messages sent to junk folder instead of Inbox

[derreck.alas]

Hi guys,

I'm a totally newbie to ZCS, I had this problem that all sent messages of a certain account directly sent to junk folder of the recipient/recipients. I have searched for solutions on how to solved the problems but there seems no thread that matched my problem. Please help me guys... my boss want to kill me...... Thanks in advanced. God Bless and more power

[uxbod]

Welcome to the forums

We would need to see the headers from one of the emails.

[watsin]

got the same problem..!!


Mail headers below.
========================

Return-Path: apache@watsin.ADD.corp
Received: from smtp.synergynine.com (LHLO smtp.synergynine.com)
(174.143.168.208) by smtp.synergynine.com with LMTP; Thu, 13 May 2010
07:26:05 +0000 (UTC)
Received: from localhost (localhost [127.0.0.1])
by smtp.synergynine.com (Postfix) with ESMTP id 39138660161
for <mike.h@synergynine.com>; Thu, 13 May 2010 07:26:05 +0000 (UTC)
X-Virus-Scanned: amavisd-new at smtp.synergynine.com
X-Spam-Flag: YES
X-Spam-Score: 5.006
X-Spam-Level: *****
X-Spam-Status: Yes, score=5.006 tagged_above=-10 required=5
tests=[ALL_TRUSTED=-1.8, BAYES_50=0.001, DNS_FROM_OPENWHOIS=1.13,
FH_FROMEML_NOTLD=2.696, FROM_NO_USER=1.483, NO_DNS_FOR_FROM=1.496]
autolearn=no
Received: from smtp.synergynine.com ([127.0.0.1])
by localhost (smtp.synergynine.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id gWNv5VcpJfKa for <mike.h@synergynine.com>;
Thu, 13 May 2010 07:25:50 +0000 (UTC)
Received: from intranet.synergynine.corp (intranet.synergynine.corp [192.168.2.19])
by smtp.synergynine.com (Postfix) with ESMTPS id C0ACD66018A
for <mike.h@synergynine.com>; Thu, 13 May 2010 07:25:49 +0000 (UTC)
Received: from intranet.synergynine.corp (localhost.localdomain [127.0.0.1])
by intranet.synergynine.corp (8.13.8/8.13.8) with ESMTP id o4D7PjVa001329
for <mike.h@synergynine.com>; Thu, 13 May 2010 09:25:45 +0200
Received: (from apache@localhost)
by intranet.synergynine.corp (8.13.8/8.13.8/Submit) id o4D7Pj0K001326;
Thu, 13 May 2010 09:25:45 +0200
Subject: Spam Detected[synergynine.com #456] Resolved: ADSL speed not in Sync
From: "Fikile Malindi via RT" <>
Reply-To:
Message-ID: <rt-3.8.7-12656-1273735545-132.456-10-0@example.com>
Precedence: bulk
X-RT-Loop-Prevention: synergynine.com
RT-Ticket: synergynine.com #456
Managed-by: RT 3.8.7 (Best Practical: RT: Request Tracker)
RT-Originator: fikile.m@synergynine.com
To: mike.h@synergynine.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Thu, 13 May 2010 09:25:45 +0200

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

[uxbod]

Welcome to the forums

DNS_FROM_OPENWHOIS=1.13

Search the forums for openwhois as that issue has been covered many times; performing a upgrade to the latest Zimbra release will resolve the issue as-well