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Thread: Cant enable protocol or dns check in global settings

  1. #1
    gvocom is offline Active Member
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    Default Cant enable protocol or dns check in global settings

    For some reason I cannot modify anything in protocal or dns checks in Zimbra admin under global settings in the MTA tab

    The error I get when i click save its;

    JavaScript error encountered in method ZaXFormViewController.prototype._saveChangesCallba ck

    Details:
    message: this._currentObject.attrs[m].join is not a function fileName: https://x.domainname.com:7071/zimbra...v=100406175249 lineNumber: 14294 stack: ()@https://x.domainname.com:7071/zimbraAdmin/js/Admin_all.js.zgz?v=100406175249:14294 ((void 0))@https://x.domain...

    I cannot figure this issue out. this is causing HUGE issues with deliverability and now we have been blacklisted for backscatter as well. This ZCS deployment has been a nightmare!

    Running on Deb 5 x64 under Xen Hypervisor
    Last edited by gvocom; 05-13-2010 at 08:47 PM. Reason: adding info

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by gvocom View Post
    I cannot figure this issue out. this is causing HUGE issues with deliverability and now we have been blacklisted for backscatter as well.
    You can actually apply those checks via the CLI, just out of interest how much RAM does this VM have?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    gvocom is offline Active Member
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    The Xen server has 6 gigs allocated to this vm

    Still learning the command line commands for ZCS, but more concerned there is an issue with this ZCS installation there are a lot of frequent admin issues

    I see this one almost ALL THE TIME!!!!!!!!
    error code: EMPTY_RESPONSE

    as well as trying to login into the admin area, it just loads and loads and loads then have to refresh then wants me to login again this is such a headache!!!!!! I can understand that administering a new platform is not easy but something with this many challanges out of the box is just plain MICROSOFT!@!!

  4. #4
    gvocom is offline Active Member
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    here is one of the more verbose errors
    Message: Unknown Error Error code: AjxException.UNKNOWN_ERROR Method: AjxRpc.prototype._invoke Details:[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIXMLHttpRequest.send]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: https://mailserver.gvoc...

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Have you disabled the firewall on this server? If you're behind a NAT router or firewall have you set-up a Split DNS (you should)? Do you have a valid /etc/hosts file and DNS A & MX records pointing to the Zimbra server? Just for confirmation, post the output of the following commands (run on the Zimbra server):

    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain.com any
    dig yourdomain.com mx
    host `hostname`  <- use that exact command with backticks not single quotes
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    gvocom is offline Active Member
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    cat /etc/hosts
    127.0.0.1 localhost
    12.132.193.6 mailserver.gvocom.com mailserver

    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts

    cat /etc/resolv.conf
    search gvodatacenter.com
    nameserver 208.67.220.220
    nameserver 208.67.222.222
    nameserver 8.8.8.8
    nameserver 8.8.4.4

    dig yourdomain.com any
    ; <<>> DiG 9.5.1-P3 <<>> gvocom.com any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6477
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;gvocom.com. IN ANY

    ;; ANSWER SECTION:
    gvocom.com. 13139 IN A 12.204.164.95
    gvocom.com. 14089 IN NS ns2.kioskdns.com.
    gvocom.com. 14089 IN NS ns1.kioskdns.com.

    ;; Query time: 12 msec
    ;; SERVER: 208.67.220.220#53(208.67.220.220)
    ;; WHEN: Mon May 17 02:21:29 2010
    ;; MSG SIZE rcvd: 89

    dig yourdomain.com mx
    ; <<>> DiG 9.5.1-P3 <<>> gvocom.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37400
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;gvocom.com. IN MX

    ;; ANSWER SECTION:
    gvocom.com. 300 IN MX 0 mailserver.gvocom.com.

    ;; Query time: 20 msec
    ;; SERVER: 208.67.220.220#53(208.67.220.220)
    ;; WHEN: Mon May 17 02:22:00 2010
    ;; MSG SIZE rcvd: 55

    host `hostname` <- use that exact command with backticks not single quotes
    # host 'mailserver.gvocom.com'
    mailserver.gvocom.com A 12.132.193.6

  7. #7
    gvocom is offline Active Member
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    As you can see far as I am concerned everything here is setup
    even SPF is properly configured.

    gvocom.com. 198 IN TXT "v=spf1 ip4:12.68.139.24 ip4:12.204.164.95 ip4:12.68.137.214/24 ip4:12.68.137.213/24 ip4:12.204.164.91 ip4:12.132.193.6/32 ip4:12.132.193.6 a ptr -all"

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by gvocom View Post
    As you can see far as I am concerned everything here is setup
    Not as far as I can see unless I'm missing something obvious. Those results for "dig yourdomain.com any" do not show an A record for your mailserver at 12.132.193.6.

    BTW, your loopback line should look like this:
    Code:
    127.0.0.1 localhost.localdomain localhost
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    In fact those two DNS servers return different results depending on which one you use, it is recommended to only use one DNS server but if you do use two then they should have identical records.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    gvocom is offline Active Member
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    I guess I am not following you

    The a record is for mailserver.gvocom.com which is the mail server. as you can see for gvocom.com the mx is also mailserver.gvocom.com

    The above records were taken from a centos server which for some reason I cannot tell does not like to return the results i ususally get on a ubuntu box here are the ubuntu records


    dig gvocom.com any
    ; <<>> DiG 9.7.0-P1 <<>> @ns1.kioskdns.com gvocom.com any
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37669
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;gvocom.com. IN ANY

    ;; ANSWER SECTION:
    gvocom.com. 300 IN TXT "v=spf1 ip4:12.68.139.24 ip4:12.204.164.95 ip4:12.68.137.214/24 ip4:12.68.137.213/24 ip4:12.204.164.91 ip4:12.132.193.6/32 ip4:12.132.193.6 a ptr -all"
    gvocom.com. 300 IN MX 0 mailserver.gvocom.com.
    gvocom.com. 86400 IN SOA ns1.kioskdns.com. admin.kiosk.ws. 2009120517 300 300 300 300
    gvocom.com. 14400 IN NS ns1.kioskdns.com.
    gvocom.com. 14400 IN NS ns2.kioskdns.com.
    gvocom.com. 14400 IN A 12.204.164.95

    ;; ADDITIONAL SECTION:
    mailserver.gvocom.com. 300 IN A 12.132.193.6
    ns1.kioskdns.com. 300 IN A 24.173.94.174
    ns2.kioskdns.com. 14400 IN A 12.68.139.126

    ;; Query time: 12 msec
    ;; SERVER: 24.173.94.174#53(24.173.94.174)
    ;; WHEN: Mon May 17 09:28:12 2010
    ;; MSG SIZE rcvd: 376

    dig gvocom.com mx
    ; <<>> DiG 9.7.0-P1 <<>> @ns1.kioskdns.com gvocom.com mx
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 26234
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;gvocom.com. IN MX

    ;; ANSWER SECTION:
    gvocom.com. 300 IN MX 0 mailserver.gvocom.com.

    ;; AUTHORITY SECTION:
    gvocom.com. 14400 IN NS ns2.kioskdns.com.
    gvocom.com. 14400 IN NS ns1.kioskdns.com.

    ;; ADDITIONAL SECTION:
    mailserver.gvocom.com. 300 IN A 12.132.193.6
    ns1.kioskdns.com. 300 IN A 24.173.94.174
    ns2.kioskdns.com. 14400 IN A 12.68.139.126

    ;; Query time: 12 msec
    ;; SERVER: 24.173.94.174#53(24.173.94.174)
    ;; WHEN: Mon May 17 09:28:46 2010
    ;; MSG SIZE rcvd: 148

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