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Thread: Bug? Impossible to restore account with a prefix when all licences used

  1. #1
    briceb is offline Intermediate Member
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    Default Bug? Impossible to restore account with a prefix when all licences used

    Hi,

    When I tried to restore an account with a prefix (restore_), I was unable to because or license seats were all used. I had to delete an account, restore what needed to be restored, then recreated the deleted account...

    I even tried to disable an account, but that is still counting as 1 license seat.

    I consider that a bug, but before filling for one, I'd like to make sure.. Is it one?

    Thank you,

  2. #2
    Krishopper is offline Dedicated Member
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    I don't think that would be considered a bug, because the restore with a prefix creates a full new account which can be used if someone were to email it. It's not a special account at all. It is a bummer that there is no buffer to do that restore if you're at your account limit and need to do a restore to a new account though.

  3. #3
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    ewilen is offline Moderator
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    I wouldn't call it a bug, but maybe you could phrase it as an RFE to allow a restore operation to create one or more accounts that lack the ability to send/receive mail, and which possibly self-destruct after a certain period of time.

    These accounts wouldn't count against license limits, but they could be "upgraded" into normal accounts via an administrative command in the CLI and/or GUI, at which point they would count against license limits.

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    LMStone is offline Moderator
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    In IBM-speak that is "WAD" (Working As Designed).

    Every mailbox consumes a license.

    We've seen people use restored mailboxes as a way to keep individual mailbox sizes small. The production mailbox hits 20GB or so, take a backup, restore the backup to a prefixed mailbox, empty the production mailbox and share out the prefixed mailbox to the production mailbox. Production mailbox hits 20GB again, repeat the process...

    Hope that helps!

    All the best,
    Mark

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    briceb is offline Intermediate Member
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    Thank you very much for your answers.

    What about the fact that if I try to restore a mailbox with a "restored_", I was able to click on finish but just nothing happened, not an error message nor a restored mailbox somewhere? Bug report, RFE or nothing?

    Thanks again!

  6. #6
    LMStone's Avatar
    LMStone is offline Moderator
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    No reason not to file a bug report, perhaps either to have the restore script check for license availability or to send the global admins a warning when the free number of licenses gets below a particular threshold.

    Hope that helps,
    Mark

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