29 12:30:01, DISK: zimbra.technorati.com: dev: /dev/hdd1, mp: /extra-root, tot: 9845, avail: 9291
Aug 29 12:30:02 zimbra zimbramon[3983]: 3983:info: 2006-08-29 12:30:01, QUEUE: 0 0
Aug 29 12:30:02 zimbra sendmail[4005]: k7TJU1RI004005: from=zimbra, size=314, class=0, nrcpts=1, msgid=<200608291930.k7TJU1RI004005@zimbra.technorati.com>, relay=zimbra@localhost
Aug 29 12:30:02 zimbra sendmail[4005]: k7TJU1RI004005: to=zimbra, ctladdr=zimbra (10021/10021), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=30314, relay=[127.0.0.1] [127.0.0.1], dsn=4.0.0, stat=Deferred: Connection refused by [127.0.0.1]
Aug 29 12:30:04 zimbra zimbramon[3977]: 3977:info: 2006-08-29 12:30:01, STATUS: : Cannot: determine
Aug 29 12:32:03 zimbra zimbramon[4092]: 4092:info: 2006-08-29 12:32:01, STATUS: : Cannot: determine
Aug 29 12:34:03 zimbra zimbramon[4138]: 4138:info: 2006-08-29 12:34:01, STATUS: : Cannot: determine
Aug 29 12:36:03 zimbra zimbramon[4182]: 4182:info: 2006-08-29 12:36:01, STATUS: : Cannot: determine
Aug 29 12:38:02 zimbra zimbramon[4228]: 4228:info: 2006-08-29 12:38:01, STATUS: : Cannot: determine
Aug 29 19:40:01 zimbra postfix/postqueue[4286]: fatal: bad numerical configuration: message_size_limit =
Aug 29 12:40:02 zimbra zimbramon[4272]: 4272:info: 2006-08-29 12:40:01, QUEUE: 0 0
Aug 29 12:40:02 zimbra sendmail[4287]: k7TJe1Ot004287: from=zimbra, size=314, class=0, nrcpts=1, msgid=<200608291940.k7TJe1Ot004287@zimbra.technorati.com>, relay=zimbra@localhost
Aug 29 12:40:02 zimbra sendmail[4287]: k7TJe1Ot004287: to=zimbra, ctladdr=zimbra (10021/10021), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=30314, relay=[127.0.0.1] [127.0.0.1], dsn=4.0.0, stat=Deferred: Connection refused by [127.0.0.1]
Aug 29 12:40:03 zimbra zimbramon[4277]: 4277:info: 2006-08-29 12:40:02, DISK: zimbra.technorati.com: dev: /dev/hda1, mp: /, tot: 9845, avail: 7063
Aug 29 12:40:03 zimbra zimbramon[4277]: 4277:info: 2006-08-29 12:40:02, DISK: zimbra.technorati.com: dev: /dev/md0, mp: /data1, tot: 899513, avail: 853713
Aug 29 12:40:03 zimbra zimbramon[4277]: 4277:info: 2006-08-29 12:40:02, DISK: zimbra.technorati.com: dev: /dev/hdd1, mp: /extra-root, tot: 9845, avail: 9291
Aug 29 12:40:04 zimbra zimbramon[4279]: 4279:info: 2006-08-29 12:40:02, STATUS: : Cannot: determine

.

[phoenix]

What did you do to Zimbra before this problem? Did you make any config changes?

[hamner5]

No changes made . . . this is an out-of-the-box install. Should I re-install?

[phoenix]

Not quite time to re-install.

Which operating system is this?Does it have SElinux and if it does have you disabled it? Is there also a firewall on this system? If so disable that and try a restart of zimbra, if it fails again try a manual start of just the MTA.

[hamner5]

Good news about the re-install!

The OS is Red Hat Ent 4

Linux zimbra.technorati.com 2.6.9-5.EL #1 Wed Jan 5 19:22:18 EST 2005 i686 i686 i386 GNU/Linux

SELinux has been disabled

sed -I 's/SELinux=enforcing/SELinux=disabled/'

Firewall
This machine does sit behind a firewall that has been configured to allow all Zimbra ports in and out.

