Restore single account failed from full backup

[fmodola]

I'm testing the backup/restore process, and I've schedule a full backup each Sunday at 1:00 AM, and an incremental from Monday to Friday at 1:00 AM.

When I tried to restore a corrupt mailbox from the administration console (and after with the CLI command "zmrestore -s myserver.mydomain.com -a myaccount@mydomain.com"), I had this error :

2006-08-16 15:58:41,704 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] mailbox - Dropping database mailbox2
2006-08-16 15:58:41,772 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] mailbox - Creating database mailbox2
2006-08-16 15:58:42,499 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] backup - created mailbox 2 for account 2ed7a75f-b775-4443-bc44-ede68fd1c1d9 resulting mailbox id=2
2006-08-16 15:58:42,576 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] backup - loaded 24 blobs during restore
2006-08-16 15:58:42,580 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] backup - Run redo operations since last full backup
2006-08-16 15:58:42,583 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] backup - Run redo operations from archived redo logs starting at sequence 3
2006-08-16 15:58:42,589 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] cache - Initializing folder and tag caches for mailbox 2
2006-08-16 15:58:42,769 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] FileBlobStore - deleting blob 262 in mailbox 2
2006-08-16 15:58:42,772 INFO  [http-7071-Processor49] [ip=192.168.101.74;name=zimbra;] SoapEngine - handler exception
com.zimbra.cs.service.ServiceException: system failure: Error executing redoOp
		at com.zimbra.cs.service.ServiceException.FAILURE(ServiceException.java:131)
		at com.zimbra.cs.redolog.RedoPlayer.playOp(RedoPlayer.java:298)
		at com.zimbra.cs.redolog.RedoPlayer.scanLog(RedoPlayer.java:117)
		at com.zimbra.cs.backup.RestoreAccountSession.playBackRedoOps(RestoreAccountSession.java:236)
		at com.zimbra.cs.backup.RestoreAccountSession.endRestore(RestoreAccountSession.java:218)
		at com.zimbra.cs.backup.FileBackupTarget.restore(FileBackupTarget.java:284)
		at com.zimbra.cs.backup.BackupManager.restore(BackupManager.java:314)
		at com.zimbra.cs.service.backup.Restore.handle(Restore.java:95)
		at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:255)
		at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
		at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
		at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
		at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
		at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:154)
		at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
		at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
		at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
		at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
		at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
		at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
		at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
		at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
		at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
		at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
		at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
		at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
		at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
		at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
		at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
		at java.lang.Thread.run(Thread.java:595)
Caused by: com.zimbra.cs.mailbox.MailServiceException$NoSuchItemException: no such message: 262
		at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH_MSG(MailServiceException.java:146)
		at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem.java:857)
		at com.zimbra.cs.db.DbMailItem.getById(DbMailItem.java:1143)
		at com.zimbra.cs.mailbox.MailItem.getById(MailItem.java:805)
		at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:1767)
		at com.zimbra.cs.mailbox.Mailbox.move(Mailbox.java:3363)
		at com.zimbra.cs.redolog.op.MoveItem.redo(MoveItem.java:110)
		at com.zimbra.cs.redolog.RedoPlayer.playOp(RedoPlayer.java:296)
		... 28 more

What's wrong ???

[fmodola]

I have the following error while doing incremental backup/restore operations, whereas full backup/restore operations run :

 Error occurred: system failure: Error executing redoOp

Indead, I have full and incremental sessions, but it seems that I can't use incremental sessions.

Is this a bug ?
What to do ???

[phoenix]

You're probably better off contacting Zimbra support directly for problems with NE. Which release of Zimbra & operating system is this? Are there any other errors in the log around the message you posted?

[edit] I meant to also ask if this has only just started happening? If it has, what, if anything, has changed on your system?

[fmodola]

ok I'm going to contact them immediately ...
thanks

[padraig]

Error code: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Details:soap:Receiver

i also get this on a test user (4.51ne) when i select restore including incrementals
if i restore without incremental is ok. will raise a bugzilla