[SOLVED] Can't send email with attachments

[mauroreggio]

Hi all,
i've Release 5.0.4_GA_2101.F7_20080321141302 installed and from some days (i do'n't know if is for this reason, but after i upgrade ClamAV), i've a strange problem:
1) i can SUCCESFULL deliver email "without attachments" from client (Outlook or Outlook Express).
2) i can NOT deliver email "with attachments" (110 Kb is sufficient) from client. No errors appears in client (only timeout after some minutes, with retries possibility).

The only that i can say is this:
1) if i check the maillog for a NOT ATTACHMENTS email, i can see this:
Jun 14 12:44:21 xxxx postfix/smtpd[23294]: D3B5980B87E: client=unknown[192.168.20.254], sasl_method=LOGIN, sasl_username=yyyy@zzzz.it
Jun 14 12:50:00 xxxx postfix/qmgr[22112]: D3B5980B87E: from=<yyyy@zzzz.it>, size=214563, nrcpt=1 (queue active)

2) if i check the maillog for an ATTACHMENTS email, i can see this:
Jun 14 12:51:23 xxxx postfix/smtpd[23937]: 5F4A380B8A8: client=unknown[192.168.20.254], sasl_method=LOGIN, sasl_username=yyyy@zzzz.it

only ... the e-mail was not queued.

Anyone have any idea?
Thanks all,
Mauro.

[GWilliams]

Hi Mauro,
Are you able to add attachments via the web console? How did you go about upgrading ClamAV?
Please post your "zmcontrol -v" status.

[mauroreggio]

Hi Williams

I want add something. My problem persist disbling Antivirus and Antispam check in the Zimbra Control Panel and restart Zimbra (zmcontrol stop/start).

[zimbra@xxxx log]$ zmcontrol -v
Release 5.0.4_GA_2101.F7_20080321141302 F7 FOSS edition
[zimbra@xxxx log]$

From the WEB interface all works good, and the maillog show only:
Jun 14 13:17:01 xxxx postfix/qmgr[3485]: 42D6080C0EC: from=<yyyy@zzzz.it>, size=213419, nrcpt=1 (queue active)

naturally there is not the "client connection" message

I upgrade the ClamAV version (from version 0.92 to version 0.95), in according to the WiKi page here:
ClamAV - Updating Version - Zimbra :: Wiki

This for resolve a Malformed Database Error in the 0.92 version (after upgrade this error was resolved).

Thanks.
Mauro.

[GWilliams]

Have you tried following that wiki entry again and upgrading to ClamAV 0.96?

[mauroreggio]

No, but i can try and after say you ... you think that Clam is the issue?

[GWilliams]

Yip, I would think that is where the problem lies...

[mauroreggio]

Williams,
i try, but the problem is the same.

[root@xxxx zimbra]# ls -la | grep clamav
lrwxrwxrwx 1 root root 26 14 giu 18:39 clamav -> /opt/zimbra/clamav-0.96.1/
drwxr-xr-x 10 root root 4096 1 apr 2008 clamav-0.92.1
dr-xr-xr-x 10 root root 4096 6 ott 2009 clamav-0.95.1
-rwxr-xr-x 1 zimbra zimbra 47800320 9 giu 10:52 clamav-0.95.1.tar
drwxr-xr-x 9 zimbra zimbra 4096 14 giu 18:40 clamav-0.96.1
lrwxrwxrwx 1 root root 25 9 giu 10:58 clamav_new -> /opt/zimbra/clamav-0.95.1
lrwxrwxrwx 1 zimbra zimbra 25 1 apr 2008 clamav_old -> /opt/zimbra/clamav-0.92.1
[root@xxxx zimbra]#

No error in maillog and no error in /opt/zimbra/log/clamav.log when i run "zmcontrol start"
But e-mail with attachments not go.
Thanks,
Mauro.

[phoenix]

You need to check the permissions in this directory:

 /opt/zimbra/clamav-0.96.1/

[mauroreggio]

Bill,
ok, i think you mean this:

chown root:root clamav-0.96.1 -R

This because the original directory clamav-0.92.1 is of root owner.

I make it, but the problem is not solved.
And ... why you say this? In the Wiki there is a specific step that says:

chown -R zimbra:zimbra /opt/zimbra/clamav-0.96

Thanks,
Mauro.

[phoenix]

You realise that those instructions are for Zimbra 5.x, don't you? I'd suggest you shutdown zimbra then run the following (as root):

chown -R root:root /opt/zimbra
/opt/zimbra/libexec/zmfixperms

See if that fixes the problem.

Usage information for zmfixperms:

/opt/zimbra/libexec/zmfixperms --help
/opt/zimbra/libexec/zmfixperms [-help] [-extended] [-verbose]
-help     Usage
-verbose  Verbose output
-extended Extended fix, includes store,index,backup directories
          * Using extended option can take a signifcant amount of time.