Removing users from junk lists, junk list management

[physikal]

Hello,

A lot of our employees (including the owner of the company) are showing up in eachothers junk folder. Also, we have a few in-house tools that auto-email notifications and those notifications are going to junk as well. I have instructed people to view their junk folder then click "Not Junk" on selected emails, but it is a lot of work for some people to stay on top of this. And all it takes is missing one critical email that starts a fire.

Is there a global "Do Not Junk 'this.address@domain.com'" list that I could be adding addresses to, so we can avoid this hassle? What is the best way to manage this.

It also gets old having users call me up "So and so said all my emails are going to his/her junk folder, whats the deal with that?". Especially when I have to say " I don't know...." ....heaven forbid! haha. Thanks.

Thanks!

[uxbod]

Well it would really help if you were to update your profile with the following so we can see which version you are on; please

su - zimbra
zmcontrol -v

and again it would be helpful if you posted the headers from one of the emails so we are able to see which SA rules are being hit. Though I will stick my neck out and reckon you are hitting :- [SOLVED] FH_DATE_PAST_20XX - Spamassassin bug - incorrect tagging from Jan 1, 2010 on

[physikal]

Release 5.0.21_GA_3150.RHEL5_20091211193956 CentOS5 FOSS edition

Return-Path: sender@domain.net
Received: from mail.domain.net (LHLO mail.domain.net) (192.168.0.43)
 by mail.domain.net with LMTP; Thu, 25 Mar 2010 17:06:44 -0700 (PDT)
Received: from localhost (localhost.localdomain [127.0.0.1])
	by mail.domain.net (Postfix) with ESMTP id EA8DA17148070
	for <receiver@domain.net>; Thu, 25 Mar 2010 17:06:44 -0700 (PDT)
X-Virus-Scanned: amavisd-new at domain.net
X-Spam-Flag: YES
X-Spam-Score: 7.953
X-Spam-Level: *******
X-Spam-Status: Yes, score=7.953 tagged_above=-10 required=6.6
	tests=[AWL=-0.121, BAYES_40=-0.185, DNS_FROM_OPENWHOIS=1.13,
	FH_DATE_PAST_20XX=3.188, HELO_LOCALHOST=3.941]
Received: from mail.domain.net ([127.0.0.1])
	by localhost (mail.domain.net [127.0.0.1]) (amavisd-new, port 10024)
	with ESMTP id uRAX1qNFYIp9 for <receiver@domain.net>;
	Thu, 25 Mar 2010 17:06:44 -0700 (PDT)
Received: from localhost (m475a36d0.tmodns.net [208.54.90.71])
	by mail.domain.net (Postfix) with ESMTP id A9ED217148067
	for <receiver@domain.net>; Thu, 25 Mar 2010 17:06:42 -0700 (PDT)
Date: Thu, 25 Mar 2010 20:07:36 -0400
Subject: Re: Dynamics and DCAA
Message-ID: <buyh8vauiovw2h7f5cpj8xui.1269562056181@email.android.com>
From: John Doe Sender  <sender@domain.net>
To: John Doe Receiver <receiver@domain.net>
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: base64
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IGFzIHdlbGwpLiAgSSBhbHNvIGV4cHJlc3NlZCBjb25jZXJuIGFib3V0IHRoZSBwYXlyb2xsIHNl
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IGZyb20gUXVpY2tib29rcyB0byBHUCBhbmQgdGhlIGNvbXBhbmllcyBicm91Z2h0IHRoZSBwYXly
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bCBjb25zdWx0YW50KSBoYXMgc2FpZCB0aGUgc2FtZSB0aGluZy4gCj4KPlRoYXQgYmVpbmcgc2Fp
ZCwgSSBhbSBnb2luZyB0byBzY2hlZHVsZSBQYXRyaWNpYSB0byBzdG9wIGJ5IGFuZCBtZWV0IHdp
dGggdXMsIHNoZSB3b3VsZCBsaWtlIHRvIGdpdmUgdXMgYSBkZW1vIG9mIHRoZSBwYXlyb2xsIHBy
b2Nlc3MgYmVjYXVzZSBzaGUgd2FudHMgdXMgdG8gc2VlIHdoYXQgaXMgaW52b2x2ZWQuIEhvdyBk
b2VzIE1vbmRheSB0aGUgNXRoIHNvdW5kIHRvIHlvdT8gSXQgaXMgdGhlIHdlZWsgYWZ0ZXIgeW91
ciBPa2luYXdhIHRyaXAuCj4KPkxldCBtZSBrbm93LiBUaGFua3MuCj4tSm9zaAo+TW9iaXVzIElu
ZHVzdHJpZXMgVVNBCj53d3cubW9iaXVzbGxjLm5ldAo+UDogNDI1LjU1OC4xNjkwCj5DOiA0MjUu
NDYzLjUzNTcK

Entire email headers and all that.

Thanks for your reply.

[uxbod]

FH_DATE_PAST_20XX=3.188

Read the link I posted

[physikal]

Thank you sir!