6.07 printing a shared inbox message gets Internal Server error 500

[undertoe]

I have upgraded from 6.05 to 6.07 and my exsisting inbox shares all get

The server has encountered an internal error.

Please try again later.

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ERROR: 500

When i try to print a message


Jetty Log output:

08:41:33.593:btpool0-1338://webmail.maronda.com/zimbra/h/printmessage?id=8c6822b2-2f74-47fc-9ab1-2e6af3e613c9:744 70.90.233.246 GET __utma=2505260.1004939040.1273154187.1273251931.1273676773.3; __utmz=2505260.1273251931.2.2.utmccn=(referral)|utmcsr=otelconsulting.com|utmcct=/portfolio/|utmcmd=referral; ZM_TEST=true; ZM_AUTH_TOKEN=0_8b3d9199e262f6ead4c165e4b4ce746f15ab06ea_69643d33363a37353464316136632d373938332d343863622d626336302d3333333966316138653832323b6578703d31333a313237373338323537303639333b76763d313a303b747970653d363a7a696d6272613b; JSESSIONID=17wh5uckfgc97; Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
08:41:33.638:btpool0-1337://localhost:7071/service/admin/soap/GetDomainInfoRequest 127.0.0.1 POST null; ZCS 6.0.7_GA_2470.RHEL5_64
08:41:33.640:btpool0-1337://localhost:7071/service/admin/soap/GetDomainInfoRequest 200 text/xml; charset=utf-8 527
08:41:33.685:btpool0-1337://localhost/service/soap/GetMsgRequest 127.0.0.1 POST ZM_AUTH_TOKEN=0_8b3d9199e262f6ead4c165e4b4ce746f15ab06ea_69643d33363a37353464316136632d373938332d343863622d626336302d3333333966316138653832323b6578703d31333a313237373338323537303639333b76763d313a303b747970653d363a7a696d6272613b; zclient 6.0.7_GA_2470.RHEL5_64
08:41:33.686:btpool0-1337://localhost/service/soap/GetMsgRequest 500 text/javascript; charset=utf-8 4002
08:41:33.730:btpool0-1337://localhost:7071/service/admin/soap/GetDomainInfoRequest 127.0.0.1 POST null; ZCS 6.0.7_GA_2470.RHEL5_64
08:41:33.731:btpool0-1337://localhost:7071/service/admin/soap/GetDomainInfoRequest 200 text/xml; charset=utf-8 527
08:41:33.734:btpool0-1338://webmail.maronda.com/zimbra/h/printmessage?id=8c6822b2-2f74-47fc-9ab1-2e6af3e613c9:744 500 text/html; charset=utf-8 1353

127.0.0.1 -  -  [22/Jun/2010:12:42:38 +0000] "POST /service/admin/soap/GetDomainInfoRequest HTTP/1.1" 200 527 "-" "ZCS 6.0.7_GA_2470.RHEL5_64"
70.90.233.246 -  -  [22/Jun/2010:12:42:38 +0000] "POST /service/soap/GetMsgRequest HTTP/1.1" 500 4002 "-" "zclient 6.0.7_GA_2470.RHEL5_64"
127.0.0.1 -  -  [22/Jun/2010:12:42:38 +0000] "POST /service/admin/soap/GetDomainInfoRequest HTTP/1.1" 200 527 "-" "ZCS 6.0.7_GA_2470.RHEL5_64"
70.90.233.246 -  -  [22/Jun/2010:12:42:38 +0000] "GET /zimbra/h/printmessage?id=8c6822b2-2f74-47fc-9ab1-2e6af3e613c9:744 HTTP/1.1" 500 1353 "https://webmail.maronda.com/zimbra/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3"
70.90.233.246 -  -  [22/Jun/2010:12:42:38 +0000] "GET /zimbra/css/common,login,zhtml,skin.css?skin=&v=100610221707 HTTP/1.1" 200 7996 "https://webmail.maronda.com/zimbra/h/printmessage?id=8c6822b2-2f74-47fc-9ab1-2e6af3e613c9:744" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3"
70.90.233.246 -  -  [22/Jun/2010:12:42:38 +0000] "GET /zimbra/img/dwt/ImgWarning_32.gif HTTP/1.1" 304 0 "https://webmail.maronda.com/zimbra/h/printmessage?id=8c6822b2-2f74-47fc-9ab1-2e6af3e613c9:744" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3"

Can anyone help. I have also tried to delete and recreate the share under my account.

[phoenix]

Search Bugzilla Main Page - Zimbra for the words 'shared printing'.

[macdevin]

There are two bugs on the same thing.
48149 and 41909

[undertoe]

Thanks, forgot to check there my mistake. I guess i need to upgrade to reslove the issue to 6.071

[macdevin]

6.0.7.1 Does not fix this issue.

[phoenix]

Originally Posted by macdevin

6.0.7.1 Does not fix this issue.

Who said it did? The place to check the status is bugzilla and the Product Portal for the targeted release.

[macdevin]

Originally Posted by phoenix

Who said it did? The place to check the status is bugzilla and the Product Portal for the targeted release.

I was letting "undertoe" know that it did not... He made a statement about needing to upgrade to resolve the issue to 6.071.

[undertoe]

Yeah I meant to type 6.08 for july. This is kind of upsetting knowing that something this important to the zimbra suite slipped past and made it to official release.... very disappointing to say the least.

[mmorse]

Bug 48149 - Problems with printing from shared mboxes & Bug 41909 - Conversations in shared folders cannot be printed > Bug 46552 - NumberFormatException when trying to print a virtual conversation which may have an official 6.0.7.1.P1 patch out late next week.