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Thread: Zindus produces a permission denied

  1. #1
    stegbth is offline Special Member
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    Default Zindus produces a permission denied

    hi all,

    i am running zindus 0.8.14 within Thunderbird 3.0.1, it syncronizie about 4000Contacts against Zimbra 5.0.18.
    I created today a new Adressbook within Zimbra and tried to Sync with Thunderbird.

    No the syncronisation doesn't work and i get the following error in mailboxd.log

    2010-02-27 18:39:01,186 INFO [btpool0-15] [name=formamail@mydomain.com;aname=rbern@mydomain.c om;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: permission denied: you do not have sufficient permissions
    ExceptionId:btpool0-15:1267295941186:bd7892b227e78ee2
    Code:service.PERM_DENIED
    at com.zimbra.common.service.ServiceException.PERM_DE NIED(ServiceException.java:283)
    at com.zimbra.cs.mailbox.Mailbox.checkAccess(Mailbox. java:1980)
    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1992)
    at com.zimbra.cs.service.mail.MailDocumentHandler.get ProxyTarget(MailDocumentHandler.java:97)
    at com.zimbra.cs.service.mail.MailDocumentHandler.pro xyIfNecessary(MailDocumentHandler.java:79)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:276)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    what could be the cause of this? where is a permission missing.

    best regards
    thomas
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  2. #2
    ljm
    ljm is offline Project Contributor
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    Default Gal?

    Does this user have permission to access the GAL?

    If not, the options are:
    a) give the zimbra user access to the GAL
    b) configure the addon not to ask for the GAL (Thunderbird Tools/Zindus/Edit)

    If that doesn't explain it, have a look in the logfile - very likely the explanation will be there, or if you can't make sense of it, file a bug report.
    Last edited by ljm; 02-27-2010 at 02:19 PM.
    Zindus - contact sync for Thunderbird and Zimbra

  3. #3
    stegbth is offline Special Member
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    Default

    hello,

    how can the access to the gal get denied to an user?

    best regards
    thomas
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  4. #4
    ljm
    ljm is offline Project Contributor
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    Default

    GAL access can be enabled/disabled in the admin interface - both 'class of service' and per account.
    Zindus - contact sync for Thunderbird and Zimbra

  5. #5
    stegbth is offline Special Member
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    Default

    The User has GAL Access and Zindus was able to sync that befor i created the new Adressbooks below of existing Adressbooks.
    I wanted this Adressbooks to get syncronized. I will try to delete the adressbooks and check if the sync works afterwards.
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  6. #6
    ljm
    ljm is offline Project Contributor
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    Default

    Another possibility - has permission been revoked on a shared addressbook?

    The answer will be in the logfile. What is the SOAP request to which Zimbra is responding PERM_DENIED?
    Zindus - contact sync for Thunderbird and Zimbra

  7. #7
    stegbth is offline Special Member
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    Default

    hi,

    currently i cant check the notebook with zindus.

    but i didn't revoke any permissions.

    In the mailbox.log it is NOT listed, what folder has Permission denied.

    the message before is:
    2010-02-27 18:34:58,980 INFO [btpool0-16] [name=formamail@mydomain.com;aname=rbern@mydomain.c om;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] mailop - Adding Contact natt@customerdomain.com: id=105290, folderId=7, folderName=Contacts.
    2010-02-27 18:34:58,992 INFO [btpool0-16] [name=formamail@mydomain.com;aname=rbern@mydomain.c om;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] soap - (batch) CreateContactRequest
    2010-02-27 18:34:59,000 INFO [btpool0-16] [name=formamail@mydomain.com;aname=rbern@mydomain.c om;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: permission denied: you do not have sufficient permissions
    ExceptionId:btpool0-16:1267295698993:bd7892b227e78ee2
    Code:service.PERM_DENIED
    at com.zimbra.common.service.ServiceException.PERM_DE NIED(ServiceException.java:283)
    after the Erorr message i also cant recognize, what folder has insufficient permission.

    best regards
    thomas
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  8. #8
    ljm
    ljm is offline Project Contributor
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    Default

    Hard to debug from server side only. ie without access to client.
    Zindus - contact sync for Thunderbird and Zimbra

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