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  #1 (permalink)  
Old 06-01-2010, 03:57 PM
Member
  
Posts: 11
Default [SOLVED] Users can not deny (DECLINE) invitations to meetings
Initial installation: ZCS 6.0.6
Update: ZCS 6.0.6.1
Problem: Users can not deny (DECLINE) invitations to meetings.

When user selects "Decline." A dialog box appears with the following information:

Code:
method:	SendInviteReplyRequest
msg:	system failure: java.lang.NullPointerException
code:	service.FAILURE
detail:	soap:Receiver
trace:	btpool0-0://webmail.domain.com/service/soap/SendInviteReplyRequest:1275431165004:32e751698f076573
request:	

Body: {
  SendInviteReplyRequest: {
    _jsns: "urn:zimbraMail",
    compNum: 0,
    id: "3464",
    m: {
      e: [
        0: {
          a: "user.bleh@domain.com",
          t: "t"
         }
       ],
      mp: [
        0: {
          ct: "multipart/alternative",
          mp: [
            0: {
              content: {
                _content: "Subject: TESTE 
Organizer: user.bleh@domain.com 

Time: Thursday, June 3, 2010, 4:00:00 PM - 5:00:00 PM GMT -03:00 Brasilia
 
Invitees: "James Conta de" <james.blah@domain.com> 

*~*~*~*~*~*~*~*~*~*


No, I won't attend.

"
               },
              ct: "text/plain"
             },
            1: {
              content: {
                _content: "<p>
<table border='0'>
<tr><th align=left>Subject:</th><td>TESTE </td></tr>
<tr><th align=left>Organizer:</th><td>user.bleh@domain.com </td></tr>
</table>
<p>
<table border='0'>
<tr><th align=left>Time:</th><td>Thursday, June 3, 2010, 4:00:00 PM - 5:00:00 PM GMT -03:00 Brasilia
 </td></tr></table>
<p>
<table border='0'>
<tr><th align=left>Invitees:</th><td>"James Conta de" <james.blah@domain.com> </td></tr></table>
<div>*~*~*~*~*~*~*~*~*~*</div><br><p>No, I won't attend.

</p>"
               },
              ct: "text/html"
             }
           ]
         }
       ],
      rt: "r",
      su: {
        _content: "Decline: TESTE"
       }
     },
    updateOrganizer: "TRUE",
    verb: "DECLINE"
   }
 },
Header: {
  context: {
    _jsns: "urn:zimbra",
    account: {
      _content: "james.blah@domain.com",
      by: "name"
     },
    authToken: "(removed)",
    session: {
      _content: 161,
      id: 161
     },
    userAgent: {
      name: "ZimbraWebClient - FF3.0 (Win)",
      version: "6.0.6_GA_2324.UBUNTU8_64"
     }
   }
 }
and mailbox.log

Code:
2010-06-01 19:43:59,995 WARN  [btpool0-0://webmail.domain.com/service/soap/SendInviteReplyRequest] [name=james.blah@domain.com;mid=16;ip=xxx.xxx.xxx.xxx;ua=ZimbraWebClient - FF3.0 (Win)/6.0.6_GA_2324.UBUNTU8_64;] SoapEngine - handler exception
java.lang.NullPointerException
        at com.zimbra.cs.service.mail.SendInviteReply.handle(SendInviteReply.java:240)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:419)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:157)
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:182)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        at org.mortbay.jetty.Server.handle(Server.java:326)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
I already restarted. But not reinstalled because it is already in production.

Any help is welcome.
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  #2 (permalink)  
Old 06-18-2010, 07:06 AM
Member
  
Posts: 10
Default
I'm getting the same error on *one* user's mailbox.

We had an issue last week where it appeared IMAP stopped working, since the web front end and smtp were working, but folders weren't being updated. Upon zmcontrol stop, mysql failed to stop and showed in ps aux. I tried zmcontrol stop again and received no errors. ps aux showed no mysql process any more. zmcontrol start brought everything online again successfully.

I don't know if the two issues are related.

Code:
A network service error has occurred.
method:	SendInviteReplyRequest
msg:	system failure: java.lang.NullPointerException
code:	service.FAILURE
detail:	soap:Receiver
trace:	btpool0-2668://mail1.domain.com/service/soap/SendInviteReplyRequest:1276873105611:7f89193551aafb1e
request:	

Body: {
  SendInviteReplyRequest: {
    _jsns: "urn:zimbraMail",
    compNum: 0,
    id: "78622",
    m: {
      e: [
        0: {
          a: "xxxx",
          t: "t"
         }
       ],
      mp: [
        0: {
          ct: "multipart/alternative",
          mp: [
            0: {
              content: {
                _content: "Subject:   
Organizer: xxxx

Time: xxxx
 
Invitees: xxxx

*~*~*~*~*~*~*~*~*~*


Yes, I will attend.

"
               },
              ct: "text/plain"
             },
            1: {
              content: {
                _content: "<p>
<table border='0'>
<tr><th align=left>Subject:</th><td>xxxx</td></tr>
<tr><th align=left>Organizer:</th><td>xxxx</td></tr>
</table>
<p>
<table border='0'>
<tr><th align=left>Time:</th><td>xxxx
 </td></tr></table>
<p>
<table border='0'>
<tr><th align=left>Invitees:</th><td>xxxx</td></tr></table>
<div>*~*~*~*~*~*~*~*~*~*</div><br><p>Yes, I will attend.

</p>"
               },
              ct: "text/html"
             }
           ]
         }
       ],
      rt: "r",
      su: {
        _content: "Accept: xxxx"
       }
     },
    updateOrganizer: "TRUE",
    verb: "ACCEPT"
   }
 },
Header: {
  context: {
    _jsns: "urn:zimbra",
    account: {
      _content: "xxxx",
      by: "name"
     },
    authToken: "(removed)",
    notify: {
      seq: 2
     },
    session: {
      _content: 115085,
      id: 115085
     },
    userAgent: {
      name: "ZimbraWebClient - FF3.0 (Win)",
      version: "6.0.4_GA_2038.UBUNTU8_64"
     }
   }
 }
Last edited by dcampbell; 06-18-2010 at 08:02 AM.. Reason: avoid double post
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  #3 (permalink)  
Old 06-18-2010, 09:05 PM
Member
  
Posts: 11
Default
Solved by update to 6.0.7.
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  #4 (permalink)  
Old 06-18-2010, 09:34 PM
Member
  
Posts: 10
Default
I also heard that rebooting fixes the problem. Think I'll try that as a possible fix until I get a free weekend or holiday when no one is using the server
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  #5 (permalink)  
Old 06-25-2010, 08:07 AM
Member
  
Posts: 10
Default
Quote:
Originally Posted by rafaelcar View Post
Solved by update to 6.0.7.
I can't take the server down to update until the next multi-day holiday weekend. Our update cycle is once a year, sadly.

In the mean time, rebooting solved the problem, although we had 'create-a-new-account-and-copy-over-everything' as a viable secondary solution.
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