zimbra@zimbra:~$ zmmtactl start
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
getService: antivirus
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
getService: antispam
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
getService: mta
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
getService: sasl
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
getService: webxml
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
getService: mailbox
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
getService: perdition
ERROR: account.NO_SUCH_SERVER (no such server: zimbra.technorati.com)
DO: /opt/zimbra/postfix/sbin/postconf -e content_filter=''
DO: /opt/zimbra/postfix/sbin/postconf -e myhostname='zimbra.technorati.com'
DO: /opt/zimbra/postfix/sbin/postconf -e recipient_delimiter=''
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_sasl_auth_enable='yes'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_tls_auth_only='yes'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_use_tls='yes'
DO: /opt/zimbra/postfix/sbin/postconf -e disable_dns_lookups='no'
DO: /opt/zimbra/postfix/sbin/postconf -e message_size_limit='10240000'
DO: /opt/zimbra/postfix/sbin/postconf -e relayhost=''
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_recipient_restrictions='reject_non_fqdn_recipient, permit_sasl_authenticated, permit_mynetworks, reject_invalid_hostname, reject_non_fqdn_sender, reject_unauth_destination, permit'
DO: /opt/zimbra/postfix/sbin/postconf -e alias_maps='hash:/etc/aliases'
DO: /opt/zimbra/postfix/sbin/postconf -e broken_sasl_auth_clients='yes'
DO: /opt/zimbra/postfix/sbin/postconf -e command_directory='/opt/zimbra/postfix-2.2.9/sbin'
DO: /opt/zimbra/postfix/sbin/postconf -e daemon_directory='/opt/zimbra/postfix-2.2.9/libexec'
DO: /opt/zimbra/postfix/sbin/postconf -e header_checks='pcre:/opt/zimbra/conf/postfix_header_checks'
DO: /opt/zimbra/postfix/sbin/postconf -e mailq_path='/opt/zimbra/postfix-2.2.9/sbin/mailq'
DO: /opt/zimbra/postfix/sbin/postconf -e manpage_directory='/opt/zimbra/postfix-2.2.9/man'
DO: /opt/zimbra/postfix/sbin/postconf -e newaliases_path='/opt/zimbra/postfix-2.2.9/sbin/newaliases'
DO: /opt/zimbra/postfix/sbin/postconf -e queue_directory='/opt/zimbra/postfix-2.2.9/spool'
DO: /opt/zimbra/postfix/sbin/postconf -e sender_canonical_maps='ldap:/opt/zimbra/conf/ldap-scm.cf'
DO: /opt/zimbra/postfix/sbin/postconf -e sendmail_path='/opt/zimbra/postfix-2.2.9/sbin/sendmail'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_client_restrictions='reject_unauth_pipelining'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_data_restrictions='reject_unauth_pipelining'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_helo_required='yes'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_tls_cert_file='/opt/zimbra/conf/smtpd.crt'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_tls_key_file='/opt/zimbra/conf/smtpd.key'
DO: /opt/zimbra/postfix/sbin/postconf -e smtpd_tls_loglevel='3'
DO: /opt/zimbra/postfix/sbin/postconf -e transport_maps='ldap:/opt/zimbra/conf/ldap-transport.cf'
DO: /opt/zimbra/postfix/sbin/postconf -e version='2.2.9'
DO: /opt/zimbra/postfix/sbin/postconf -e virtual_alias_domains='ldap://opt/zimbra/conf/ldap-vad.cf'
DO: /opt/zimbra/postfix/sbin/postconf -e virtual_alias_maps='ldap:/opt/zimbra/conf/ldap-vam.cf'
DO: /opt/zimbra/postfix/sbin/postconf -e virtual_mailbox_domains='ldap:/opt/zimbra/conf/ldap-vmd.cf'
DO: /opt/zimbra/postfix/sbin/postconf -e virtual_mailbox_maps='ldap:/opt/zimbra/conf/ldap-vmm.cf'
DO: /opt/zimbra/postfix/sbin/postconf -e virtual_transport='error'
postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.2.9/conf/main.cf
postfix/postfix-script: starting the Postfix mail system
saslauthd[30390] :set_auth_mech   : failed to initialize mechanism zimbra
zmsaslauthdctl failed to start

[hamner5]

phoenix - thanks for your help on this . . . . I ended up uninstalling the applications; deleted all Zimbra directories; then re-installed application. The server is now up and running.

[phoenix]

Glad it's working, an uninstall is the last remedy but seems to fix some odd problems. SElinux is still a pain to have running even on it's 'warn' mode.

[dnwalker]

It could be a permissions problem. Are any of the services running? If they are do an 'su - zimbra' the 'zmcontrol stop', see if there's any other zimbra services running and if there are kill them. Then as root run the zmfixperms.sh and reboot your server.

I have a multi server installation, so I was wondering if I had to do this on every server or just the mail store server?