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  #11 (permalink)  
Old 08-29-2006, 08:51 AM
Advanced Member
  
Posts: 232
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Here is the detail of a service restart on Zimbra:

[root@webmail ~]# service zimbra restart
Host webmail.avmax-internal.net
Stopping antispam...Done
Stopping antivirus...Done
Stopping imapproxy...Done
Stopping ldap...Done
Stopping logger...Done
Stopping mailbox...FAILED
Killing mysqld with pid 3842 .............................. gave up waiting!
Using CATALINA_BASE: /opt/zimbra/tomcat
Using CATALINA_HOME: /opt/zimbra/tomcat
Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
Using JRE_HOME: /opt/zimbra/java
Waiting ..... trying again
Using CATALINA_BASE: /opt/zimbra/tomcat
Using CATALINA_HOME: /opt/zimbra/tomcat
Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
Using JRE_HOME: /opt/zimbra/java
Waiting ..... trying again
Using CATALINA_BASE: /opt/zimbra/tomcat
Using CATALINA_HOME: /opt/zimbra/tomcat
Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
Using JRE_HOME: /opt/zimbra/java
Waiting ..... trying again
Using CATALINA_BASE: /opt/zimbra/tomcat
Using CATALINA_HOME: /opt/zimbra/tomcat
Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
Using JRE_HOME: /opt/zimbra/java
Waiting ..... trying again
Giving up - killing 4086


Stopping mta...Done
Stopping snmp...Done
Stopping spell...Done
Host webmail.avmax-internal.net
Starting ldap...Done.
Starting antispam...Done.
Starting antivirus...Done.
Starting logger...Done.
Starting mailbox...Done.
Starting mta...Done.
Starting snmp...Done.
Starting spell...Done.
[root@webmail ~]#
__________________
Cheers,

Travis

"Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
-Flight Control, Apollo 13
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  #12 (permalink)  
Old 08-29-2006, 09:28 AM
Advanced Member
  
Posts: 232
Default
This is an error I get now when I try and delete from the Que:

Message: system failure: exception occurred performing queue action
com.zimbra.cs.service.ServiceException: system failure: exception occurred performing queue action
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:574)
at com.zimbra.cs.service.admin.MailQueueAction.handle (MailQueueAction.java:83)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: Lock obtain timed out: Lock@/opt/zimbra/apache-tomcat-5.5.1...726-write.lock
at org.apache.lucene.store.Lock.obtain(Lock.java:58)
at org.apache.lucene.index.IndexReader.aquireWriteLoc k(IndexReader.java:408)
at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:432)
at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:454)
at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:563)
... 23 more

Error code: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Details:soap:Receiver
__________________
Cheers,

Travis

"Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
-Flight Control, Apollo 13
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  #13 (permalink)  
Old 08-29-2006, 09:58 AM
Zimbra Consultant & Moderator
  
Posts: 11,508
Default
Is there a possibility that you've had a DNS failure when this happens? Have you checked the permissions on the /opt/zimbra directories?
__________________
Regards


Bill
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  #14 (permalink)  
Old 08-29-2006, 10:02 AM
Advanced Member
  
Posts: 232
Default
Hi Bill,

I have ran the zmfixperms each morning just to make sure.

DNS is working.

I can no longer manage my que via the Admin console as each "Delete, Hold, Reque" command generates an error like the one I posted here.

I have 762 messages in the que that don't seem to be going anywhere.

Should I try a postqueue -f ?
__________________
Cheers,

Travis

"Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
-Flight Control, Apollo 13
Reply With Quote
  #15 (permalink)  
Old 08-29-2006, 10:12 AM
Zimbra Consultant & Moderator
  
Posts: 11,508
Default
Yes, I'd try the flush on the queue. Is there anything that might have precipitated this problem? Any system upgrades? Has it been happening for long?
__________________
Regards


Bill
Last edited by phoenix : 05-20-2008 at 11:46 PM.
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  #16 (permalink)  
Old 08-29-2006, 10:19 AM
Advanced Member
  
Posts: 232
Default
About 5 days now. Everynight I look at the que and it is empty....every morning it is between 500 and 600 messages backlogged.

I am sure 80% of it is SPAM, but 500 or 600 messages should not be a problem to deliver right?

I think the problem is not "volume", but rather it gets backlogged, for a reason I have not figured out yet.

What about the failures when I try and manage the queue? Like if I wanted to put half on hold and give it a chance to "catch up"?
__________________
Cheers,

Travis

"Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
-Flight Control, Apollo 13
Reply With Quote
  #17 (permalink)  
Old 08-29-2006, 11:33 AM
Advanced Member
  
Posts: 232
Default
Is it normal to have this activity in /tmp ?

