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Thread: Can't send or receive mail

  1. #1
    wilenri is offline New Member
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    Exclamation Can't send or receive mail

    Hi There.

    I know this thread is closed but I have the almost the same problem here. I'm still new to Zimbra so please be patient with me. I'll send all info as in previous post.

    My problem is that no mail can be sent or received by my clients. Here follows all needed logs:

    root@zimbra:/var/log# cat /etc/hosts
    127.0.0.1 localhost
    196.22.141.39 zimbra.mastercare.co.za.mastercare.co.za zimbra.mastercare.co.za

    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts

    root@zimbra:/var/log# cat /etc/resolv.conf
    search mastercare.co.za
    nameserver 196.22.141.38


    root@zimbra:/var/log# dig icons.at mx

    ; <<>> DiG 9.4.2-P2 <<>> icons.at mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 36197
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;icons.at. IN MX

    ;; ANSWER SECTION:
    icons.at. 7200 IN MX 10 mail.icons.at.

    ;; AUTHORITY SECTION:
    icons.at. 7200 IN NS ns.second-ns.com.
    icons.at. 7200 IN NS ns1.your-server.de.
    icons.at. 7200 IN NS ns3.second-ns.de.

    ;; ADDITIONAL SECTION:
    mail.icons.at. 7200 IN A 78.46.20.10
    ns.second-ns.com. 2457 IN A 213.239.204.242
    ns3.second-ns.de. 13072 IN A 193.47.99.4

    ;; Query time: 514 msec
    ;; SERVER: 196.22.141.38#53(196.22.141.38)
    ;; WHEN: Thu May 27 08:19:13 2010
    ;; MSG SIZE rcvd: 185


    root@zimbra:/var/log# dig icons.at any

    ; <<>> DiG 9.4.2-P2 <<>> icons.at any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16619
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 3, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;icons.at. IN ANY

    ;; ANSWER SECTION:
    icons.at. 7149 IN MX 10 mail.icons.at.
    icons.at. 7149 IN NS ns3.second-ns.de.
    icons.at. 7149 IN NS ns.second-ns.com.
    icons.at. 7149 IN NS ns1.your-server.de.

    ;; AUTHORITY SECTION:
    icons.at. 7149 IN NS ns1.your-server.de.
    icons.at. 7149 IN NS ns3.second-ns.de.
    icons.at. 7149 IN NS ns.second-ns.com.

    ;; ADDITIONAL SECTION:
    mail.icons.at. 7149 IN A 78.46.20.10
    ns.second-ns.com. 2406 IN A 213.239.204.242
    ns3.second-ns.de. 13021 IN A 193.47.99.4

    ;; Query time: 0 msec
    ;; SERVER: 196.22.141.38#53(196.22.141.38)
    ;; WHEN: Thu May 27 08:20:04 2010
    ;; MSG SIZE rcvd: 227


    root@zimbra:/var/log# host `hostname`
    zimbra.mastercare.co.za has address 196.22.141.39



    zimbra@zimbra:~$ zmcontrol -v


    Release 5.0.16_GA_2921.UBUNTU8 UBUNTU8 FOSS edition


    root@zimbra:/var/log# netstat -luntp | grep 25
    tcp 0 0 127.0.0.1:10025 0.0.0.0:* LISTEN 1723/master
    tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 1723/master
    tcp6 0 0 :::7025 :::* LISTEN 364/java


    zimbra@zimbra:~$ dpkg -l | grep postfix



    while zcs stopped:
    zimbra@zimbra:~$ ps aux | grep zimbra
    zimbra 469 0.0 0.0 2964 784 ? Ss 07:43 0:00 /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf -d --checks=12
    zimbra 1854 0.0 0.0 3684 1240 pts/1 S 08:24 0:00 su - zimbra
    zimbra 1855 0.0 0.0 4648 2024 pts/1 R 08:24 0:00 -su
    zimbra 3376 0.0 0.0 2364 920 pts/1 R+ 08:27 0:00 ps aux
    zimbra 3377 0.0 0.0 1788 572 pts/1 S+ 08:27 0:00 grep zimbra
    zimbra 26146 0.0 0.0 3684 1240 pts/0 S 07:37 0:00 su - zimbra
    zimbra 26147 0.0 0.0 4656 2068 pts/0 S+ 07:37 0:00 -su


