disable email receiving on single account

[leocor]

A user changed company. So I kept his account and enabled an auto-reply asking to change their email reference.

After 3 months people is still sending email to this account.
So I'd like to disable it from receiving emails.
I must keep it alive as some users are accessing some shared folders on it.
I have no clues on doing it.
I just saw that in distribution lists there's a checkbox "can receive emails" but there's not in single accounts.

Thanks

[odeleon]

OR you could set the account status to closed.


From the admin guide:

"Closed. When a mailbox status is closed, the login is disabled, and
messages are bounced. This status is used to soft-delete an account
before deleting the account from the server. A closed account does not
change the account license."

I haven't tried it, but I suppose this wouldn't block other users from accessing the shared folders.

...also, you could just simply rename the account. I believe incoming email will bounce but the shared folders will remain since Zimbra does the internal reference by zimbraID values and not email addresses.

[leocor]

I tried, but if I disable or close or whatever is not active, I can't access shared folders.

So it seems that renaming the account might be a better option.