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Thread: [SOLVED] A network service error has occurred

  1. #1
    jayarajmohan is offline Special Member
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    Default [SOLVED] A network service error has occurred

    Hi

    I was installed Zimbra 5 for 2months ago. Every thing was working fine.

    But for last one month i didnt use this server even didnt logged in with client(browser).

    When I am trying to use the zimbra now, its logged in right, and can see the mails, but while i am sending mails, it shows this error "A network service error has occurred"..

    please guide me to solve this...



    Thanks

  2. #2
    jayarajmohan is offline Special Member
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    Default

    Any idea ?????

  3. #3
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    uxbod is offline Moderator
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    Default

    Have you tried checking your Log Files - Zimbra :: Wiki for error messages ?

  4. #4
    jayarajmohan is offline Special Member
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    This is the error which is copied from /opt/zimbra/log/mailbox.log


    2010-03-15 11:57:18,889 INFO [btpool0-9] [name=charlesprem@central.kgisl.com;mid=4;ip=10.100 .1.107;ua=ZimbraWebClient - IE6 (Win)/5.0.19_GA_3083.RHEL5;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException: SMTP server reported: 451 4.3.5 Server configuration error

    ExceptionId:btpool0-9:1268634438889:65ccc51dc16e757c
    Code:mail.SEND_FAILURE Argunsent, STR, "charlesprem <charlesprem@kggroup.com>")
    at com.zimbra.cs.mailbox.MailServiceException.interna l_SEND_FAILURE(MailServiceException.java:441)
    at com.zimbra.cs.mailbox.MailServiceException.SEND_FA ILURE(MailServiceException.java:453)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:323)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:120)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:195)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:155)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:430)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1102)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:120)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:361)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:489)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:834)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:205)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:364)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeSendFailedExc eption: 451 4.3.5 Server configuration error
    ; chained exception is:
    com.sun.mail.smtp.SMTPAddressFailedException: 451 4.3.5 Server configuration error

    at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTranspo rt.java:1281)
    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTr ansport.java:622)
    at javax.mail.Transport.send0(Transport.java:169)
    at javax.mail.Transport.send(Transport.java:98)
    at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:559)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:255)
    ... 33 more

  5. #5
    veronica is offline Outstanding Member
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    Default

    As it says 451 4.3.5 Server configuration error
    there is a misconfiguration. Verify if you have correct zimbraSmtpHostname.

  6. #6
    jayarajmohan is offline Special Member
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    This is the error message while sending mails.. any idea ????


    A network service error has occurred.
    method: SendMsgRequest
    msg: system failure: MessagingException
    code: service.FAILURE
    detail: soap:Receiver
    trace: btpool0-9:1268904666625:5cb5495032e31c5d
    request:

    Body: {
    SendMsgRequest: {
    _jsns: "urn:zimbraMail",
    m: {
    e: [
    0: {
    a: "jayarajmohan@kggroup.com",
    p: "jayarajmohan",
    t: "t"
    },
    1: {
    a: "jayarajmohan@central.kgisl.com",
    p: "jayaraj mohan",
    t: "f"
    }
    ],
    id: "282",
    idnt: "032d3a29-a7a7-4332-8634-3f04593f739a",
    irt: {
    _content: "<9876821.111268904560097.JavaMail.root@test.kgisl .com>"
    },
    mp: [
    0: {
    content: {
    _content: "test"
    },
    ct: "text/plain"
    }
    ],
    su: {
    _content: "test"
    }
    },
    suid: 1268890110628
    }
    },
    Header: {
    context: {
    _jsns: "urn:zimbra",
    account: {
    _content: "jayarajmohan@central.kgisl.com",
    by: "name"
    },
    authToken: "(removed)",
    format: {
    type: "js"
    },
    notify: {
    seq: 3
    },
    sessionId: {
    _content: 18,
    id: 18
    },
    userAgent: {
    name: "ZimbraWebClient - FF3.0 (Win)",
    version: "5.0.19_GA_3083.RHEL5"
    }
    }
    }

  7. #7
    veronica is offline Outstanding Member
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    Default

    It is a smtp configuration issue

  8. #8
    jayarajmohan is offline Special Member
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    Hi,

    We have fixxed the issue.. We were changing some settings to acheive the mail rules. So we need to flush the settings using this command..

    postconf -e smtpd_restriction_classes=' '

    zmmtactl reload


    Then the mentioned error gone ..

    Thank you...

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