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Thread: can't send attachment

  1. #1
    okahei is offline Active Member
    Join Date
    Nov 2008
    Posts
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    Default can't send attachment

    Hello to all.

    We can not send attachments (if these are very small yes)

    If the attachment is sent from the webmail, it gives a network error... from outlook gives us a MAPI error.

    The problem is that Outlook users when they send an attachment, this does not leave the outbox but gets the customer up to 10 times

    mailbox.log give us tons of this errors:

    com.zimbra.cs.mailbox.MailServiceException: try again: message send already in progress: 2964125
    ExceptionId:btpool0-471:1271774694986:1be34784f40b4d8a
    Code:mail.TRY_AGAIN
    at com.zimbra.cs.mailbox.MailServiceException.TRY_AGA IN(MailServiceException.java:457)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:142)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:433)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:288)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:167)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)


    AND this too:

    2010-04-20 16:48:13,247 INFO [Timer-3] [] FileUploadServlet - Removed 8 expired file uploads; 85 pending file uploads


    BR.

  2. #2
    okahei is offline Active Member
    Join Date
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    Posts
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    Default

    logs from outlook:

    Code:
    19-04-2010 16:09:39.001 [2388]: *118* HTTP body:
    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent name="ZimbraConnectorForOutlook" version="5.0.3300.23"/><nonotify/><noqualify/><authToken>0_903a2f66b6d003be730a148a10f9256fb843ef41_69643d33363a65373364303462612d326438352d346563392d396433342d3764366665336632616266353b6578703d31333a313237313835393133343833323b747970653d363a7a696d6272613b</authToken><nosession/></context></soap:Header><soap:Body><SendMsgRequest xmlns="urn:zimbraMail" noSave="1" needCalendarSentByFixup="1" suid="305349375"><m aid="6b9866a1-77b7-459e-b683-0a71eaf8e0fc:e3eb76e7-d431-49e0-83e9-894f3e6d92c0"/></SendMsgRequest></soap:Body></soap:Envelope>
    19-04-2010 16:09:39.001 [2388]: *118* <<<<-------- HTTP stream End (Request) ----------------------------------------------->>>>
    19-04-2010 16:09:39.001 [2388]: *118* <<<<-------- HTTP stream Start (Response) ----------------------------------------------->>>>
    19-04-2010 16:09:39.001 [2388]: *118* DEBUG: in Zimbra::Rpc::Connection::ReadResponseFully - content-length in http response header: 531
    19-04-2010 16:09:39.001 [2388]: *118* HTTP Headers:
    19-04-2010 16:09:39.001 [2388]: HTTP/1.1 500 Internal Server Error
    Outlook users do not get the typical error resubmit.

    Or do not receive any error, or get a MAPI error and the email stays in the outbox trying once again to be sent, the curious thing is that it reaches the recipient email (every time it try to send it)

    BR.

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