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Thread: Problem opening messages/attachments in new window since 6.0.6 update

  1. #1
    chauvetp is offline Elite Member
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    Default Problem opening messages/attachments in new window since 6.0.6 update

    Hello all,

    I've opened a support ticket regarding this - but I wanted to see if anyone else was experiencing the same problem (and if so found a work around).

    Since our 6.0.5 to 6.0.6 update this weekend, many of our users are having problems opening attachments (specifically messages forwarded as attachments from other systems). The new window opens but hangs at 'loading', as shown in the screenshot below. The same thing happens for some people when they try to open any message in a new window (I had to have people uncheck 'double click opens message in new window' in their settings as a workaround).



    Any suggestions or workarounds that anyone can provide would be very much appreciated.

  2. #2
    chauvetp is offline Elite Member
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    Default

    Looks like there's a bug filed for this (with a temporary work around of disabling the email zimlet):
    Bug 45852 – Unable to open some attached messages

  3. #3
    Rich Graves is offline Outstanding Member
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    Default

    You can try applying the one-line fix intended for 6.0.7.

    6.0.6 com_zimbra_email causing endless loading when viewing message

    Clients will probably need to restart their browsers to get the updated email.js.

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