[QUOTE=phoenix;188792]Just for confirmation, run the following commands on the Zimbra server and post the output here:
cat /etc/resolv.conf
search gmobility.com
nameserver 10.1.1.211
cat /etc/hosts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
10.1.1.211 server.gmobility.com server
dig gmobility.com mx
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
10.1.1.211 server.gmobility.com server
#10.1.1.211
Global Mobility Services - Complete Wireless Network Solutions Company
[root@server ~]# dig gmobility.com mx
; <<>> DiG 9.4.2 <<>> gmobility.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59001
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 2
;; QUESTION SECTION:
;gmobility.com. IN MX
;; ANSWER SECTION:
gmobility.com. 86400 IN MX 10 mail.gmobility.com.
;; AUTHORITY SECTION:
gmobility.com. 86400 IN NS server.gmobility.com.
;; ADDITIONAL SECTION:
mail.gmobility.com. 86400 IN A 10.1.1.211
server.gmobility.com. 86400 IN A 10.1.1.211
;; Query time: 0 msec
;; SERVER: 10.1.1.211#53(10.1.1.211)
;; WHEN: Wed Jun 30 13:18:21 2010
;; MSG SIZE rcvd: 105
dig gmobility.com any
; <<>> DiG 9.4.2 <<>> gmobility.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57323
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 2
;; QUESTION SECTION:
;gmobility.com. IN ANY
;; ANSWER SECTION:
gmobility.com. 86400 IN MX 10 mail.gmobility.com.
gmobility.com. 86400 IN SOA server.gmobility.com. hostmaster.gmobility.com. 64 14400 3600 604800 86400
gmobility.com. 86400 IN NS server.gmobility.com.
gmobility.com. 86400 IN A 10.1.1.211
;; ADDITIONAL SECTION:
mail.gmobility.com. 86400 IN A 10.1.1.211
server.gmobility.com. 86400 IN A 10.1.1.211
;; Query time: 0 msec
;; SERVER: 10.1.1.211#53(10.1.1.211)
;; WHEN: Wed Jun 30 13:19:04 2010
;; MSG SIZE rcvd: 168
Have you done any updates to the operating system or any part of Zimbra?
No. Nothing I changed in server.
What happened on your server when this problem occurred?
I cannot open my email on web browser so i just check it out then i found this problem.
Shutdown Zimbra then check to see if there's any zimbra processes still running and kill them if they are. When you've done that restart Zimbra and post the output from the log files here.
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: antispam: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: antivirus: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: ldap: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: logger: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: mailbox: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: mta: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: snmp: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: spell: Stopped
Jun 30 13:24:04 server zimbramon[23445]: 23445:info: 2010-06-30 13:24:01, STATUS: server.gmobility.com: stats: Stopped
Jun 30 13:24:50 server zimbramon[23856]: 23856:info: Starting services initiated by zmcontrol
Jun 30 13:24:50 server slapd[23927]: @(#) $OpenLDAP: slapd 2.3.43 (Dec 3 2008 10:41:57) $
build@build20.lab.zimbra.com:/home/build/p4/FRANKLIN/ThirdParty/openldap/openld ap-2.3.43.7z/servers/slapd
Jun 30 13:24:51 server slapd[23928]: slapd starting
Jun 30 13:24:57 server zimbramon[23856]: 23856:info: Rewriting configs antispam amavis antivirus amavis webxml mailbox amavis antispam antivirus mta sasl
Jun 30 13:25:06 server zimbramon[23969]: 23969:info: zmmtaconfig: Skipping Configuration for server server.gmobility.com update.
Jun 30 13:25:06 server zimbramon[23969]: 23969:info: zmmtaconfig: gs:server.gmobility.com ERROR: account.NO_SUCH_SERVER (no such server: server.gmobility.com)
Jun 30 13:25:06 server zimbramon[23969]: 23969:info: zmmtaconfig: Key lookup failed.
