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Thread: [SOLVED] upgrade to 5.0.21 from 5.0.11 failed

  1. #1
    alto is offline Special Member
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    Default [SOLVED] upgrade to 5.0.21 from 5.0.11 failed

    Planned to upgrade to zcs-NETWORK-5.0.21_GA_3151.RHEL4.20091211080331

    Started ./install.sh as root

    found the license
    found the backup

    verify database integrity (did not do this)
    verify logger database Y (did this)

    error found errors in logger and 6 active clients so it exited

    Then I zmcontrol stop and grep for zm

    $ ps aux | grep zm
    zimbra 6972 0.0 0.1 8920 4984 ? S 08:23 0:00 /usr/bin/perl /opt/zimbra/libexec/zmlogger
    root 16183 0.0 0.0 4352 636 pts/0 S+ 08:28 0:00 grep zm
    $ kill -9 6972
    [root@mail ~]$ ps aux | grep zm
    zimbra 6972 0.0 0.0 0 0 ? Z 08:23 0:00 [zmlogger] <defunct>
    root 16537 0.0 0.0 4480 636 pts/0 S+ 08:29 0:00 grep zm

    Not sure what that zmlogger defunct was or how to kill it

    started upgrade again

    ./install.sh

    Operations logged to /tmp/install.log.16876
    Checking for existing installation...
    zimbra-ldap...FOUND zimbra-ldap-5.0.11_GA_2696
    zimbra-logger...FOUND zimbra-logger-5.0.11_GA_2696
    zimbra-mta...FOUND zimbra-mta-5.0.11_GA_2696
    zimbra-snmp...FOUND zimbra-snmp-5.0.11_GA_2696
    zimbra-store...FOUND zimbra-store-5.0.11_GA_2696
    zimbra-apache...FOUND zimbra-apache-5.0.11_GA_2696
    zimbra-spell...FOUND zimbra-spell-5.0.11_GA_2696
    zimbra-proxy...NOT FOUND
    zimbra-archiving...NOT FOUND
    zimbra-convertd...NOT FOUND
    zimbra-cluster...NOT FOUND
    zimbra-core...FOUND zimbra-core-5.0.11_GA_2696
    ZCS upgrade from 5.0.11 to 5.0.21 will be performed.
    Checking for available license file...
    Warning: Could not determine the number of users on this system.
    If you exceed the number of licensed users (50) then you will
    not be able to create new users.

    Do you wish to continue? [N] y

    Saving existing configuration file to /opt/zimbra/.saveconfig


    PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.
    ZIMBRA, INC. ("ZIMBRA") WILL ONLY LICENSE THIS SOFTWARE TO YOU IF YOU
    FIRST ACCEPT THE TERMS OF THIS AGREEMENT. BY DOWNLOADING OR INSTALLING
    THE SOFTWARE, OR USING THE PRODUCT, YOU ARE CONSENTING TO BE BOUND BY
    THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
    AGREEMENT, THEN DO NOT DOWNLOAD, INSTALL OR USE THE PRODUCT.

    License Terms for the Zimbra Collaboration Suite:
    http://www.zimbra.com/license/zimbra...al_license.pdf


    Press Return to continue

    Checking for prerequisites...
    FOUND: NPTL
    FOUND: sudo-1.6.7p5-30.1.5
    FOUND: libidn-0.5.6-1
    FOUND: fetchmail-6.2.5-6.0.1
    FOUND: gmp-4.1.4-3
    FOUND: compat-libstdc++-296-2.96-132.7.2
    FOUND: compat-libstdc++-33-3.2.3-47.3
    FOUND: libtool-libs-1.5.6-5
    FOUND: /usr/lib/libstdc++.so.5
    Checking for suggested prerequisites...
    FOUND: perl-5.8.5
    Prerequisite check complete.
    Checking current number of databases...
    Checking for a recent backup
    WARNING: Unable to find a full system backup started within the last
    24hrs. It is recommended to perform a full system backup and
    copy it to a safe location prior to performing an upgrade.


    Do you wish to continue without a backup? [N]

    Exit? [N] y
    Exiting.



    Rebooted server and its working as normal tried the upgrade again and it does not find the license or backup so I do not want to continue.

    Will try again after the usual backup runs tonight and see if it works.

    Any advice?

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    As it says just run a full backup. Just make sure you license is valid by running
    Code:
    su - zimbra
    zmlicense -c
    zmlicense -p
    If all looks good then you can proceed with the upgrade.

  3. #3
    alto is offline Special Member
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    Default

    Thank's for replying.

    I assumed that is what needs to be done. Just a little confused as to why it found the backup the first time then could not find it.

    $ zmlicense -c
    license is OK
    $ zmlicense -p
    ValidFrom=20091213000000Z
    ValidUntil=20110302170000Z

  4. #4
    alto is offline Special Member
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    Default

    Tried again this morning

    seemed to go though the upgrade allright without any errors but mailboxd would not start

    seems we were a victim of
    https://bugzilla.zimbra.com/show_bug.cgi?id=41683

    How we solved it....

    As part of the zimbra upgrade, jetty was upgraded from 6.1.5 to
    6.1.22.z5 The keystore file was not migrated into the new jetty install
    folder. Manually copying the keystore file resolved the issue

    cp /opt/zimbra/jetty-6.1.5/etc/keystore /opt/zimbra/jetty/etc/

    notified zimbra support who in fairness responded within a few minutes, we are network edition users with paid for support...

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