Can't receive scanned file.

[Jakall]

Hye there..
I'm new to zimbra.
I got a problem that can't be solved til now.
in my office, we are using network printer & copier.
The problem is, since last week all staff didn't accept file that they scanned through the copier to their outlook.
when i checked at zimbra mail.
the file is in junk mail which didn't happen before this.
i was tried to set the filter so any file that was scanned will go to our inbox.
but still can't solved the problem.
the files still go to junk mail and we have to open zimbra just to change it to 'not junk' to make sure it will appear in our outlook.
i really need any advice on how to solve this problem.
Thanx in advance.

[uxbod]

Welcome to the forums

Are you saying this is in Zimbra Desktop or the Zimbra server is moving it to Junk ?

[Jakall]

i think its zimbra server..
coz we don't use zimbra desktop..

[uxbod]

Okay I have moved the thread for you

What we would need to see if the headers from one of the emails that have been marked as junk.

[Jakall]

here's the screenshot i took just now..


"jomcopier & jevcopier"
both are from our copier machine.


and this is email filter that i already set for those copier..
but still it didn't work..

[uxbod]

That does not really show us anything; we need to see the email headers. Right click on the email and select Show Original.

[Jakall]

this is from jomcopier..

Return-Path: jomcopier@jimahev.com
Received: from mail.jimahev.com (LHLO mail.jimahev.com) (192.168.2.253) by
mail.jimahev.com with LMTP; Tue, 23 Mar 2010 18:07:55 +0800 (MYT)
Received: from localhost (localhost.localdomain [127.0.0.1])
by mail.jimahev.com (Postfix) with ESMTP id 6E7957618002
for <erma@jimahev.com>; Tue, 23 Mar 2010 18:07:55 +0800 (MYT)
X-Virus-Scanned: amavisd-new at jimahev.com
X-Spam-Flag: YES
X-Spam-Score: 7.799
X-Spam-Level: *******
X-Spam-Status: Yes, score=7.799 tagged_above=-10 required=6.6
tests=[ALL_TRUSTED=-1.8, AWL=-0.487, BAYES_00=-2.599,
DATE_IN_PAST_03_06=0.044, DNS_FROM_OPENWHOIS=1.13,
FH_DATE_PAST_20XX=3.188, FROM_EXCESS_BASE64=1.456,
MIME_BASE64_TEXT=1.753, TVD_RCVD_IP=1.931, TVD_RCVD_IP4=3.183]
Received: from mail.jimahev.com ([127.0.0.1])
by localhost (mail.jimahev.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id hgyeHXG3TK+7 for <erma@jimahev.com>;
Tue, 23 Mar 2010 18:07:55 +0800 (MYT)
Received: from 192.168.2.245 (unknown [192.168.2.245])
by mail.jimahev.com (Postfix) with ESMTP id F266F2880096
for <erma@jimahev.com>; Tue, 23 Mar 2010 18:07:54 +0800 (MYT)
Date: Tue, 23 Mar 2010 17:57:39 +1200
From: "=?ISO-8859-1?B?am9tY29waWVy?="
<jomcopier@jimahev.com>
Subject: =?ISO-8859-1?B?U2Nhbm5lZCBmcm9tIE1GUC0w?=
=?ISO-8859-1?B?NDYyNzgyMSAyMy8wMy8yMDEw?=
=?ISO-8859-1?B?IDE3OjU3?=
To: <erma@jimahev.com>
Message-id: <201002232175739.825008@jimahev.com>
X-Mailer: Uacett 3.0 T410SY0E221
X-G1129ContentMessage: ScanToEmail
MIME-Version: 1.0
Content-Type: Multipart/mixed;
boundary="-TBESCT-(201002232175739)-TBESCT-"

---TBESCT-(201002232175739)-TBESCT-
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: base64