Jun 30 13:25:06 server zimbramon[23969]: 23969:crit: zmmtaconfig: shutting down
Jun 30 13:25:06 server zimbramon[23856]: 23856:info: Starting logger via zmcontrol
Jun 30 13:25:07 server zimbramon[23856]: 23856:info: Starting mailbox via zmcontrol
Jun 30 13:25:08 server zimbramon[24408]: 24408:info: zmmtaconfig: zmmtaconfig started on server.gmobility.com with loglevel=3 pid=24408
Jun 30 13:25:10 server zmmailboxdmgr[24591]: status requested
Jun 30 13:25:10 server zmmailboxdmgr[24591]: stale pid 14201 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Jun 30 13:25:10 server zmmailboxdmgr[24591]: assuming no other instance is running
Jun 30 13:25:10 server zmmailboxdmgr[24591]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Jun 30 13:25:10 server zmmailboxdmgr[24591]: assuming no other instance is running
Jun 30 13:25:10 server zmmailboxdmgr[24591]: no manager process is running
Jun 30 13:25:10 server zmmailboxdmgr[24598]: start requested
Jun 30 13:25:10 server zmmailboxdmgr[24598]: checking if another instance of manager is already running
Jun 30 13:25:10 server zmmailboxdmgr[24598]: stale pid 14201 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Jun 30 13:25:10 server zmmailboxdmgr[24598]: assuming no other instance is running
Jun 30 13:25:10 server zmmailboxdmgr[24598]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Jun 30 13:25:10 server zmmailboxdmgr[24598]: assuming no other instance is running
Jun 30 13:25:10 server zmmailboxdmgr[24599]: wrote manager pid 24599 to /opt/zimbra/log/zmmailboxd_manager.pid
Jun 30 13:25:10 server zmmailboxdmgr[24600]: wrote java pid 24600 to /opt/zimbra/log/zmmailboxd_java.pid
Jun 30 13:25:10 server zmmailboxdmgr[24599]: manager started mailboxd/JVM with pid 24600
Jun 30 13:25:10 server zimbramon[23856]: 23856:info: Starting antispam via zmcontrol
Jun 30 13:25:11 server amavis[24658]: starting. /opt/zimbra/amavisd/sbin/amavisd at server.gmobility.com amavisd-new-2.5.4 (20080312), Unicode aware, LANG="C"
Jun 30 13:25:11 server amavis[24658]: user=502, EUID: 502 (502); group=, EGID: 502 503 502 5 4 (502 503 502 5 4)
Jun 30 13:25:11 server amavis[24658]: Perl version 5.008008
Jun 30 13:25:11 server amavis[24658]: SpamControl: init_pre_chroot done
Jun 30 13:25:11 server amavis[24679]: Net::Server: Process Backgrounded
Jun 30 13:25:11 server amavis[24679]: Net::Server: 2010/06/30-13:25:11 Amavis (type Net::Server::PreForkSimple) starting! pid(24679)
Jun 30 13:25:11 server amavis[24679]: Net::Server: Binding to UNIX socket file /opt/zimbra/data/amavisd/amavisd.sock using SOCK_STREAM
Jun 30 13:25:11 server amavis[24679]: Net::Server: Binding to TCP port 10024 on host 127.0.0.1
Jun 30 13:25:11 server amavis[24679]: Net::Server: Group Not Defined. Defaulting to EGID '502 503 502 5 4'
Jun 30 13:25:11 server amavis[24679]: Net::Server: User Not Defined. Defaulting to EUID '502'
Jun 30 13:25:11 server amavis[24679]: Module Amavis::Conf 2.094
Jun 30 13:25:11 server amavis[24679]: Module Archive::Zip 1.26
Jun 30 13:25:11 server amavis[24679]: Module Compress::Zlib 1.42
Jun 30 13:25:11 server amavis[24679]: Module Convert::TNEF 0.17
Jun 30 13:25:11 server amavis[24679]: Module Convert::UUlib 1.12
Jun 30 13:25:11 server amavis[24679]: Module DBD::mysql 4.010
Jun 30 13:25:11 server amavis[24679]: Module DBI 1.607
Jun 30 13:25:11 server amavis[24679]: Module DB_File 1.817
Jun 30 13:25:11 server amavis[24679]: Module Digest::MD5 2.36
Jun 30 13:25:11 server amavis[24679]: Module Digest::SHA1 2.11
Jun 30 13:25:11 server amavis[24679]: Module IO::Socket::INET6 2.51
Jun 30 13:25:11 server amavis[24679]: Module MIME::Entity 5.426
Jun 30 13:25:11 server amavis[24679]: Module MIME::Parser 5.426
Jun 30 13:25:11 server amavis[24679]: Module MIME::Tools 5.426
Jun 30 13:25:11 server amavis[24679]: Module Mail::Header 2.04
Jun 30 13:25:11 server amavis[24679]: Module Mail::Internet 2.04
Jun 30 13:25:11 server amavis[24679]: Module Mail::SpamAssassin 3.002005
Jun 30 13:25:11 server amavis[24679]: Module Net:

NS 0.65
