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Thread: [SOLVED] Can't print mails from shared accounts

  1. #1
    Achim.Theobald is offline Senior Member
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    Default [SOLVED] Can't print mails from shared accounts

    Hello,

    Since upgrade 6.0.6.1 --> 6.0.7 (CentOS5.5 / 64Bit) i have following issue.
    I can print my own mails, but when i changed in an shared account i get a server error 500 when i try printing a mail.

    In the mailbox.log i see in this case many errors.

    Code:
    2010-06-17 08:44:30,086 INFO  [btpool0-14://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
    2010-06-17 08:44:30,107 INFO  [btpool0-14://localhost:8443/service/soap/GetMsgRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;oip=192.168.1.7;ua=zclient/6.0.7_GA_2470.RHEL5_64;] soap - GetMsgRequest
    2010-06-17 08:44:30,108 INFO  [btpool0-14://localhost:8443/service/soap/GetMsgRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;oip=192.168.1.7;ua=zclient/6.0.7_GA_2470.RHEL5_64;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: invalid request: malformed item ID: 44f48528-d9e3-4591-baaf-9d930d98475d
    ExceptionId:btpool0-14://localhost:8443/service/soap/GetMsgRequest:1276757070107:dc7bca4f65292e4b
    Code:service.INVALID_REQUEST
    	at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:255)
    	at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:99)
    	at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:69)
    	at com.zimbra.cs.service.mail.MailDocumentHandler.proxyIfNecessary(MailDocumentHandler.java:74)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:411)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
    	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
    	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:155)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.Server.handle(Server.java:326)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    Caused by: java.lang.NumberFormatException: For input string: "d9e3-4591-baaf-9d930d98475d"
    	at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
    	at java.lang.Integer.parseInt(Integer.java:449)
    	at java.lang.Integer.parseInt(Integer.java:499)
    	at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:92)
    	... 37 more
    2010-06-17 08:44:30,116 WARN  [btpool0-18://post.sc-kempf.lokal:8443/zimbra/h/printmessage?id=44f48528-d9e3-4591-baaf-9d930d98475d:2960] [] log - /zimbra/h/printmessage
    com.zimbra.common.soap.SoapFaultException: invalid request: malformed item ID: 44f48528-d9e3-4591-baaf-9d930d98475d
    ExceptionId:com.zimbra.common.service.ServiceException: invalid request: malformed item ID: 44f48528-d9e3-4591-baaf-9d930d98475d
    ExceptionId:btpool0-14://localhost:8443/service/soap/GetMsgRequest:1276757070107:dc7bca4f65292e4b
    Code:service.INVALID_REQUEST
    	at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:255)
    	at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:99)
    	at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:69)
    	at com.zimbra.cs.service.mail.MailDocumentHandler.proxyIfNecessary(MailDocumentHandler.java:74)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:411)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
    	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
    	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:155)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.Server.handle(Server.java:326)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    Caused by: java.lang.NumberFormatException: For input string: "d9e3-4591-baaf-9d930d98475d"
    	at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
    	at java.lang.Integer.parseInt(Integer.java:449)
    	at java.lang.Integer.parseInt(Integer.java:499)
    	at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:92)
    	... 37 more
    
    Code:service.INVALID_REQUEST
    	at com.zimbra.common.soap.SoapJSProtocol.soapFault(SoapJSProtocol.java:65)
    	at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:303)
    	at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:262)
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:253)
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:162)
    	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:356)
    	at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:526)
    	at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:520)
    	at com.zimbra.cs.zclient.ZMailbox.getMessage(ZMailbox.java:2176)
    	at com.zimbra.cs.taglib.tag.msg.GetMessageTag.doTag(GetMessageTag.java:74)
    	at org.apache.jsp.h.printmessage._jspService(printmessage.java:259)
    	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:109)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:389)
    	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:486)
    	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:380)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:64)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
    	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
    	at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:241)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at com.zimbra.webClient.filters.CharEncodingFilter.doFilter(CharEncodingFilter.java:35)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.Server.handle(Server.java:326)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:924)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:547)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    2010-06-17 08:44:30,133 INFO  [btpool0-14://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
    2010-06-17 08:44:30,450 INFO  [btpool0-18://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.7;ua=ZimbraWebClient - FF3.0 (Win)/6.0.7_GA_2470.RHEL5_64;] soap - NoOpRequest
    2010-06-17 08:44:30,450 INFO  [btpool0-18://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.7;ua=ZimbraWebClient - FF3.0 (Win)/6.0.7_GA_2470.RHEL5_64;] misc - delegated access: doc=NoOp, delegating account=admin@sc-kempf.lokal, authenticated account=achim.theobald@sc-kempf.de, target account=achim.theobald@sc-kempf.de
    2010-06-17 08:44:30,507 INFO  [btpool0-0://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] soap - NoOpRequest
    2010-06-17 08:44:30,507 INFO  [btpool0-0://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] misc - delegated access: doc=NoOp, delegating account=admin@sc-kempf.lokal, authenticated account=achim.theobald@sc-kempf.de, target account=achim.theobald@sc-kempf.de
    2010-06-17 08:44:30,565 INFO  [btpool0-14://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] soap - NoOpRequest
    2010-06-17 08:44:30,566 INFO  [btpool0-14://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] misc - delegated access: doc=NoOp, delegating account=admin@sc-kempf.lokal, authenticated account=achim.theobald@sc-kempf.de, target account=achim.theobald@sc-kempf.de
    2010-06-17 08:44:30,619 INFO  [btpool0-5://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] soap - NoOpRequest
    2010-06-17 08:44:30,619 INFO  [btpool0-5://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] misc - delegated access: doc=NoOp, delegating account=admin@sc-kempf.lokal, authenticated account=achim.theobald@sc-kempf.de, target account=achim.theobald@sc-kempf.de
    2010-06-17 08:44:30,676 INFO  [btpool0-22://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] soap - NoOpRequest
    2010-06-17 08:44:30,677 INFO  [btpool0-22://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] misc - delegated access: doc=NoOp, delegating account=admin@sc-kempf.lokal, authenticated account=achim.theobald@sc-kempf.de, target account=achim.theobald@sc-kempf.de
    2010-06-17 08:44:30,731 INFO  [btpool0-23://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] soap - NoOpRequest
    2010-06-17 08:44:30,731 INFO  [btpool0-23://post.sc-kempf.lokal:8443/service/soap/NoOpRequest] [name=achim.theobald@sc-kempf.de;aname=admin@sc-kempf.lokal;mid=4;ip=192.168.1.100;] misc - delegated access: doc=NoOp, delegating account=admin@sc-kempf.lokal, authenticated account=achim.theobald@sc-kempf.de, target account=achim.theobald@sc-kempf.de
    Any hint?

