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Thread: [SOLVED] Can't send email with attachments

  1. #1
    mauroreggio's Avatar
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    Default [SOLVED] Can't send email with attachments

    Hi all,
    i've Release 5.0.4_GA_2101.F7_20080321141302 installed and from some days (i do'n't know if is for this reason, but after i upgrade ClamAV), i've a strange problem:
    1) i can SUCCESFULL deliver email "without attachments" from client (Outlook or Outlook Express).
    2) i can NOT deliver email "with attachments" (110 Kb is sufficient) from client. No errors appears in client (only timeout after some minutes, with retries possibility).

    The only that i can say is this:
    1) if i check the maillog for a NOT ATTACHMENTS email, i can see this:
    Jun 14 12:44:21 xxxx postfix/smtpd[23294]: D3B5980B87E: client=unknown[192.168.20.254], sasl_method=LOGIN, sasl_username=yyyy@zzzz.it
    Jun 14 12:50:00 xxxx postfix/qmgr[22112]: D3B5980B87E: from=<yyyy@zzzz.it>, size=214563, nrcpt=1 (queue active)

    2) if i check the maillog for an ATTACHMENTS email, i can see this:
    Jun 14 12:51:23 xxxx postfix/smtpd[23937]: 5F4A380B8A8: client=unknown[192.168.20.254], sasl_method=LOGIN, sasl_username=yyyy@zzzz.it

    only ... the e-mail was not queued.

    Anyone have any idea?
    Thanks all,
    Mauro.

  2. #2
    GWilliams is offline Senior Member
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    Hi Mauro,
    Are you able to add attachments via the web console? How did you go about upgrading ClamAV?
    Please post your "zmcontrol -v" status.

  3. #3
    mauroreggio's Avatar
    mauroreggio is offline Active Member
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    Hi Williams

    I want add something. My problem persist disbling Antivirus and Antispam check in the Zimbra Control Panel and restart Zimbra (zmcontrol stop/start).

    [zimbra@xxxx log]$ zmcontrol -v
    Release 5.0.4_GA_2101.F7_20080321141302 F7 FOSS edition
    [zimbra@xxxx log]$

    From the WEB interface all works good, and the maillog show only:
    Jun 14 13:17:01 xxxx postfix/qmgr[3485]: 42D6080C0EC: from=<yyyy@zzzz.it>, size=213419, nrcpt=1 (queue active)

    naturally there is not the "client connection" message

    I upgrade the ClamAV version (from version 0.92 to version 0.95), in according to the WiKi page here:
    ClamAV - Updating Version - Zimbra :: Wiki

    This for resolve a Malformed Database Error in the 0.92 version (after upgrade this error was resolved).

    Thanks.
    Mauro.

  4. #4
    GWilliams is offline Senior Member
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    Default

    Have you tried following that wiki entry again and upgrading to ClamAV 0.96?

  5. #5
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    No, but i can try and after say you ... you think that Clam is the issue?

  6. #6
    GWilliams is offline Senior Member
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    Yip, I would think that is where the problem lies...

  7. #7
    mauroreggio's Avatar
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    Williams,
    i try, but the problem is the same.

    [root@xxxx zimbra]# ls -la | grep clamav
    lrwxrwxrwx 1 root root 26 14 giu 18:39 clamav -> /opt/zimbra/clamav-0.96.1/
    drwxr-xr-x 10 root root 4096 1 apr 2008 clamav-0.92.1
    dr-xr-xr-x 10 root root 4096 6 ott 2009 clamav-0.95.1
    -rwxr-xr-x 1 zimbra zimbra 47800320 9 giu 10:52 clamav-0.95.1.tar
    drwxr-xr-x 9 zimbra zimbra 4096 14 giu 18:40 clamav-0.96.1
    lrwxrwxrwx 1 root root 25 9 giu 10:58 clamav_new -> /opt/zimbra/clamav-0.95.1
    lrwxrwxrwx 1 zimbra zimbra 25 1 apr 2008 clamav_old -> /opt/zimbra/clamav-0.92.1
    [root@xxxx zimbra]#

    No error in maillog and no error in /opt/zimbra/log/clamav.log when i run "zmcontrol start"
    But e-mail with attachments not go.
    Thanks,
    Mauro.

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    You need to check the permissions in this directory:
    Code:
     /opt/zimbra/clamav-0.96.1/
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    mauroreggio's Avatar
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    Bill,
    ok, i think you mean this:

    chown root:root clamav-0.96.1 -R

    This because the original directory clamav-0.92.1 is of root owner.

    I make it, but the problem is not solved.
    And ... why you say this? In the Wiki there is a specific step that says:

    chown -R zimbra:zimbra /opt/zimbra/clamav-0.96

    Thanks,
    Mauro.

  10. #10
    phoenix is online now Zimbra Consultant & Moderator
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    You realise that those instructions are for Zimbra 5.x, don't you? I'd suggest you shutdown zimbra then run the following (as root):

    Code:
    chown -R root:root /opt/zimbra
    /opt/zimbra/libexec/zmfixperms
    See if that fixes the problem.

    Usage information for zmfixperms:

    Code:
    /opt/zimbra/libexec/zmfixperms --help
    /opt/zimbra/libexec/zmfixperms [-help] [-extended] [-verbose]
    -help     Usage
    -verbose  Verbose output
    -extended Extended fix, includes store,index,backup directories
              * Using extended option can take a signifcant amount of time.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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