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Thread: [SOLVED] Zimbra & Antivirus Stopped

  1. #1
    GiuSe19 is offline Junior Member
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    Default [SOLVED] Zimbra & Antivirus Stopped

    Dear ppl,
    first... sorry for my english it isn't perfect
    i try to explain my problem..
    My antivirus in zimbra don't want to start i have this logs

    ~$ zmcontrol status
    Host hostname
    Antivirus Stopped
    antispam Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

    ~$ zmantivirusctl start
    Thu May 20 08:57:50 2010 Service antivirus is not enabled. Skipping antivirus
    Thu May 20 08:57:50 2010 Service archiving is not enabled. Skipping archiving
    Thu May 20 08:57:50 2010 Service imapproxy is not enabled. Skipping imapproxy
    amavisd already running: pid 5740
    Clamd already running



    how i can start it ? what is the command for enable that service?


    And i have another problem .. when i go in an administrator panel in "Mail in queue" it reply to me with this error..

    Messaggio: system failure: exception during auth {RemoteManager: mail.local.local->zimbra@mail.local.local:22} Codice di errore: service.FAILURE Method: GetMailQueueInfoRequest Dettagli:soap:Receiver

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by GiuSe19 View Post
    Dear ppl,
    first... sorry for my english it isn't perfect
    i try to explain my problem..
    My antivirus in zimbra don't want to start i have this logs

    ~$ zmcontrol status
    Host hostname
    Antivirus Stopped
    antispam Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

    ~$ zmantivirusctl start
    Thu May 20 08:57:50 2010 Service antivirus is not enabled. Skipping antivirus
    Thu May 20 08:57:50 2010 Service archiving is not enabled. Skipping archiving
    Thu May 20 08:57:50 2010 Service imapproxy is not enabled. Skipping imapproxy
    amavisd already running: pid 5740
    Clamd already running

    how i can start it ? what is the command for enable that service?
    Run the following command and post the output here:

    Code:
    zmprov gs `zmhostname` | grep zimbraServiceEnabled

    Quote Originally Posted by GiuSe19 View Post
    And i have another problem .. when i go in an administrator panel in "Mail in queue" it reply to me with this error..

    Messaggio: system failure: exception during auth {RemoteManager: mail.local.local->zimbra@mail.local.local:22} Codice di errore: service.FAILURE Method: GetMailQueueInfoRequest Dettagli:soap:Receiver
    Read the following wiki article: Mail Queue Monitoring - Zimbra :: Wiki

    You should also tell us which version of ZImbra that you're having the problem with, what's the output of:

    Code:
    zmcontrol -v
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    GiuSe19 is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    Run the following command and post the output here:

    Code:
    zmprov gs `zmhostname` | grep zimbraServiceEnabled

    zimbraServiceEnabled: antispam
    zimbraServiceEnabled: logger
    zimbraServiceEnabled: mailbox
    zimbraServiceEnabled: mta
    zimbraServiceEnabled: stats
    zimbraServiceEnabled: snmp
    zimbraServiceEnabled: ldap
    zimbraServiceEnabled: spell
    zimbraServiceEnabled: Antivirus


    Read the following wiki article: Mail Queue Monitoring - Zimbra :: Wiki

    You should also tell us which version of ZImbra that you're having the problem with, what's the output of:

    Code:
    zmcontrol -v
    Release 5.0.8_GA_2462.UBUNTU6 UBUNTU6 FOSS edition

  4. #4
    GiuSe19 is offline Junior Member
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    i have resolved the problem for the queue mail ... thanks !! but still there's the problem with the antivirus

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by GiuSe19 View Post
    .. but still there's the problem with the antivirus
    Yes and I asked you for some further information about that problem. However, since you've posted your version information we can probably assume you need to upgrade: ClamAV 0.94 EOL on ZCS 5.0.16 prior
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    raj's Avatar
    raj
    raj is offline Moderator
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    yeah i know the problem
    zimbraServiceEnabled: Antivirus
    check my UPDATE comments in RED in the following link
    ClamAV 0.94 EOL on ZCS 5.0.16 prior (discussion)

    problem is you have written CAPITAL "A" for Antivirus..instead of lowercase "a"
    you will need to remove the service and add it again with lowercare "a"

    su - zimabra
    zmprov ms `zmhostname` -zimbraServiceEnabled Antivirus
    zmprov ms `zmhostname` +zimbraServiceEnabled antivirus
    zmcontrol stop
    zmcontrol start
    after this if your AV still not working then you may have OLD calmav as EOL so you check the link phoenix gave you in the prior reply.


    Raj
    i2k2 Networks
    Dedicated & Shared Zimbra Hosting Provider

  7. #7
    GiuSe19 is offline Junior Member
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    Quote Originally Posted by raj View Post
    yeah i know the problem
    zimbraServiceEnabled: Antivirus
    check my UPDATE comments in RED in the following link
    ClamAV 0.94 EOL on ZCS 5.0.16 prior (discussion)

    problem is you have written CAPITAL "A" for Antivirus..instead of lowercase "a"
    you will need to remove the service and add it again with lowercare "a"



    after this if your AV still not working then you may have OLD calmav as EOL so you check the link phoenix gave you in the prior reply.


    Raj
    hi Ray thanks i have solved with your solutions thanks you so much

    the problem is the A in Antivirus the correct is antivirus !!

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