[root@webmail tmp]# pwd
/tmp
[root@webmail tmp]# ls -al
total 860
drwxrwxrwt 18 root root 4096 Aug 29 11:32 .
drwxr-xr-x 23 root root 4096 Aug 29 10:59 ..
-r--r--r-- 1 root root 1535 May 25 13:13 crontab.zimbra
drwxrwxrwt 2 root root 4096 Aug 29 11:00 .font-unix
-rw-r--r-- 1 zimbra zimbra 362937 Aug 29 11:11 gengraphs.out
drwxr-xr-x 2 zimbra zimbra 4096 Aug 28 23:00 ham.17120
drwxr-xr-x 2 zimbra zimbra 4096 Aug 23 23:00 ham.20909
drwxr-xr-x 2 zimbra zimbra 4096 Aug 27 23:00 ham.23751
drwxr-xr-x 2 zimbra zimbra 4096 Aug 24 23:00 ham.28769
drwxr-xr-x 2 zimbra zimbra 4096 Aug 22 23:00 ham.6312
drwxr-x--- 2 root root 4096 Aug 29 11:29 hsperfdata_root
drwxr-xr-x 2 zimbra zimbra 4096 Aug 29 11:32 hsperfdata_zimbra
drwxrwxrwt 2 root root 4096 Aug 29 10:59 .ICE-unix
-rw-r--r-- 1 zimbra zimbra 352256 Aug 29 11:32 logprocess.out
-rwxrwxrwx 1 zimbra zimbra 81 Aug 29 11:00 logswatch.out
drwxr-xr-x 2 zimbra zimbra 4096 Aug 28 23:00 spam.17120
drwxr-xr-x 2 zimbra zimbra 4096 Aug 23 23:00 spam.20909
drwxr-xr-x 2 zimbra zimbra 4096 Aug 27 23:00 spam.23751
drwxr-xr-x 2 zimbra zimbra 4096 Aug 24 23:00 spam.28769
drwxr-xr-x 2 zimbra zimbra 4096 Aug 22 23:00 spam.6312
-rw-rw---- 1 zimbra zimbra 770 Aug 29 11:32 #sql_de8_0.MYD
-rw-rw---- 1 zimbra zimbra 1024 Aug 29 11:32 #sql_de8_0.MYI
-rwxrwxrwx 1 zimbra zimbra 78 Aug 29 11:01 swatch.out
-rw-rw-r-- 1 zimbra zimbra 2970 Aug 24 08:13 .swatch_script.3310
-rw-rw-r-- 1 zimbra zimbra 2970 Aug 28 09:43 .swatch_script.3327
-rw-rw-r-- 1 zimbra zimbra 2970 Aug 25 13:49 .swatch_script.3337
-rw-rw-r-- 1 zimbra zimbra 2970 Aug 29 11:00 .swatch_script.3493
-rw-rw-r-- 1 zimbra zimbra 4907 Aug 24 08:13 .swatch_script.4468
-rw-rw-r-- 1 zimbra zimbra 4907 Aug 29 11:01 .swatch_script.4475
-rw-rw-r-- 1 zimbra zimbra 4907 Aug 25 13:49 .swatch_script.4478
-rw-rw-r-- 1 zimbra zimbra 4907 Aug 23 08:20 .swatch_script.4680
drwxr-x--- 6 zimbra zimbra 4096 Aug 28 08:35 zimbra
drwxr-xr-x 21 root root 4096 May 25 13:05 zimbrabackup
-rw-r--r-- 1 zimbra zimbra 0 Aug 29 10:52 zmcontrol_err.26090
-rw-rw-r-- 1 zimbra zimbra 32 Aug 25 09:57 zmcontrol.out.2407
-rw-r--r-- 1 zimbra zimbra 0 Aug 29 10:52 zmcontrol_status.26090
__________________
Cheers,

Travis

"Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
-Flight Control, Apollo 13
Reply With Quote
  #18 (permalink)  
Old 08-29-2006, 11:40 AM
Zimbra Consultant & Moderator
  
Posts: 11,508
Default
I have a couple of swatch.scripts & the gengraphs.out files but that's about it. 'Normal', I don't know about that - I'd make a wild guess and say they're just leftover files but it would only be a guess. Have you tried deleting the older files? Have you made any changes to your services such as amavis etc. that are running in zimbra? I assume everything is still up as normal? Has the server been rebooted since this problem started? I would guess you have as that normaly one of my first choices.
__________________
Regards


Bill
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  #19 (permalink)  
Old 08-29-2006, 11:45 AM
Advanced Member
  
Posts: 232
Default
Many many reboots....

No changes made to anything, although I am now working on upgrading to the latest release of FC3.
__________________
Cheers,

Travis

"Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
-Flight Control, Apollo 13
Reply With Quote
  #20 (permalink)  
Old 08-29-2006, 12:06 PM
Advanced Member
  
Posts: 232
Default
Latest upgrade applied, still same problem.

If I could only put some messages on hold, it may help. I cannot however do any que management without errors being generated. This is what I get if I try and put a message on hold, delete or reque:

Message: system failure: exception occurred performing queue action
com.zimbra.cs.service.ServiceException: system failure: exception occurred performing queue action
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:574)
at com.zimbra.cs.service.admin.MailQueueAction.handle (MailQueueAction.java:83)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: Lock obtain timed out: Lock@/opt/zimbra/apache-tomcat-5.5.1...726-write.lock
at org.apache.lucene.store.Lock.obtain(Lock.java:58)
at org.apache.lucene.index.IndexReader.aquireWriteLoc k(IndexReader.java:408)
at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:432)
at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:454)
at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:563)
... 23 more

Error code: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Details:soap:Receiver
__________________
Cheers,

Travis

"Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
-Flight Control, Apollo 13
Reply With Quote
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