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Thread: delegate a user to be another one

  1. #1
    leocor is offline Active Member
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    Default delegate a user to be another one

    I would like to set up an account for the reception desk.
    We have work shifts for that position.
    So I thought to create reception and then share mail folders to the work shifters.
    It would have been nice because I could see who sent emails ( as zimbra writes on sender "On Behalf Of: user@zimbradomain") so I can know who at the time was at the desk.

    But this solution does not seem to fit because I can't share some folders (like Trash). Is there a way to share a whole account or at least all email folders (including trash, junk, drafts) or is there a different way to delegate?

    Thanks,
    Lrd
    Lrd

  2. #2
    bdial's Avatar
    bdial is offline Moderator
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    you could use parent/child accounts

    Mailboxes: Sharing vs. Relationships » Zimbra :: Blog

    although i think there is one "bug" involved with which Sent folder the e-mails wind up in. I think it will wind up in the sender's sent folder not the reception account. maybe you can get around that with a filter i'm not sure

  3. #3
    leocor is offline Active Member
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    Thank you very much bdial! I tried this fantastic option and it is exactly what I wanted.

    1. When I send an email from the child accound I don't see "on behalf of" like in shared folders, despite here (Mailboxes:
    Sharing vs. Relationships » Zimbra :: Blog
    ) they say it should

    p.s. The bug you said it should exists still exists.

    Lrd
    Last edited by leocor; 03-30-2010 at 02:17 AM. Reason: mistake
    Lrd

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