    zimbra@zimbra:~$ ps -u zimbra
    PID TTY TIME CMD
    469 ? 00:00:00 freshclam
    1854 pts/1 00:00:00 su
    1855 pts/1 00:00:00 bash
    3378 pts/1 00:00:00 ps
    26146 pts/0 00:00:00 su
    26147 pts/0 00:00:00 bash


    root@zimbra:/var/log# netstat -luntp
    Active Internet connections (only servers)
    Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
    tcp6 0 0 :::22 :::* LISTEN 4626/sshd
    udp 111568 0 0.0.0.0:514 0.0.0.0:* 4583/syslogd
    udp 0 0 196.22.141.39:123 0.0.0.0:* 4060/ntpd
    udp 0 0 127.0.0.1:123 0.0.0.0:* 4060/ntpd
    udp 0 0 0.0.0.0:123 0.0.0.0:* 4060/ntpd
    udp6 0 0 fe80::21a:4dff:fe57:123 :::* 4060/ntpd
    udp6 0 0 ::1:123 :::* 4060/ntpd
    udp6 0 0 :::123 :::* 4060/ntpd


    This is what happens when i start Zimbra:

    zimbra@zimbra:~$ zmcontrol start
    Host zimbra.mastercare.co.za
    Starting ldap...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...FAILED
    Starting zmmtaconfig...zmmtaconfig is already running.
    Starting amavisd...amavisd is already running.
    Starting clamd...failed.


    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.
    Starting stats...Done.


    zimbra@zimbra:~$ zmcontrol status
    Host zimbra.mastercare.co.za
    antispam Running
    antivirus Stopped
    zmclamdctl is not running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running


    zimbra@zimbra:~$ postfix check
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/main.cf
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf.in


    Here is the last bit of my /var/log/zimbra.log

    May 27 08:33:50 zimbra postfix/smtp[8885]: 011EC741564: to=<shirley@mastercare.co.za>, orig_to=<branch@mastercare.co.za>, relay=127.0.0.1[127.0.0.1]:10024, conn_use=14, delay=73006, delays=72876/122/0/7.1, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=07424-02-14, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511. (in reply to end of DATA command))
    May 27 08:33:50 zimbra amavis[7424]: (07424-02-15) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20100527T083350-07424: <zimbra@zimbra.mastercare.co.za> -> <admin@mastercare.co.za>,<martinh@mastercare.co.za > SIZE=492 Received: from zimbra.mastercare.co.za ([127.0.0.1]) by localhost (zimbra.mastercare.co.za [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Thu, 27 May 2010 08:33:50 +0200 (SAST)
    May 27 08:33:50 zimbra amavis[7424]: (07424-02-15) Checking: 5tRqQvKWkN+8 <zimbra@zimbra.mastercare.co.za> -> <admin@mastercare.co.za>,<martinh@mastercare.co.za >
    May 27 08:33:50 zimbra amavis[7424]: (07424-02-15) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!)run_av (ClamAV-clamd, built-in i/f): Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310.
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!!)ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511.
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!!)WARN: all primary virus scanners failed, considering backups
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511.
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!)PRESERVING EVIDENCE in /opt/zimbra/data/amavisd/tmp/amavis-20100527T083343-07416
    May 27 08:33:50 zimbra postfix/smtp[8886]: 0FFE07415D4: to=<geneval@sparescare.co.za>, relay=127.0.0.1[127.0.0.1]:10024, conn_use=14, delay=72268, delays=72138/123/0/7.1, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=07416-03-14, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511. (in reply to end of DATA command))
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-15) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20100527T083350-07416: <Chantal.Jacobs@standardbank.co.za> -> <ronsleyr@mastercare.co.za> SIZE=351103 Received: from zimbra.mastercare.co.za ([127.0.0.1]) by localhost (zimbra.mastercare.co.za [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <ronsleyr@mastercare.co.za>; Thu, 27 May 2010 08:33:50 +0200 (SAST)
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-15) Checking: eKzQiWrsjrFP [196.8.126.9] <Chantal.Jacobs@standardbank.co.za> -> <ronsleyr@mastercare.co.za>
    May 27 08:33:51 zimbra amavis[7416]: (07416-03-15) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    May 27 08:33:51 zimbra amavis[7417]: (07417-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7420]: (07420-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7423]: (07423-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7419]: (07419-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7425]: (07425-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7422]: (07422-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7418]: (07418-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7421]: (07421-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7424]: (07424-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:52 zimbra amavis[7416]: (07416-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:52 zimbra postfix/cleanup[9248]: 666B674420D: message-id=<EAD9CC19E1DB4777A08A6777367B17BA@teljoy.co.za>
    May 27 08:33:52 zimbra postfix/qmgr[8368]: 666B674420D: from=<rmunsami@teljoy.co.za>, size=3250, nrcpt=5 (queue active)
    May 27 08:33:53 zimbra postfix/smtpd[10095]: disconnect from mail.teljoy.co.za[196.25.47.130]

