[SOLVED] A network service error has occurred

[jayarajmohan]

Hi

I was installed Zimbra 5 for 2months ago. Every thing was working fine.

But for last one month i didnt use this server even didnt logged in with client(browser).

When I am trying to use the zimbra now, its logged in right, and can see the mails, but while i am sending mails, it shows this error "A network service error has occurred"..

please guide me to solve this...



Thanks

[jayarajmohan]

Any idea ?????

[uxbod]

Have you tried checking your Log Files - Zimbra :: Wiki for error messages ?

[jayarajmohan]

This is the error which is copied from /opt/zimbra/log/mailbox.log


2010-03-15 11:57:18,889 INFO [btpool0-9] [name=charlesprem@central.kgisl.com;mid=4;ip=10.100 .1.107;ua=ZimbraWebClient - IE6 (Win)/5.0.19_GA_3083.RHEL5;] SoapEngine - handler exception
com.zimbra.cs.mailbox.MailServiceException: SMTP server reported: 451 4.3.5 Server configuration error

ExceptionId:btpool0-9:1268634438889:65ccc51dc16e757c
Code:mail.SEND_FAILURE Argunsent, STR, "charlesprem <charlesprem@kggroup.com>")
at com.zimbra.cs.mailbox.MailServiceException.interna l_SEND_FAILURE(MailServiceException.java:441)
at com.zimbra.cs.mailbox.MailServiceException.SEND_FA ILURE(MailServiceException.java:453)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:323)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:120)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:195)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:155)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:430)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1102)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:120)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:361)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:489)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:834)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:205)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:364)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.cs.mailbox.MailSender$SafeSendFailedExc eption: 451 4.3.5 Server configuration error
; chained exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 451 4.3.5 Server configuration error

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTranspo rt.java:1281)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTr ansport.java:622)
at javax.mail.Transport.send0(Transport.java:169)
at javax.mail.Transport.send(Transport.java:98)
at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:559)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:255)
... 33 more

[veronica]

As it says 451 4.3.5 Server configuration error
there is a misconfiguration. Verify if you have correct zimbraSmtpHostname.

[jayarajmohan]

This is the error message while sending mails.. any idea ????


A network service error has occurred.
method: SendMsgRequest
msg: system failure: MessagingException
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-9:1268904666625:5cb5495032e31c5d
request:

Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "jayarajmohan@kggroup.com",
p: "jayarajmohan",
t: "t"
},
1: {
a: "jayarajmohan@central.kgisl.com",
p: "jayaraj mohan",
t: "f"
}
],
id: "282",
idnt: "032d3a29-a7a7-4332-8634-3f04593f739a",
irt: {
_content: "<9876821.111268904560097.JavaMail.root@test.kgisl .com>"
},
mp: [
0: {
content: {
_content: "test"
},
ct: "text/plain"
}
],
su: {
_content: "test"
}
},
suid: 1268890110628
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "jayarajmohan@central.kgisl.com",
by: "name"
},
authToken: "(removed)",
format: {
type: "js"
},
notify: {
seq: 3
},
sessionId: {
_content: 18,
id: 18
},
userAgent: {
name: "ZimbraWebClient - FF3.0 (Win)",
version: "5.0.19_GA_3083.RHEL5"
}
}
}

[veronica]

It is a smtp configuration issue

[jayarajmohan]

Hi,

We have fixxed the issue.. We were changing some settings to acheive the mail rules. So we need to flush the settings using this command..

postconf -e smtpd_restriction_classes=' '

zmmtactl reload

Then the mentioned error gone ..

Thank you...