Jun 30 13:25:11 server amavis[24679]: Module Net::LDAP 0.39
Jun 30 13:25:11 server amavis[24679]: Module Net::Server 0.97
Jun 30 13:25:11 server amavis[24679]: Module Time::HiRes 1.9719
Jun 30 13:25:11 server amavis[24679]: Module URI 1.37
Jun 30 13:25:11 server amavis[24679]: Module Unix::Syslog 1.1
Jun 30 13:25:11 server amavis[24679]: Amavis:

B code NOT loaded
Jun 30 13:25:11 server amavis[24679]: Amavis::Cache code NOT loaded
Jun 30 13:25:11 server amavis[24679]: SQL base code NOT loaded
Jun 30 13:25:11 server amavis[24679]: SQL::Log code NOT loaded
Jun 30 13:25:11 server amavis[24679]: SQL::Quarantine NOT loaded
Jun 30 13:25:11 server amavis[24679]: Lookup::SQL code NOT loaded
Jun 30 13:25:11 server amavis[24679]: Lookup::LDAP code loaded
Jun 30 13:25:11 server amavis[24679]: AM.PDP-in proto code loaded
Jun 30 13:25:11 server amavis[24679]: SMTP-in proto code loaded
Jun 30 13:25:11 server amavis[24679]: Courier proto code NOT loaded
Jun 30 13:25:11 server amavis[24679]: SMTP-out proto code loaded
Jun 30 13:25:11 server amavis[24679]: Pipe-out proto code NOT loaded
Jun 30 13:25:11 server amavis[24679]: BSMTP-out proto code NOT loaded
Jun 30 13:25:11 server amavis[24679]: Local-out proto code loaded
Jun 30 13:25:11 server amavis[24679]: OS_Fingerprint code NOT loaded
Jun 30 13:25:11 server amavis[24679]: ANTI-VIRUS code loaded
Jun 30 13:25:11 server amavis[24679]: ANTI-SPAM code loaded
Jun 30 13:25:11 server amavis[24679]: ANTI-SPAM-SA code loaded
Jun 30 13:25:11 server amavis[24679]: Unpackers code loaded
Jun 30 13:25:11 server amavis[24679]: Found $file at /usr/bin/file
Jun 30 13:25:11 server amavis[24679]: No $dspam, not using it
Jun 30 13:25:11 server amavis[24679]: No $altermime, not using it
Jun 30 13:25:11 server amavis[24679]: Internal decoder for .mail
Jun 30 13:25:11 server amavis[24679]: Internal decoder for .asc
Jun 30 13:25:11 server amavis[24679]: Internal decoder for .uue
Jun 30 13:25:11 server amavis[24679]: Internal decoder for .hqx
Jun 30 13:25:11 server amavis[24679]: Internal decoder for .ync
Jun 30 13:25:11 server amavis[24679]: No decoder for .F tried: unfreeze, freeze -d, melt, fcat
Jun 30 13:25:11 server amavis[24679]: Found decoder for .Z at /usr/bin/gzip -d
Jun 30 13:25:11 server amavis[24679]: Found decoder for .gz at /usr/bin/gzip -d
Jun 30 13:25:11 server amavis[24679]: Found decoder for .bz2 at /usr/bin/bzip2 -d
Jun 30 13:25:11 server amavis[24679]: No decoder for .lzo tried: lzop -d
Jun 30 13:25:11 server amavis[24679]: Found decoder for .rpm at /usr/bin/rpm2cpio
Jun 30 13:25:11 server amavis[24679]: Found decoder for .cpio at /usr/bin/pax
Jun 30 13:25:11 server amavis[24679]: Found decoder for .tar at /usr/bin/pax
Jun 30 13:25:11 server amavis[24679]: Found decoder for .deb at /usr/bin/ar
Jun 30 13:25:11 server amavis[24679]: Internal decoder for .zip
Jun 30 13:25:11 server amavis[24679]: No decoder for .7z tried: 7zr, 7za, 7z
Jun 30 13:25:11 server amavis[24679]: No decoder for .rar tried: rar, unrar
Jun 30 13:25:11 server amavis[24679]: No decoder for .arj tried: arj, unarj
Jun 30 13:25:11 server amavis[24679]: No decoder for .arc tried: nomarch, arc
Jun 30 13:25:11 server amavis[24679]: No decoder for .zoo tried: zoo, unzoo
Jun 30 13:25:11 server amavis[24679]: No decoder for .lha tried: lha
Jun 30 13:25:11 server amavis[24679]: No decoder for .cab tried: cabextract
Jun 30 13:25:11 server amavis[24679]: No decoder for .tnef tried: tnef
Jun 30 13:25:11 server amavis[24679]: Internal decoder for .tnef
Jun 30 13:25:11 server amavis[24679]: No decoder for .exe tried: rar, unrar; lha; arj, unarj
Jun 30 13:25:11 server amavis[24679]: Using primary internal av scanner code for ClamAV-clamd
Jun 30 13:25:11 server amavis[24679]: SpamControl: initializing Mail::SpamAssassin
Jun 30 13:25:11 server zimbramon[23856]: 23856:info: Starting antivirus via zmcontrol
Jun 30 13:25:13 server clamd[24771]: clamd daemon 0.96 (OS: linux-gnu, ARCH: i386, CPU: i686)
Jun 30 13:25:13 server clamd[24771]: Log file size limited to 20971520 bytes.
