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Thread: After Reboot: "mailbox stopped" - urgent

  1. #1
    Jazzhands is offline Active Member
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    Exclamation After Reboot: "mailbox stopped" - urgent

    We had our server (RHEL 4) rebooted lastnight. Zimbra has been running happily for months. After reboot we can start zimbra, however, we get:

    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    mta Running
    snmp Running
    spell Running

    The only information I found by searching was related to the redo.log file or the mysql password being incorrect. I assure you that neither of these issues are causing this. Our redo.log perms are fine and our mysql server can be logged into simply with "mysql mysql". Nothing in /var/log/zimbra.log points to any apparent problem, however, I am no zimbra expert so I could be missing something.

    Could anyone please help me out here. I have tried restarting tomcat, postfix and every other service. I am completely lost on how to continue from here. Let me know of any logs/commands I can run to help out. I'll be refreshing this thread about every 60 seconds.

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    hey Jazz,
    Do me a favor and check to see if you can access your e-mail and send and receive mail anyway.

    I have a theory.

  3. #3
    Jazzhands is offline Active Member
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    Ok I am trying. I never use the mail client, just the browser feature so I'm unsure if it is just me or the server. I am getting auth failed but Thunderbird appears to be connection, just failing on auth, which could just be my settings since I did this so fast. Please tell me your theory

  4. #4
    Jazzhands is offline Active Member
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    I'm sorry for leaving this out of my original post, but the reason for the reboot lastnight was adding more memory to the server. Does this mess with zimbra? It was just a hardware upgrade. Shutdown server, add memory, start server. If we reinstall zimbra will we lose all the mail? We have extremely important emails we cannot lose. I hope this helps you.

    Oh, I just rebooted and tried to start postfix:
    [zimbra@79954-dev ~]$ /opt/zimbra/bin/postfix start
    postmap: fatal: bad numerical configuration: message_size_limit =
    postsuper: fatal: bad numerical configuration: message_size_limit =
    postalias: fatal: bad numerical configuration: message_size_limit =
    postfix: fatal: bad numerical configuration: message_size_limit =

    Hope this helps.

  5. #5
    victorLeong is offline Active Member
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    Quote Originally Posted by Jazzhands
    I'm sorry for leaving this out of my original post, but the reason for the reboot lastnight was adding more memory to the server. Does this mess with zimbra? It was just a hardware upgrade. Shutdown server, add memory, start server. If we reinstall zimbra will we lose all the mail? We have extremely important emails we cannot lose. I hope this helps you.

    Oh, I just rebooted and tried to start postfix:
    [zimbra@79954-dev ~]$ /opt/zimbra/bin/postfix start
    postmap: fatal: bad numerical configuration: message_size_limit =
    postsuper: fatal: bad numerical configuration: message_size_limit =
    postalias: fatal: bad numerical configuration: message_size_limit =
    postfix: fatal: bad numerical configuration: message_size_limit =

    Hope this helps.
    hi Jazzhands
    Check the "/opt/zimbra/postfix/conf/main.cf". The message_size_limit has been set or not?

  6. #6
    Jazzhands is offline Active Member
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    message_size_limit = 51200000

    Interestingly this was set to nothing earlier. However, the main problem appears to be with tomcat not starting. In catalina out I get:

    Fatal error: terminating: PrivilegedServlet init failed
    java.net.BindException: Address already in use
    at sun.nio.ch.Net.bind(Native Method)
    at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSock etChannelImpl.java:119)
    at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAd aptor.java:59)
    at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAd aptor.java:52)
    at com.zimbra.cs.util.NetUtil.newBoundServerSocket(Ne tUtil.java:78)
    at com.zimbra.cs.util.NetUtil.reserveServerSocket(Net Util.java:101)
    at com.zimbra.cs.servlet.PrivilegedServlet.init(Privi legedServlet.java:79)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:211)
    at org.apache.catalina.core.StandardWrapper.loadServl et(StandardWrapper.java:1068)
    at org.apache.catalina.core.StandardWrapper.load(Stan dardWrapper.java:900)
    at org.apache.catalina.core.StandardContext.loadOnSta rtup(StandardContext.java:3823)
    at org.apache.catalina.core.StandardContext.start(Sta ndardContext.java:4087)
    at org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:759)
    at org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:739)
    at org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:524)
    at org.apache.catalina.startup.HostConfig.deployDirec tory(HostConfig.java:909)
    at org.apache.catalina.startup.HostConfig.deployDirec tories(HostConfig.java:872)
    at org.apache.catalina.startup.HostConfig.deployApps( HostConfig.java:474)
    at org.apache.catalina.startup.HostConfig.start(HostC onfig.java:1106)
    at org.apache.catalina.startup.HostConfig.lifecycleEv ent(HostConfig.java:310)
    at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
    Not sure what any of this means. It's like tomcat can't start because it's already in use.. but nothing is running related to tomcat. This is from the catalina.out file.

