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Thread: [SOLVED] Used quota always displayed as zero

  1. #1
    xinfaith is offline Junior Member
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    Default [SOLVED] Used quota always displayed as zero

    As a domain administrator, I am able to see view the correct quota usage of my users.
    But when I logged in as a normal administrator, the quota usage displayed value is always zero.
    Full domain console rights have been given to the normal administrator.

    Can anyone advise what is missing?
    Our Zimbra server is 6.0.6.
    Thanks in advance!

    WIth warm regards,
    Faith Tan

  2. #2
    sugiggs is offline Loyal Member
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    up up up up.............


    up thread...

  3. #3
    xinfaith is offline Junior Member
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    Default Used quota

    Issue still exist.
    Will appreciate if there is anyone could response.

    With warm regards,
    Faith Tan

  4. #4
    xinfaith is offline Junior Member
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    up! appreciate any response. if you hadn't encounter this problem when selecting the user as 'Administrator', also kindly comment.

    Thanks & regards,
    Faith Tan

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by xinfaith View Post
    up! appreciate any response. if you hadn't encounter this problem when selecting the user as 'Administrator', also kindly comment.
    You haven't given much detail about the exact steps to reproduce your 'problem', it would help if you did. What, exactly, do you mean by a 'normal administrator' as mentioned in your first post? Have you actually given the Administrators the rights to view the quota? Go to the Help Desk (you need your server address in that url) on your server and search for the word 'Rights', then read how to manage them.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    xinfaith is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    You haven't given much detail about the exact steps to reproduce your 'problem', it would help if you did. What, exactly, do you mean by a 'normal administrator' as mentioned in your first post? Have you actually given the Administrators the rights to view the quota? Go to the Help Desk (you need your server address in that url) on your server and search for the word 'Rights', then read how to manage them.
    Hi Bill,

    When creating the user, there is an option under Account Setup for assigning the user as Global Administrator or Administrator. We had selected Administrator.

    Under Configure Grants, we had set as follows:
    Target Type Right Name
    domain +domainAdminConsoleRights
    domain set.account.zimbraCOSId
    domain get.account.zimbraCOSId
    domain -set.account.zimbraMailQuota
    domain -set.account.zimbraIsDelegatedAdminAccount
    domain -adminLoginAs

    For your advice.
    Thank you.

    With warm regards,
    Faith

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    You should try adding the following:

    Code:
    getMailboxInfo
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    xinfaith is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    You should try adding the following:

    Code:
    getMailboxInfo
    Adding the above does not help. But had read through the rights list again.
    getAccount does the trick.

    Thanks and regards,
    Faith Tan

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