Jun 30 13:25:13 server clamd[24771]: Reading databases from /opt/zimbra/data/clamav/db
Jun 30 13:25:13 server clamd[24771]: Not loading PUA signatures.
Jun 30 13:25:13 server zmmailboxdmgr[24599]: manager woke up from wait on mailboxd/JVM with pid 24600
Jun 30 13:25:13 server zmmailboxdmgr[24599]: manager started mailboxd/JVM with pid 24788
Jun 30 13:25:13 server amavis[24679]: SpamControl: init_pre_fork done
Jun 30 13:25:13 server zmmailboxdmgr[24788]: wrote java pid 24788 to /opt/zimbra/log/zmmailboxd_java.pid
Jun 30 13:25:19 server clamd[24771]: Loaded 803272 signatures.
Jun 30 13:25:19 server clamd[24771]: TCP: Bound to port 3310
Jun 30 13:25:19 server clamd[24771]: TCP: Setting connection queue length to 15
Jun 30 13:25:19 server clamd[24878]: Limits: Global size limit set to 512000000 bytes.
Jun 30 13:25:19 server clamd[24878]: Limits: File size limit set to 512000000 bytes.
Jun 30 13:25:19 server clamd[24878]: Limits: Recursion level limit set to 16.
Jun 30 13:25:19 server clamd[24878]: Limits: Files limit set to 10000.
Jun 30 13:25:19 server clamd[24878]: Archive support enabled.
Jun 30 13:25:19 server clamd[24878]: Archive: Blocking encrypted archives.
Jun 30 13:25:19 server clamd[24878]: Algorithmic detection enabled.
Jun 30 13:25:19 server clamd[24878]: Portable Executable support enabled.
Jun 30 13:25:19 server clamd[24878]: ELF support enabled.
Jun 30 13:25:19 server clamd[24878]: Mail files support enabled.
Jun 30 13:25:19 server clamd[24878]: OLE2 support enabled.
Jun 30 13:25:19 server clamd[24878]: PDF support enabled.
Jun 30 13:25:19 server clamd[24878]: HTML support enabled.
Jun 30 13:25:19 server clamd[24878]: Self checking every 600 seconds.
Jun 30 13:25:20 server zmmailboxdmgr[24599]: manager woke up from wait on mailboxd/JVM with pid 24788
Jun 30 13:25:20 server zmmailboxdmgr[24599]: mailboxd/JVM exited twice in 7 seconds (tolerance=60)
Jun 30 13:25:22 server zimbramon[24408]: 24408:info: zmmtaconfig: Skipping Configuration for server server.gmobility.com update.
Jun 30 13:25:22 server zimbramon[24408]: 24408:info: zmmtaconfig: gs:server.gmobility.com ERROR: account.NO_SUCH_SERVER (no such server: server.gmobility.com)
Jun 30 13:25:22 server zimbramon[24408]: 24408:info: zmmtaconfig: Sleeping...Key lookup failed.
Jun 30 13:25:23 server zimbramon[23856]: 23856:info: Starting snmp via zmcontrol
Jun 30 13:25:23 server zimbramon[23856]: 23856:info: Starting spell via zmcontrol
Jun 30 13:25:23 server zimbramon[23856]: 23856:info: Starting mta via zmcontrol
Jun 30 13:25:32 server zimbramon[25017]: 25017:info: zmmtaconfig: Skipping Configuration for server server.gmobility.com update.