  2. #2
    godmod is offline Intermediate Member
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    Default

    did you just copy and paste the whole commands from my postings? you should change the hostname (icons.at) to YOUR hostname / fqdn.

    also in your hosts file:
    196.22.141.39 zimbra.mastercare.co.za.mastercare.co.za zimbra.mastercare.co.za

    is there a space missing, or did you name the machine 'zimbra.mastercare.co.za.mastercare.co.za'?

  3. #3
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by wilenri View Post
    Hi There.

    I know this thread is closed but I have the almost the same problem here. I'm still new to Zimbra so please be patient with me.
    Having 'almost the same problem' doesn't mean you should add it to a Solved thread, that thread also had the part of the answer to your problem.

    Quote Originally Posted by wilenri View Post
    I'll send all info as in previous post.

    My problem is that no mail can be sent or received by my clients. Here follows all needed logs:

    root@zimbra:/var/log# cat /etc/hosts
    127.0.0.1 localhost
    196.22.141.39 zimbra.mastercare.co.za.mastercare.co.za zimbra.mastercare.co.za

    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts

    root@zimbra:/var/log# cat /etc/resolv.conf
    search mastercare.co.za
    nameserver 196.22.141.38


    root@zimbra:/var/log# dig icons.at mx

    ; <<>> DiG 9.4.2-P2 <<>> icons.at mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 36197
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;icons.at. IN MX

    ;; ANSWER SECTION:
    icons.at. 7200 IN MX 10 mail.icons.at.

    ;; AUTHORITY SECTION:
    icons.at. 7200 IN NS ns.second-ns.com.
    icons.at. 7200 IN NS ns1.your-server.de.
    icons.at. 7200 IN NS ns3.second-ns.de.

    ;; ADDITIONAL SECTION:
    mail.icons.at. 7200 IN A 78.46.20.10
    ns.second-ns.com. 2457 IN A 213.239.204.242
    ns3.second-ns.de. 13072 IN A 193.47.99.4

    ;; Query time: 514 msec
    ;; SERVER: 196.22.141.38#53(196.22.141.38)
    ;; WHEN: Thu May 27 08:19:13 2010
    ;; MSG SIZE rcvd: 185


    root@zimbra:/var/log# dig icons.at any

    ; <<>> DiG 9.4.2-P2 <<>> icons.at any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16619
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 3, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;icons.at. IN ANY

    ;; ANSWER SECTION:
    icons.at. 7149 IN MX 10 mail.icons.at.
    icons.at. 7149 IN NS ns3.second-ns.de.
    icons.at. 7149 IN NS ns.second-ns.com.
    icons.at. 7149 IN NS ns1.your-server.de.

