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Thread: IMAP search error

  1. #1
    Emin Gab is offline Starter Member
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    Default IMAP search error

    Hello,

    could you please see what is the problem with the 2nd IMAP search? (in the printout two messages 6129 and 6131 are expected but only 6131 is shown)
    Our stats based on IMAP queries became wrong from the day of migration to Zimbra.

    Below is a printout of an IMAP session demonstrating the problem:


    $ telnet mail3.switzernet.com imap
    * OK mail3.switzernet.com Zimbra IMAP4rev1 service ready
    1 login billing@mail3.switzernet.com XXXX

    3 select "inbox/Billing/3 Account/contract_cancel_normal 3;5/3;5;re"

    8 fetch 6129,6131 body[header.fields (from)]
    * 6129 FETCH (BODY[HEADER.FIELDS (FROM)] {50}
    From: Hasmik Shalunts <billing@switzernet.com>

    )
    * 6131 FETCH (BODY[HEADER.FIELDS (FROM)] {50}
    From: Hasmik Shalunts <billing@switzernet.com>

    )
    8 OK FETCH completed
    9 search 6129,6131 from Hasmik
    * SEARCH 6131
    9 OK SEARCH completed



    We installed two servers on two different machines (one for billing one for support) and seems some 40% of emails are unmatched on both servers ...

    Thanks you for any help
    Emin

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Please update your forum profile with the output of the following command (do not post it in this thread):

    Code:
    zmcontrol -v
    Quote Originally Posted by Emin Gab View Post
    We installed two servers on two different machines (one for billing one for support) and seems some 40% of emails are unmatched on both servers ...
    I don't understand what you mean by that statement, what s the configuration of your servers - single, multiple or something else?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Emin Gab is offline Starter Member
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    Default

    Quote Originally Posted by phoenix View Post
    I don't understand what you mean by that statement
    Hello,

    Thanks for your reply. What I posted is a printout of an IMAP session (RFC 3501) with our server. Thunderbird relies on the same IMAP commands and as a result showed the same error.

    Please find below the IMAP commands of the above printout accompanyied with comments:

    select "inbox/Billing/3 Account/contract_cancel_normal 3;5/3;5;re"
    This command selects the following IMAP folder (like cd) "inbox/Billing/3 Account/contract_cancel_normal 3;5/3;5;re".

    fetch 6129,6131 body[header.fields (from)]
    This one shows the from header fields of two messages 6129 and 6131 (all messages are numbered in IMAP mailboxes). The command shows that both messages are sent from the same user "Hasmik Shalunts <billing@switzernet.com>".

    search 6129,6131 from Hasmik
    This command searches for all messages (from the list consisting of two messages 6129 and 6131) containing word "Hasmik" in the from field. The command must return the id numbers of messages matching the given search criteria (i.e. from field contains "Hasmik"). The expected return must consist of two numbers 6129 and 6131, because we saw in the output of the FETCH command that both messages are sent from "Hasmik ...".

    * SEARCH 6131
    However the return contains only one message 6131
    .

    The problem was observed for certain messages with Thunderbird search pane. We first though it is a bug in Thunderbird. Then when we looked at Zimbra's IMAP exchange we saw that the problem has nothing to do with Thunderbird. Such search errors affect only a part of messages and we cannot identify any rule. It looks random.

    Quote Originally Posted by phoenix View Post
    what s the configuration of your servers - single, multiple or something else?
    We have 2 independent servers. They do not share anything.

    Thanks for any help,
    Emin

  4. #4
    Antitribu is offline Starter Member
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    Default Same

    I can confirm we have had the same problem since 6.0.2 and still with 6.0.5. Has this problem been fixed in 6.0.6?

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