junk mail

[rungsun]

I would like to consult you about external e-mail from customer
I have problem about exter e-mail from customers all of them do not enter in my inbox, but enter in junk mail box every time.

Please advise how to fix it?

[uxbod]

Please post the headers from one of the emails that has gone into the Junk folder so we are able to see which rules are being hit.

[phoenix]

Originally Posted by rungsun

I would like to consult you about external e-mail from customer
I have problem about exter e-mail from customers all of them do not enter in my inbox, but enter in junk mail box every time.

Please advise how to fix it?

What about marking them as 'Not Junk', does that do anything to help?

[Doug270]

I have a client with a simular issue. He has send email to himself with his Zimbra account and it goes directly to the junk mail.

The past couple that I sent to myself had the word "print" in them, perhaps that was causing the problem. I just sent myself an email with the word "test" as the subject line and it went through without a problem.

It only occurs with some messages. It is still occurring though--I sent an email from my account to myself last night February 23, 2012 11:27 PM and it went straight to the junk folder