    ;; AUTHORITY SECTION:
    icons.at. 7149 IN NS ns1.your-server.de.
    icons.at. 7149 IN NS ns3.second-ns.de.
    icons.at. 7149 IN NS ns.second-ns.com.

    ;; ADDITIONAL SECTION:
    mail.icons.at. 7149 IN A 78.46.20.10
    ns.second-ns.com. 2406 IN A 213.239.204.242
    ns3.second-ns.de. 13021 IN A 193.47.99.4

    ;; Query time: 0 msec
    ;; SERVER: 196.22.141.38#53(196.22.141.38)
    ;; WHEN: Thu May 27 08:20:04 2010
    ;; MSG SIZE rcvd: 227


    root@zimbra:/var/log# host `hostname`
    zimbra.mastercare.co.za has address 196.22.141.39



    zimbra@zimbra:~$ zmcontrol -v


    Release 5.0.16_GA_2921.UBUNTU8 UBUNTU8 FOSS edition


    root@zimbra:/var/log# netstat -luntp | grep 25
    tcp 0 0 127.0.0.1:10025 0.0.0.0:* LISTEN 1723/master
    tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 1723/master
    tcp6 0 0 :::7025 :::* LISTEN 364/java


    zimbra@zimbra:~$ dpkg -l | grep postfix



    while zcs stopped:
    zimbra@zimbra:~$ ps aux | grep zimbra
    zimbra 469 0.0 0.0 2964 784 ? Ss 07:43 0:00 /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf -d --checks=12
    zimbra 1854 0.0 0.0 3684 1240 pts/1 S 08:24 0:00 su - zimbra
    zimbra 1855 0.0 0.0 4648 2024 pts/1 R 08:24 0:00 -su
    zimbra 3376 0.0 0.0 2364 920 pts/1 R+ 08:27 0:00 ps aux
    zimbra 3377 0.0 0.0 1788 572 pts/1 S+ 08:27 0:00 grep zimbra
    zimbra 26146 0.0 0.0 3684 1240 pts/0 S 07:37 0:00 su - zimbra
    zimbra 26147 0.0 0.0 4656 2068 pts/0 S+ 07:37 0:00 -su


    zimbra@zimbra:~$ ps -u zimbra
    PID TTY TIME CMD
    469 ? 00:00:00 freshclam
    1854 pts/1 00:00:00 su
    1855 pts/1 00:00:00 bash
    3378 pts/1 00:00:00 ps
    26146 pts/0 00:00:00 su
    26147 pts/0 00:00:00 bash


    root@zimbra:/var/log# netstat -luntp
    Active Internet connections (only servers)
    Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
    tcp6 0 0 :::22 :::* LISTEN 4626/sshd
    udp 111568 0 0.0.0.0:514 0.0.0.0:* 4583/syslogd
    udp 0 0 196.22.141.39:123 0.0.0.0:* 4060/ntpd
    udp 0 0 127.0.0.1:123 0.0.0.0:* 4060/ntpd
    udp 0 0 0.0.0.0:123 0.0.0.0:* 4060/ntpd
    udp6 0 0 fe80::21a:4dff:fe57:123 :::* 4060/ntpd
    udp6 0 0 ::1:123 :::* 4060/ntpd
    udp6 0 0 :::123 :::* 4060/ntpd


    This is what happens when i start Zimbra:

    zimbra@zimbra:~$ zmcontrol start
    Host zimbra.mastercare.co.za
    Starting ldap...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...FAILED
    Starting zmmtaconfig...zmmtaconfig is already running.
    Starting amavisd...amavisd is already running.
    Starting clamd...failed.