  7. #7
    robbyt is offline Loyal Member
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    2 things to try:

    remove the memory and see if that fixes things?

    make a tar of the /opt/zimbra directory and do a zimbra reinstall. If you do an upgrade, your data should be safe. (should being the operative, that's why you made a tar first!)

  8. #8
    Jazzhands is offline Active Member
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    Ok, thanks for the help. I am going to attempt to upgrade the version. Now, do I just run the install script without uninstalling zimbra first? Is that an upgrade? I've already backup the zimbra folder.

    If I upgrade/reinstall and do indeed have problems, ie lose mail, is there an article somewhere on restoring the users/mailboxes? Is it as simple as copying folders?

    Thank you.

  9. #9
    Jazzhands is offline Active Member
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    Zimbra has been upgraded. The problem still persists with mailbox/tomcat:

    zmcontrol status
    Host mail.evalonline.net
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    tomcat is not running
    mta Running
    snmp Running
    spell Running

    I get the same BindExeption error. There is no other instance of tomcat running on this box. The other web server is shutdown and runs on a different port anyway. I am really at a loss here.

  10. #10
    Jazzhands is offline Active Member
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    Here again is the outpout form catalina.log. I am not sure why it is trying port 110, I don't know enough about tomcat.

    Zimbra server reserving server socket port=110 bindaddr=null ssl=false
    Fatal error: terminating: PrivilegedServlet init failed
    java.net.BindException: Address already in use
    at sun.nio.ch.Net.bind(Native Method)
    at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSock etChannelImpl.java:119)
    at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAd aptor.java:59)
    at com.zimbra.cs.util.NetUtil.newBoundServerSocket(Ne tUtil.java:78)
    at com.zimbra.cs.util.NetUtil.reserveServerSocket(Net Util.java:101)
    at com.zimbra.cs.servlet.PrivilegedServlet.init(Privi legedServlet.java:79)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:211)
    at org.apache.catalina.core.StandardWrapper.loadServl et(StandardWrapper.java:1105)
    at org.apache.catalina.core.StandardWrapper.load(Stan dardWrapper.java:932)
    at org.apache.catalina.core.StandardContext.loadOnSta rtup(StandardContext.java:3915)
    at org.apache.catalina.core.StandardContext.start(Sta ndardContext.java:4176)
    at org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:759)
    at org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:739)
    at org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:524)
    at org.apache.catalina.startup.HostConfig.deployDirec tory(HostConfig.java:910)
    at org.apache.catalina.startup.HostConfig.deployDirec tories(HostConfig.java:873)
    at org.apache.catalina.startup.HostConfig.deployApps( HostConfig.java:474)
    at org.apache.catalina.startup.HostConfig.start(HostC onfig.java:1118)
    at org.apache.catalina.startup.HostConfig.lifecycleEv ent(HostConfig.java:310)
    at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
    at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1020)
    at org.apache.catalina.core.StandardHost.start(Standa rdHost.java:718)
    at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1012)
    at org.apache.catalina.core.StandardEngine.start(Stan dardEngine.java:442)
    at org.apache.catalina.core.StandardService.start(Sta ndardService.java:450)
    at org.apache.catalina.core.StandardServer.start(Stan dardServer.java:700)
    at org.apache.catalina.startup.Catalina.start(Catalin a.java:551)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.start(Bootst rap.java:275)
    at org.apache.catalina.startup.Bootstrap.main(Bootstr ap.java:413)

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