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Thread: Stats marked stopped but seems running

  1. #1
    Samp is offline Advanced Member
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    Default Stats marked stopped but seems running

    Hi,

    I have stats marked stopped in Admin Console but seems work, I can display the server stats.

    I tried zmcontrol start I got:

    Code:
    zmcontrol start stats
    Host zimbra.geismar.com
    	Starting logger...Done.
    	Starting mailbox...Done.
    	Starting antispam...Done.
    	Starting antivirus...Done.
    	Starting snmp...Done.
    	Starting spell...Done.
    	Starting mta...Done.
    	Starting stats...Done.
    zimbra@zimbra:/$ zmcontrol status      
    Host zimbra.geismar.com
    	antispam                Running
    	antivirus               Running
    	ldap                    Running
    	logger                  Running
    	mailbox                 Running
    	mta                     Running
    	snmp                    Running
    	spell                   Running
    	stats                   Stopped
    How to fix ?

    Thanks for your help.

    Sam.
    Release 6.0.7_GA_2473.DEBIAN5 DEBIAN5 FOSS edition.
    On Debian Vserver

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Have you tried some of the solutions (such as checking the folder permissions) in the forums or the wiki? Did this occur after an upgrade or has it always happened? What about any errors in the log files, are there any?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    uxbod's Avatar
    uxbod is offline Moderator
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    Try regenerating your SSH auth keys :- Mail Queue Monitoring - Zimbra :: Wiki

  4. #4
    Samp is offline Advanced Member
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    I tried regenerating SSH keys and (re)start services but nothing changed.

    I upgraded from 6.0.4 to 6.0.6 about 2 weeks and I'm just discovered this problem today, I don't check it before...

    How to check folders permissions ?

    Sam.
    Last edited by Samp; 05-10-2010 at 03:26 AM.
    Release 6.0.7_GA_2473.DEBIAN5 DEBIAN5 FOSS edition.
    On Debian Vserver

  5. #5
    uxbod's Avatar
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    Code:
    ls -l /opt/zimbra/zmstat
    All the files under that folder should be owned zimbra:zimbra.

  6. #6
    Samp is offline Advanced Member
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    Ok I had some directories owned by root, the lasts 5 days, I changed to zimbra:zimbra start the services, I got now:

    Code:
    zimbra@zimbra:/$ zmcontrol status
    Host zimbra.geismar.com
    	antispam                Running
    	antivirus               Running
    	ldap                    Running
    	logger                  Running
    	mailbox                 Running
    	mta                     Running
    	snmp                    Running
    	spell                   Running
    	stats                   Running
    But in Admin console the stats services is always marked down !?

    Sam.
    Release 6.0.7_GA_2473.DEBIAN5 DEBIAN5 FOSS edition.
    On Debian Vserver

  7. #7
    Samp is offline Advanced Member
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    Oops !

    Sorry the Admin console after 5mns is ok now.

    Thanks for your help.

    Sam.
    Release 6.0.7_GA_2473.DEBIAN5 DEBIAN5 FOSS edition.
    On Debian Vserver

  8. #8
    ewilen's Avatar
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    Looks like you've run into Bug 45010 - Stats service failing due to folder permissions getting set wrong

    This will be fixed in 6.0.7, but in the meantime you can implement the workaround posted in the bug to keep it from happening again.

  9. #9
    Samp is offline Advanced Member
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    The bug is not fixed at all, after each reboot the problem back.

    All files and directories in /opt/zimbra/zmstat are good owned by zimbra:zimbra and the running services are alway displaied with a X

    Is it possible to create an official fix before the 6.0.7 ?

    Thanks in advance.

    Sam.
    Release 6.0.7_GA_2473.DEBIAN5 DEBIAN5 FOSS edition.
    On Debian Vserver

  10. #10
    ewilen's Avatar
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    6.0.7 has been pushed back but it's still due tomorrow.

    If you can't wait, refer to the bug I linked; you'll find a patch that you can apply there.

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