    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.
    Starting stats...Done.


    zimbra@zimbra:~$ zmcontrol status
    Host zimbra.mastercare.co.za
    antispam Running
    antivirus Stopped
    zmclamdctl is not running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running


    zimbra@zimbra:~$ postfix check
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/main.cf
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf.in


    Here is the last bit of my /var/log/zimbra.log

    May 27 08:33:50 zimbra postfix/smtp[8885]: 011EC741564: to=<shirley@mastercare.co.za>, orig_to=<branch@mastercare.co.za>, relay=127.0.0.1[127.0.0.1]:10024, conn_use=14, delay=73006, delays=72876/122/0/7.1, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=07424-02-14, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511. (in reply to end of DATA command))
    May 27 08:33:50 zimbra amavis[7424]: (07424-02-15) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20100527T083350-07424: <zimbra@zimbra.mastercare.co.za> -> <admin@mastercare.co.za>,<martinh@mastercare.co.za > SIZE=492 Received: from zimbra.mastercare.co.za ([127.0.0.1]) by localhost (zimbra.mastercare.co.za [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Thu, 27 May 2010 08:33:50 +0200 (SAST)
    May 27 08:33:50 zimbra amavis[7424]: (07424-02-15) Checking: 5tRqQvKWkN+8 <zimbra@zimbra.mastercare.co.za> -> <admin@mastercare.co.za>,<martinh@mastercare.co.za >
    May 27 08:33:50 zimbra amavis[7424]: (07424-02-15) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!)run_av (ClamAV-clamd, built-in i/f): Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310.
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!!)ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511.
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!!)WARN: all primary virus scanners failed, considering backups
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511.
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-14) (!)PRESERVING EVIDENCE in /opt/zimbra/data/amavisd/tmp/amavis-20100527T083343-07416
    May 27 08:33:50 zimbra postfix/smtp[8886]: 0FFE07415D4: to=<geneval@sparescare.co.za>, relay=127.0.0.1[127.0.0.1]:10024, conn_use=14, delay=72268, delays=72138/123/0/7.1, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=07416-03-14, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x8179ee4) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 74) line 310. at (eval 74) line 511. (in reply to end of DATA command))
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-15) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20100527T083350-07416: <Chantal.Jacobs@standardbank.co.za> -> <ronsleyr@mastercare.co.za> SIZE=351103 Received: from zimbra.mastercare.co.za ([127.0.0.1]) by localhost (zimbra.mastercare.co.za [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <ronsleyr@mastercare.co.za>; Thu, 27 May 2010 08:33:50 +0200 (SAST)
    May 27 08:33:50 zimbra amavis[7416]: (07416-03-15) Checking: eKzQiWrsjrFP [196.8.126.9] <Chantal.Jacobs@standardbank.co.za> -> <ronsleyr@mastercare.co.za>
    May 27 08:33:51 zimbra amavis[7416]: (07416-03-15) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    May 27 08:33:51 zimbra amavis[7417]: (07417-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7420]: (07420-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7423]: (07423-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7419]: (07419-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7425]: (07425-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7422]: (07422-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7418]: (07418-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7421]: (07421-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:51 zimbra amavis[7424]: (07424-02-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:52 zimbra amavis[7416]: (07416-03-15) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    May 27 08:33:52 zimbra postfix/cleanup[9248]: 666B674420D: message-id=<EAD9CC19E1DB4777A08A6777367B17BA@teljoy.co.za>
    May 27 08:33:52 zimbra postfix/qmgr[8368]: 666B674420D: from=<rmunsami@teljoy.co.za>, size=3250, nrcpt=5 (queue active)
    May 27 08:33:53 zimbra postfix/smtpd[10095]: disconnect from mail.teljoy.co.za[196.25.47.130]
    That information shows that you have an invalid /etc/hosts file, check the Quick Start Installation Guide for the correct format (or search the forums, the answer is all over them). You also have invalid DNS A & MX records, if you're behind a NAT router on a private IP address you'll need a Split DNS set-up, details are also in the forums on this problem and how to verify if your DNS is correct. If it's on a public IP then your NDS records aren't pointing to the correct IP. Fix those issues and your server will work correctly.
    Last edited by phoenix; 05-27-2010 at 12:00 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    wilenri is offline New Member
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    Im Sorry godmod. Yep i cp'd from your prev thread. My mistake. I'm not thinking straight. Battled to 2 in morning to figure out.

    here's the correct.

    zimbra@zimbra:/var/log$ dig mastercare.co.za mx

    ; <<>> DiG 9.4.2-P2 <<>> mastercare.co.za mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10827
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;mastercare.co.za. IN MX

    ;; ANSWER SECTION:
    mastercare.co.za. 86400 IN MX 5 mail.mastercare.co.za.