U2Nhbm5lZCBmcm9tIE1GUC0wNDYyNzgyMS4NCkRhdGU6IDIzLz AzLzIwMTAgMTc6NTcNClBhZ2Vz
OjENClJlc29sdXRpb246MjAweDIwMCBEUEkNCi0tLS0tLS0tLS 0tLS0tLS0tLS0tLS0tLS0tLS0t
LS0tLS0tLS0tLS0NClRoaXMgZW1haWwgd2FzIHNlbnQgZnJvbS Bjb3BpZXIgbWFjaGluZS4gUGxl
YXNlIGRvIG5vdCByZXBseSB0byB0aGUgc2VuZGVyLg0KVGhhbm sgWW91Lg0K
---TBESCT-(201002232175739)-TBESCT-
Content-Type: image/pdf;
application=faxbw;
name="=?ISO-8859-1?B?RE9DMjMwMzEwLnBkZg==?="
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="=?ISO-8859-1?B?RE9DMjMwMzEwLnBkZg==?="

and this is from jevcopier

Return-Path: jevcopier@jimahev.com
Received: from mail.jimahev.com (LHLO mail.jimahev.com) (192.168.2.253) by
mail.jimahev.com with LMTP; Mon, 22 Mar 2010 17:07:52 +0800 (MYT)
Received: from localhost (localhost.localdomain [127.0.0.1])
by mail.jimahev.com (Postfix) with ESMTP id 0321F28800B7
for <erma@jimahev.com>; Mon, 22 Mar 2010 17:07:52 +0800 (MYT)
X-Virus-Scanned: amavisd-new at jimahev.com
X-Spam-Flag: YES
X-Spam-Score: 7.04
X-Spam-Level: *******
X-Spam-Status: Yes, score=7.04 tagged_above=-10 required=6.6
tests=[ALL_TRUSTED=-1.8, AWL=-1.246, BAYES_00=-2.599,
DATE_IN_PAST_03_06=0.044, DNS_FROM_OPENWHOIS=1.13,
FH_DATE_PAST_20XX=3.188, FROM_EXCESS_BASE64=1.456,
MIME_BASE64_TEXT=1.753, TVD_RCVD_IP=1.931, TVD_RCVD_IP4=3.183]
Received: from mail.jimahev.com ([127.0.0.1])
by localhost (mail.jimahev.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id VwQNWV7eOZVf for <erma@jimahev.com>;
Mon, 22 Mar 2010 17:07:51 +0800 (MYT)
Received: from 192.168.2.246 (unknown [192.168.2.246])
by mail.jimahev.com (Postfix) with ESMTP id A5DA62880096
for <erma@jimahev.com>; Mon, 22 Mar 2010 17:07:51 +0800 (MYT)
Date: Mon, 22 Mar 2010 17:00:59 +1200
From: "=?ISO-8859-1?B?amV2Y29waWVy?="
<jevcopier@jimahev.com>
Subject: =?ISO-8859-1?B?U2Nhbm5lZCBmcm9tIE1GUC0w?=
=?ISO-8859-1?B?Njk3NzY5NyAyMi8wMy8yMDEw?=
=?ISO-8859-1?B?IDE3OjAw?=
To: "=?ISO-8859-1?B?RXJtYQ==?="
<erma@jimahev.com>
Message-id: <201002221170059.410021@jimahev.com>
X-Mailer: Uacett 3.0 T450SY0A120
X-G1129ContentMessage: ScanToEmail
MIME-Version: 1.0
Content-Type: Multipart/mixed;
boundary="-TBESCT-(201002221170059)-TBESCT-"

---TBESCT-(201002221170059)-TBESCT-
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: base64

U2Nhbm5lZCBmcm9tIE1GUC0wNjk3NzY5Ny4NCkRhdGU6IDIyLz AzLzIwMTAgMTc6MDANClBhZ2Vz
OjQNClJlc29sdXRpb246MjAweDIwMCBEUEkNCi0tLS0tLS0tLS 0tLS0tLS0tLS0tLS0tLS0tLS0t
LS0tLS0tLS0tLS0NClRoaXMgZW1haWwgd2FzIHNlbnQgZnJvbS Bjb3BpZXIgbWFjaGluZS4gUGxl
YXNlIGRvIG5vdCByZXBseSB0byB0aGUgc2VuZGVyLg0KVGhhbm sgWW91Lg0K
---TBESCT-(201002221170059)-TBESCT-
Content-Type: application/pdf;
name="=?ISO-8859-1?B?RE9DMjIwMzEwLnBkZg==?="
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="=?ISO-8859-1?B?RE9DMjIwMzEwLnBkZg==?="

[uxbod]

FH_DATE_PAST_20XX=3.188

You need to sort out your SpamAssassin rules [SOLVED] FH_DATE_PAST_20XX - Spamassassin bug - incorrect tagging from Jan 1, 2010 on.