Jun 30 13:25:32 server zimbramon[25017]: 25017:info: zmmtaconfig: gs:server.gmobility.com ERROR: account.NO_SUCH_SERVER (no such server: server.gmobility.com)
Jun 30 13:25:32 server zimbramon[25017]: 25017:info: zmmtaconfig: Key lookup failed.
Jun 30 13:25:32 server zimbramon[25017]: 25017:crit: zmmtaconfig: shutting down
Jun 30 13:25:33 server postfix/postfix-script[25476]: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf.in
Jun 30 13:25:33 server postfix/postfix-script[25490]: starting the Postfix mail system
Jun 30 13:25:33 server postfix/master[25491]: daemon started -- version 2.4.7, configuration /opt/zimbra/postfix-2.4.7.5z/conf
Jun 30 13:25:33 server postfix/qmgr[25498]: 363683AB001E: from=<ms0041@att.com>, size=6737, nrcpt=1 (queue active)
Jun 30 13:25:33 server postfix/qmgr[25498]: 67A2F3AB000C: from=<sreevatsava@3coresystems.com>, size=11603, nrcpt=1 (queue active)
Jun 30 13:25:33 server postfix/qmgr[25498]: B179B3AB000B: from=<hp222v@att.com>, size=10944, nrcpt=2 (queue active)
Jun 30 13:25:33 server postfix/lmtp[25502]: connect to server.gmobility.com[10.1.1.211]: Connection refused (port 7025)
Jun 30 13:25:33 server postfix/lmtp[25503]: connect to server.gmobility.com[10.1.1.211]: Connection refused (port 7025)
Jun 30 13:25:33 server postfix/lmtp[25506]: connect to server.gmobility.com[10.1.1.211]: Connection refused (port 7025)
Jun 30 13:25:33 server saslauthd[25497]: detach_tty : master pid is: 25497
Jun 30 13:25:33 server saslauthd[25497]: ipc_init : listening on socket: /opt/zimbra/cyrus-sasl-2.1.22.3z/state/mux
Jun 30 13:25:33 server postfix/lmtp[25502]: 363683AB001E: to=<roohi@gmobility.com>, relay=none, delay=3397, delays=3397/0.04/0/0, dsn=4.4.1, status=deferred (connect to server .gmobility.com[10.1.1.211]: Connection refused)
Jun 30 13:25:33 server zimbramon[23856]: 23856:info: Starting stats via zmcontrol
Jun 30 13:25:33 server postfix/lmtp[25503]: 67A2F3AB000C: to=<roohi@gmobility.com>, relay=none, delay=8991, delays=8991/0.02/0/0, dsn=4.4.1, status=deferred (connect to server .gmobility.com[10.1.1.211]: Connection refused)
Jun 30 13:25:33 server postfix/lmtp[25506]: B179B3AB000B: to=<dipesh@gmobility.com>, relay=none, delay=9037, delays=9037/0.02/0/0, dsn=4.4.1, status=deferred (connect to serve r.gmobility.com[10.1.1.211]: Connection refused)
Jun 30 13:25:33 server postfix/lmtp[25506]: B179B3AB000B: to=<roohi@gmobility.com>, relay=none, delay=9037, delays=9037/0.02/0/0, dsn=4.4.1, status=deferred (connect to server .gmobility.com[10.1.1.211]: Connection refused)
Jun 30 13:25:34 server zimbramon[24408]: 24408:info: zmmtaconfig: Skipping Configuration for server server.gmobility.com update.
Jun 30 13:25:34 server zimbramon[24408]: 24408:info: zmmtaconfig: gs:server.gmobility.com ERROR: account.NO_SUCH_SERVER (no such server: server.gmobility.com)
Jun 30 13:25:34 server zimbramon[24408]: 24408:info: zmmtaconfig: Sleeping...Key lookup failed.
Jun 30 13:25:48 server zimbramon[24408]: 24408:info: zmmtaconfig: Skipping Configuration for server server.gmobility.com update.
Jun 30 13:25:48 server zimbramon[24408]: 24408:info: zmmtaconfig: gs:server.gmobility.com ERROR: account.NO_SUCH_SERVER (no such server: server.gmobility.com)
Jun 30 13:25:48 server zimbramon[24408]: 24408:info: zmmtaconfig: Sleeping...Key lookup failed.