[SOLVED] problem with local emails

[barth]

Hello,

I've installed new zimbra 6.x and after a few days I've noticed that local emails won't work. All of these emails are stored in mailq.

[root@andromeda log]# mailq | grep Requests
postqueue: warning: Mail system is down -- accessing queue directly
-- 81 Kbytes in 120 Requests.

zimbra seems to start correctly:
[zimbra@andromeda ~]$ zmcontrol status
Host andromeda.xxx.xxx
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
mta Running
snmp Running
spell Running
stats Running

in /var/log/zimbra.log I have:
Apr 8 10:20:16 andromeda zimbramon[2304]: 2304:info: Starting mta via zmcontrol
Apr 8 10:20:38 andromeda postfix/postfix-script[7537]: warning: not owned by root: /opt/zimbra/data/postfix/spool
Apr 8 10:20:38 andromeda postfix/postfix-script[7544]: warning: not owned by root: /opt/zimbra/postfix-2.6.5.2z/conf/main.cf
Apr 8 10:20:39 andromeda postfix/postfix-script[7545]: warning: not owned by root: /opt/zimbra/postfix-2.6.5.2z/conf/master.cf
Apr 8 10:20:39 andromeda postfix/postfix-script[7546]: warning: not owned by root: /opt/zimbra/postfix-2.6.5.2z/conf/master.cf.in
Apr 8 10:20:39 andromeda postfix/postfix-script[7561]: starting the Postfix mail system
Apr 8 10:20:39 andromeda postfix/master[7562]: daemon started -- version 2.6.5, configuration /opt/zimbra/postfix-2.6.5.2z/conf

Do you have any ideas how to fix it?

Thanks
Barth

[uxbod]

Those messages are fine. If you wish to look at the queue you need to do

su - zimbra
postqueue -p

[barth]

In Zimbra mailq is empty but the problem is :
I send email to local user and it goes to #mailq and zimbra never gets it.

[uxbod]

cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain mx
dig yourdomain any
host `hostname` <- note backticks and not single quotes

When you send a email locally please check /var/log/zimbra.log and post the SMTP transaction here please.

[barth]

# cat /etc/hosts

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
xxx.xxx.xxx.xxx andromeda.domain.xx andromeda

cat /etc/resolv.conf
search domain.xx
nameserver 150.254.173.3
nameserver 150.254.173.2

[root@andromeda log]# dig domain.xx mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> domain.xx mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13669
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;domain.xx. IN MX

;; ANSWER SECTION:
domain.xx. 560 IN MX 0 mail.domain.xx.

;; AUTHORITY SECTION:
domain.xx. 455 IN NS fns1.sgh.waw.pl.
domain.xx. 455 IN NS fns2.sgh.waw.pl.

;; ADDITIONAL SECTION:
fns1.sgh.waw.pl. 62398 IN A 194.145.96.21
fns2.sgh.waw.pl. 62414 IN A 193.111.27.194

;; Query time: 1 msec
;; SERVER: 150.254.173.3#53(150.254.173.3)
;; WHEN: Thu Apr 8 18:13:05 2010
;; MSG SIZE rcvd: 127

[root@andromeda log]# dig domain.xx any

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> domain.xx any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 33417
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;domain.xx. IN ANY

;; ANSWER SECTION:
domain.xx. 511 IN MX 0 mail.domain.xx.
domain.xx. 406 IN A xxx.xxx.xxx.xxx
domain.xx. 406 IN NS fns1.sgh.waw.pl.
domain.xx. 406 IN NS fns2.sgh.waw.pl.

;; AUTHORITY SECTION:
domain.xx. 406 IN NS fns1.sgh.waw.pl.
domain.xx. 406 IN NS fns2.sgh.waw.pl.

;; ADDITIONAL SECTION:
fns1.sgh.waw.pl. 62349 IN A 194.145.96.21
fns2.sgh.waw.pl. 62365 IN A 193.111.27.194

;; Query time: 2 msec
;; SERVER: 150.254.173.3#53(150.254.173.3)
;; WHEN: Thu Apr 8 18:13:54 2010
;; MSG SIZE rcvd: 171

[root@andromeda log]# host `hostname`
andromeda.domain.xx is an alias for domain.xx.
domain.xx has address xxx.xxx.xxx.xxx
domain.xx mail is handled by 0 mail.domain.xx.

If I send email directly from console it goes directly to #mailq and nothing happens in /var/log/zimbra.log

Thank you for your help

[phoenix]

You have an invalid DNS A aecord, it should be in the format:

andromeda.domain.xx. 560 IN A xx.xx.xx.xx

[barth]

I've updated dns now there is :
;; ANSWER SECTION:
andromeda.domain.xx. 128 IN A xxx.xxx.xxx.xxx

but still mailq shows me :
[root@andromeda ~]# mailq | grep down
postqueue: warning: Mail system is down -- accessing queue directly

in zimbra log:
[zimbra@andromeda ~]$ tail -f /var/log/zimbra.log
Apr 11 20:23:24 andromeda postfix/postqueue[13535]: warning: Mail system is down -- accessing queue directly
Apr 11 20:23:30 andromeda postfix/postqueue[13545]: warning: Mail system is down -- accessing queue directly

and emails send to local users are not delivered

Thanks
Barth

[phoenix]

I assume you also pointed the MX record to that IP address as well and that it points to the valid IP address of the Zimbra server? Is this behind a NAT router? Is the IP address the valid LAN IP address of the server?

[barth]

Hello,

All of xxx.xxx.xxx.xxx is the same ip number. It is server with public ip, just one ethernet card, no routing and there is no nat.

[phoenix]

In Zimbra mailq is empty but the problem is :
I send email to local user and it goes to #mailq and zimbra never gets it.

How are you actually sending an email to a 'local user'?