    Cu

    Achim

  2. #2
    quietas is offline Elite Member
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    Default

    I've seen the same on a few users workstations with IE8 and WinXP SP3, but I have not been able to duplicate on Win7 x64 with Firefox 3.6.3 or IE8.

    One thing to note is this was an upgrade from 6.0.6 to 6.0.7, we did not do the 6.0.6.1 update.
    Last edited by quietas; 06-17-2010 at 12:12 PM.
    Culley
    Mail | Dell 2950III | 2x Quad Core 5420 | 8gb RAM | 6x 146gb SAS RAID 0+1 | Red Hat 5.3 | Zimbra 6.0.10 Network Edition
    Test | VMware ESXi Whitebox | Phenom II Black 3.2ghz | 12gb RAM | 6x 1tb SATA RAID 0+1 | CentOS 5.4 | FOSS, Not in use now

  3. #3
    fschloegl is offline Active Member
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    i've also the bug: Bug 48149 - Problems with printing from shared mboxes

    @ quietas: i've the bug also with win7, but it's possible to print if you've activated the conversation view. only in the mail view it's not possible to print
    Last edited by fschloegl; 06-18-2010 at 01:33 AM.

  4. #4
    FritzBrause is offline Partner (VAR/HSP)
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    I've discovered a workaround:

    Selecting View -> By Conversation instead View - By Message (My personal default) seems to solve the problem.

  5. #5
    quietas is offline Elite Member
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    You'd be correct there, I am using Conversation view.

    I'll verify that as soon as I moved it to Message view I got the server error 500 also. It is weird that it is specifically effecting shared folders also.
    Culley
    Mail | Dell 2950III | 2x Quad Core 5420 | 8gb RAM | 6x 146gb SAS RAID 0+1 | Red Hat 5.3 | Zimbra 6.0.10 Network Edition
    Test | VMware ESXi Whitebox | Phenom II Black 3.2ghz | 12gb RAM | 6x 1tb SATA RAID 0+1 | CentOS 5.4 | FOSS, Not in use now

  6. #6
    quietas is offline Elite Member
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    I did some more testing and on another computer it will error on both Conversation and Message modes. This was on an XP Pro system with IE8.
    Culley
    Mail | Dell 2950III | 2x Quad Core 5420 | 8gb RAM | 6x 146gb SAS RAID 0+1 | Red Hat 5.3 | Zimbra 6.0.10 Network Edition
    Test | VMware ESXi Whitebox | Phenom II Black 3.2ghz | 12gb RAM | 6x 1tb SATA RAID 0+1 | CentOS 5.4 | FOSS, Not in use now

  7. #7
    macdevin is offline Active Member
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    We are having this issue after the 6.0.6.1 --6.0.7 update.
    We are unable to print a single message in both views.
    If your viewing by conversation has only have one message it will print.
    If you have more then one then you can only print the thread but not a single.

    This is something that needs to be fixed ASAP.
    I have an open case, but as normal they don't seem to care.

  8. #8
    gersh is offline Loyal Member
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    We are unable to print messages from a shared email folder regardless of View: Message or Conversation

  9. #9
    FritzBrause is offline Partner (VAR/HSP)
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    As of https://bugzilla.zimbra.com/show_bug.cgi?id=48149 there's a fix for this bug. Since we're running a couple of servers we wrote a patch to apply the changes.

    As root do

    Code:
    tar -xzf patch_bug_48149.tgz
    cd ./patch_bug_48149
    ./apply_patch.sh
    an restart Zimbra.

    Use at your own risk. I just confirmed the patch to be working on Release 6.0.7_GA_2470.RHEL5_20100610200857
    Attached Files Attached Files

  10. #10
    quietas is offline Elite Member
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    I tried your patch and so far, all it works great. Any official word on an official patch?
    Culley
    Mail | Dell 2950III | 2x Quad Core 5420 | 8gb RAM | 6x 146gb SAS RAID 0+1 | Red Hat 5.3 | Zimbra 6.0.10 Network Edition
    Test | VMware ESXi Whitebox | Phenom II Black 3.2ghz | 12gb RAM | 6x 1tb SATA RAID 0+1 | CentOS 5.4 | FOSS, Not in use now

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