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Thread: Re-download of email from a period?

  1. #1
    bhwong is offline Elite Member
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    Default Re-download of email from a period?

    Outlook Express has an issue whereby if the mailbox get too big, some of the latest emails will get missing. Or when a harddisk crash and we restore the mailbox backup, users will need to download email from the last backup, which is about 1 week or 1 month ago.

    In such situations, what is the best method to do this with Zimbra? From my experience, Zimbra will not let Outlook Express to download missing emails again unless I amend the POP3 server from domain name to IP address. But with this, Outlook Express will download ALL, instead of just the missing period. So I will log into their accounts and move out all their older emails batch by batch into another mailbox so that only the emails they need to download remain in Inbox.

    btw, is there a faster way to move all emails from one mailbox to another? Because the select all only select up to 200 email items max.

    It will be good if Zimbra also offer download from a range of period beside all or from now on.

    Thanks,
    Boon Hong.

  2. #2
    fcash is offline Elite Member
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    Simple solution: stop using POP3, start using IMAP.
    Freddie

  3. #3
    bhwong is offline Elite Member
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    can't do. Most users do not have permanent internet connection and they have the habit of deleting emails and demanding them back again. POP3 will keep the email on their server safe.

  4. #4
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    uxbod is offline Moderator
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    Uh IMAP can leave the messages on the server as-well.

  5. #5
    bhwong is offline Elite Member
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    You mean IMAP is able to leave messages on the server when user delete them?

  6. #6
    fcash is offline Elite Member
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    By default, all IMAP messages are stored on the server. The message list is synced to the client so that the client can be used when there is no Internet connection.

    If you want to save messages on the server, then you want to use IMAP. That's what it's designed for.

    POP3 is designed to download messages to the client, so that they are only available on the client. The "save a copy on the server" feature is an add-on hack that should not be relied upon (all it takes is one client with this turned off to delete all messages from the server).

    As for users who delete messages they shouldn't, that's why there's a Trash folder. And backups.
    Freddie

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