    ;; AUTHORITY SECTION:
    mastercare.co.za. 86400 IN NS dns2.mastercare.co.za.
    mastercare.co.za. 86400 IN NS dns1.mastercare.co.za.

    ;; ADDITIONAL SECTION:
    mail.mastercare.co.za. 86400 IN A 196.22.141.39
    dns1.mastercare.co.za. 86400 IN A 196.22.141.37
    dns2.mastercare.co.za. 86400 IN A 196.22.141.38

    ;; Query time: 2 msec
    ;; SERVER: 196.22.141.38#53(196.22.141.38)
    ;; WHEN: Thu May 27 09:11:58 2010
    ;; MSG SIZE rcvd: 141



    zimbra@zimbra:/var/log$ dig mastercare.co.za any

    ; <<>> DiG 9.4.2-P2 <<>> mastercare.co.za any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 44151
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;mastercare.co.za. IN ANY

    ;; ANSWER SECTION:
    mastercare.co.za. 86400 IN SOA Website Design | Website Development | South Africa | Manage your own Website | Cheap and Affordable Websites | Interactive websites | Internet Business Opportunity | Website Builder Software | Pretoria | Johannesburg. mvn.mastercare.co.za. 2010031601 10800 1800 14000000 86400
    mastercare.co.za. 86400 IN NS dns2.mastercare.co.za.
    mastercare.co.za. 86400 IN NS dns1.mastercare.co.za.
    mastercare.co.za. 86400 IN MX 5 mail.mastercare.co.za.

    ;; ADDITIONAL SECTION:
    dns1.mastercare.co.za. 86400 IN A 196.22.141.37
    dns2.mastercare.co.za. 86400 IN A 196.22.141.38
    mail.mastercare.co.za. 86400 IN A 196.22.141.39

    ;; Query time: 0 msec
    ;; SERVER: 196.22.141.38#53(196.22.141.38)
    ;; WHEN: Thu May 27 09:14:16 2010
    ;; MSG SIZE rcvd: 185



    Please accept my apology.

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Your hosts file is still incorrect as I mentioned earlier, that needs fixing.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    wilenri is offline New Member
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    Hi Phoenix

    I rectified this. Still not working.

    oot@zimbra:/etc# cat hosts
    127.0.0.1 localhost
    196.22.141.39 zimbra.mastercare.co.za zimbra.mastercare.co.za
    #196.22.141.39 zimbra.mastercare.co.za.mastercare.co.za zimbra.mastercare.co.za

    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts

  7. #7
    wilenri is offline New Member
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    I'm still stuck. What else can i do??

  8. #8
    veronica is offline Outstanding Member
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    What does /opt/zimbra/log/freshclam.log and /opt/zimbra/log/clamd.log say ? Seems u have issue in clamd database as per logs.

  9. #9
    veronica is offline Outstanding Member
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    I see you are running on 5.0.16 version. ClamAV is already End of Life for that version. You need to upgrade ClamAV.

  10. #10
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by wilenri View Post
    Hi Phoenix

    I rectified this. Still not working.
    You didn't 'rectify' it, that's not the format in the documentation or the many threads in the forums.

    The following lines:

    Code:
    cat hosts
    127.0.0.1	localhost
    196.22.141.39	zimbra.mastercare.co.za				zimbra.mastercare.co.za
    should look like this:

    Code:
    127.0.0.1	localhost.localdomain localhost
    196.22.141.39	zimbra.mastercare.co.za zimbra
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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