outofoffice not sent

[atlee]

A user occasionally sends messages (which are in the Sent folder) that are not delivered. For the example submitted to me, I found the following entry in /opt/zimbra/log/mailbox.log.<date>, just as the message was about to be put in the recipient's Inbox:

2010-06-25 10:32:04,388 INFO [LmtpServer-426433] [name=sfrench@scoe.org;mid=845;ip=10.0.32.8;] mailbox - outofoffice not sent (until date reached) mid=32081 rcpt='sfrench@scoe.org'

There was no away message sent in place of this message, but away message was checked, a message typed in, and the start and end dates set (from last November).

Grepping the log for outofoffice, I found a multitude of entries with the same "outofoffice not sent (until date reached)" statement. Even for messages I was supposed to get.

I've seen several other posts on a similar issue, but no resolution. Any answers that might have come up?

[chauvetp]

Wait - are you saying both the start & end dates are set for last November (11/2009)? If so then there should not be an out of office message sent in this case.

Unless the current date is between the start & end date, then the log will show "outofoffice not sent (until date reached)".

If you have an account which has an active out of office message, and such a message is not shown between the set dates, can you show us the log for such a message?

[atlee]

Here's the entire set of transactions in mailbox.log:

2010-06-25 10:32:03,901 INFO [btpool0-170643://zimbra.scoe.org/service/soap/SendMsgRequest] [name=ltemple@scoe.org;mid=2465;ip=205.155.229.159; ua=ZimbraWebClient - FF3.0 (Mac)/6.0.5_GA_2213.RHEL5_64;] soap - SendMsgRequest
2010-06-25 10:32:03,951 INFO [btpool0-170643://zimbra.scoe.org/service/soap/SendMsgRequest] [name=ltemple@scoe.org;mid=2465;ip=205.155.229.159; ua=ZimbraWebClient - FF3.0 (Mac)/6.0.5_GA_2213.RHEL5_64;] mailop - Adding Message: id=7384, Message-ID=<1856209893.1328768.1277487123902.JavaMail.root @zimbra.scoe.org>, parentId=-1, folderId=5, folderName=Sent.
2010-06-25 10:32:03,960 INFO [btpool0-170643://zimbra.scoe.org/service/soap/SendMsgRequest] [name=ltemple@scoe.org;mid=2465;ip=205.155.229.159; ua=ZimbraWebClient - FF3.0 (Mac)/6.0.5_GA_2213.RHEL5_64;] smtp - Sending message to MTA at null, port null: Message-ID=<1856209893.1328768.1277487123902.JavaMail.root @zimbra.scoe.org>, replyType=r
2010-06-25 10:32:03,981 INFO [btpool0-170643://zimbra.scoe.org/service/soap/SendMsgRequest] [name=ltemple@scoe.org;mid=2465;ip=205.155.229.159; ua=ZimbraWebClient - FF3.0 (Mac)/6.0.5_GA_2213.RHEL5_64;] mailbox - Deferred Indexing: submitted 1 items in 9ms (111.11/sec). (0 items failed to index). IndexDeferredCount now at 1 NumNotSubmitted= 0
2010-06-25 10:32:04,356 INFO [LmtpServer-426433] [ip=10.0.32.8;] lmtp - Delivering message: size=2538 bytes, nrcpts=2, sender=ltemple@scoe.org, msgid=<1856209893.1328768.1277487123902.JavaMail.r oot@zimbra.scoe.org>
2010-06-25 10:32:04,357 INFO [LmtpServer-426433] [name=ltemple@scoe.org;mid=2465;ip=10.0.32.8;] mailop - Adding Message: id=7385, Message-ID=<1856209893.1328768.1277487123902.JavaMail.root @zimbra.scoe.org>, parentId=-1, folderId=2, folderName=Inbox.
2010-06-25 10:32:04,378 INFO [LmtpServer-426433] [name=sfrench@scoe.org;mid=845;ip=10.0.32.8;] mailop - Adding Message: id=32081, Message-ID=<1856209893.1328768.1277487123902.JavaMail.root @zimbra.scoe.org>, parentId=-1, folderId=2, folderName=Inbox.
2010-06-25 10:32:04,388 INFO [LmtpServer-426433] [name=sfrench@scoe.org;mid=845;ip=10.0.32.8;] mailbox - outofoffice not sent (until date reached) mid=32081 rcpt='sfrench@scoe.org'
2010-06-25 10:32:04,388 INFO [LmtpServer-426433] [] ProtocolHandler - Handler exiting normally

The recipient of the message, sfrench@scoe.org, has "Send auto-reply message" checked, a message typed into the text box, "Start On" set to 11/9/2009, and "End On" set to 11/13/09.

We use ZAD in our environment. Doing a zimbra mailbox search, the message is in the ZAD archive account for sfrench@scoe.org. sfrench never saw the message in her Web client, which is the only way she accesses her account.

How could the message not be seen since it was actually delivered? Might it be somewhere on the server instead of in her Inbox? I'm now thinking that the outofoffice statement in the log simply indicates that the away message wasn't sent because the date range was expired.

I've attached the source of the ZAD-archived unseen message in hopes that it might provide a clue.

Thanks for your help!

[chauvetp]

If the out-of-office start date has not been reached, or the end date has passed, you will see that message "outofoffice not sent (until date reached)".

The fact that the recipient didn't see the message is something different and probably unrelated to the out-of-office message. When an out of office message is set (and active with regards to date), the recipient will still receive the message, but the sender will receive whatever text the recipient has set.

I would look in /var/log/maillog instead of the mailbox.log files to track down where the message is going.