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Thread: [SOLVED] IMAP problem

  1. #1
    vavilen is offline Member
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    Default [SOLVED] IMAP problem

    I cannot get my email via IMAP.

    The mailbox.log contains "[Imapserver-13] [ip=192.168.1.251] account - authentication failed for user (no such account)"

    But I'm sure this account exists.
    I also tried to get mail via IMAP with SSL and ordinary IMAP - no luck.
    Would anybody give me a clue?
    What did I miss?

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Please update your forum profile with the output of the following command (do not post it in this thread):
    Code:
    zmcontrol -v
    Quote Originally Posted by vavilen View Post
    I cannot get my email via IMAP.

    The mailbox.log contains "[Imapserver-13] [ip=192.168.1.251] account - authentication failed for user (no such account)"

    But I'm sure this account exists.
    I also tried to get mail via IMAP with SSL and ordinary IMAP - no luck.
    Would anybody give me a clue?
    What did I miss?
    You're not saying what exactly you're doing here. Are you using a client to get mail from Zimbra, are you getting mail from an external account, is the client on the same LAN or an external account etc., etc. The error message would imply would be that the account doesn't exist, you need to provide details that the account does exist and full details from the log files of the connection attempt.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    vavilen is offline Member
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    Bill, thank you for the fast reply.

    Actually, I'm using outlook 2003 trying to get mail from Zimbra.
    I have the simplest configuration: Zimbra and outlook client in the same network segment - no gateways, no nat, no external accounts.
    All the settings are by default except authorization. Authorization is setup to authenticate users via active directory (windows 2003 domain).

    This is full log of connection attempt in mailbox.log
    Code:
    2010-07-15 09:19:30,701 INFO  [ImapServer-5] [] imap - [192.168.1.251] connected
    2010-07-15 09:19:30,740 INFO  [ImapServer-5] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:19:39,976 INFO  [ImapServer-5] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:19:54,781 INFO  [Timer-Zimbra] [] SessionCache - Removed 2 idle sessions (SOAP, ADMIN). 4 active sessions remain.
    2010-07-15 09:19:57,199 INFO  [ImapServer-6] [] imap - [192.168.1.251] connected
    2010-07-15 09:19:57,239 INFO  [ImapServer-6] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:04,235 INFO  [ImapServer-6] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:20:04,251 INFO  [ImapServer-7] [] imap - [192.168.1.251] connected
    2010-07-15 09:20:04,301 INFO  [ImapServer-7] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:14,687 INFO  [ImapServer-7] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:20:14,764 INFO  [ImapServer-8] [] imap - [192.168.1.251] connected
    2010-07-15 09:20:14,799 INFO  [ImapServer-8] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:22,681 INFO  [ImapServer-8] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:20:22,684 INFO  [ImapServer-9] [] imap - [192.168.1.251] connected
    2010-07-15 09:20:22,719 INFO  [ImapServer-9] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:33,009 INFO  [ImapServer-9] [] ProtocolHandler - Handler exiting normally

  4. #4
    vavilen is offline Member
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    Default

    Nobody can help?

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by vavilen View Post
    This is full log of connection attempt in mailbox.log
    Code:
    2010-07-15 09:19:30,701 INFO  [ImapServer-5] [] imap - [192.168.1.251] connected
    2010-07-15 09:19:30,740 INFO  [ImapServer-5] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:19:39,976 INFO  [ImapServer-5] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:19:54,781 INFO  [Timer-Zimbra] [] SessionCache - Removed 2 idle sessions (SOAP, ADMIN). 4 active sessions remain.
    2010-07-15 09:19:57,199 INFO  [ImapServer-6] [] imap - [192.168.1.251] connected
    2010-07-15 09:19:57,239 INFO  [ImapServer-6] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:04,235 INFO  [ImapServer-6] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:20:04,251 INFO  [ImapServer-7] [] imap - [192.168.1.251] connected
    2010-07-15 09:20:04,301 INFO  [ImapServer-7] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:14,687 INFO  [ImapServer-7] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:20:14,764 INFO  [ImapServer-8] [] imap - [192.168.1.251] connected
    2010-07-15 09:20:14,799 INFO  [ImapServer-8] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:22,681 INFO  [ImapServer-8] [] ProtocolHandler - Handler exiting normally
    2010-07-15 09:20:22,684 INFO  [ImapServer-9] [] imap - [192.168.1.251] connected
    2010-07-15 09:20:22,719 INFO  [ImapServer-9] [ip=192.168.1.251;] account - authentication failed for user (no such account)
    2010-07-15 09:20:33,009 INFO  [ImapServer-9] [] ProtocolHandler - Handler exiting normally
    Surely the answer is in the error message? Does the user actually exist in AD and on the Zimbra server? Can you actually login to the Web UI with exactly the same credentials you have in Outlook?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    dalmate is offline Elite Member
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    Can you login by that account on the webclient (the same account and password as you enter in your mail client)?

  7. #7
    vavilen is offline Member
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    The problem was I used only login as username.
    The right way was to use login@domain.com as username to authenticate.
    Thank you all.

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