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  #1 (permalink)  
Old 02-08-2010, 10:41 AM
Active Member
  
Posts: 45
Default mailbox "Stopped"
Just did a 5.0.22 update from 5.0.20 and I cannot get one of my mailboxes to start.

We have two servers running NE. Did the upgrade on one server, and had no issues. On the second system I cannot get the mailbox to start now. I've tried restarting the services, rebooting, and even read that reinstalling the cert would help. It's not. Since I'm not getting a call back from Zimbra support for Production down, I had to post here.


antispam Running
antivirus Running
convertd Running
ldap Running
logger Running
mailbox Stopped
zmmtaconfig is running.
convertd running pid: 10479
mailboxd is not running.
zmmailboxdctl is not running
mta Running
snmp Running
spell Running
stats Running
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OS : Ubuntu 6.02 LTS
ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6
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  #2 (permalink)  
Old 02-08-2010, 11:06 AM
Zimbra Consultant & Moderator
  
Posts: 19,559
Default
You need to post any errors you see in the log files when you try starting Zimbra.
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Regards


Bill
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  #3 (permalink)  
Old 02-08-2010, 11:15 AM
Active Member
  
Posts: 45
Default
zmmailboxd.out logs

Code:
1516 WARN  [main] log - EXCEPTION
java.lang.NoSuchMethodException: class org.mortbay.jetty.nio.SelectChannelConnector.setUseDirectBuffers(class java.lang.Object)
        at org.mortbay.xml.XmlConfiguration.set(XmlConfiguration.java:424)
        at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:248)
        at org.mortbay.xml.XmlConfiguration.newObj(XmlConfiguration.java:626)
        at org.mortbay.xml.XmlConfiguration.itemValue(XmlConfiguration.java:915)
        at org.mortbay.xml.XmlConfiguration.value(XmlConfiguration.java:837)
        at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:523)
        at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
        at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:214)
        at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:974)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:592)
        at org.mortbay.start.Main.invokeMain(Main.java:183)
        at org.mortbay.start.Main.start(Main.java:497)
        at org.mortbay.start.Main.main(Main.java:115)
CompilerOracle: exclude com/zimbra/cs/session/SessionMap putAndPrune
CompilerOracle: exclude com/zimbra/cs/mailbox/MailItem delete
CompilerOracle: exclude org/apache/xerces/impl/XMLDocumentFragmentScannerImpl$FragmentContentDispatcher dispatch
0    INFO  [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
Zimbra server reserving server socket port=110 bindaddr=null ssl=false
Zimbra server reserving server socket port=995 bindaddr=null ssl=true
Zimbra server reserving server socket port=143 bindaddr=null ssl=false
Zimbra server reserving server socket port=993 bindaddr=null ssl=true
Zimbra server reserving server socket port=7025 bindaddr=216.94.36.114 ssl=false
### Excluding compile:  org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher::dispatch
1433 WARN  [main] log - Config error at <Set name="useDirectBuffers"/>
1433 WARN  [main] log - Config error at <Call name="addConnector"><Arg>
        <New id="http" class="org.mortbay.jetty.nio.SelectChannelConnector"><Set name="port"><SystemProperty name="jetty.port" default="80"/></Set><Set name="maxIdleTime">30000</Set><Set name="lowResourceMaxIdleTime">1000</Set><Set name="Acceptors">2</Set><Set name="confidentialPort">443</Set><Set name="useDirectBuffers"/></New>
      </Arg></Call>
1435 WARN  [main] log - EXCEPTION
java.lang.NoSuchMethodException: class org.mortbay.jetty.nio.SelectChannelConnector.setUseDirectBuffers(class java.lang.Object)
        at org.mortbay.xml.XmlConfiguration.set(XmlConfiguration.java:424)
        at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:248)
        at org.mortbay.xml.XmlConfiguration.newObj(XmlConfiguration.java:626)
        at org.mortbay.xml.XmlConfiguration.itemValue(XmlConfiguration.java:915)
        at org.mortbay.xml.XmlConfiguration.value(XmlConfiguration.java:837)
        at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:523)
        at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
        at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:214)
        at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:974)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:592)
        at org.mortbay.start.Main.invokeMain(Main.java:183)
        at org.mortbay.start.Main.start(Main.java:497)
        at org.mortbay.start.Main.main(Main.java:115)
/var/log/zimbra.log

Code:
Feb  8 10:02:18 vmail slapd[25834]: slapd stopped.
Feb  8 10:04:01 vmail CRON[3314]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: status requested
Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: stale pid 27565 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: assuming no other instance is running
Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: assuming no other instance is running
Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: no manager process is running
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: antispam: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: antivirus: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: convertd: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: ldap: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: logger: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: mailbox: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: mta: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: snmp: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: spell: Stopped
Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: stats: Stopped
Feb  8 10:04:07 vmail CRON[3314]: (pam_unix) session closed for user zimbra
Feb  8 10:05:01 vmail CRON[3535]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:05:01 vmail CRON[3535]: (pam_unix) session closed for user zimbra
Feb  8 10:06:01 vmail CRON[3540]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: status requested
Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: stale pid 27565 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: assuming no other instance is running
Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: assuming no other instance is running
Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: no manager process is running
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: antispam: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: antivirus: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: convertd: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: ldap: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: logger: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: mailbox: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: mta: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: snmp: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: spell: Stopped
Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: stats: Stopped
Feb  8 10:06:08 vmail CRON[3540]: (pam_unix) session closed for user zimbra
Feb  8 10:08:01 vmail CRON[3759]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: status requested
Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: stale pid 27565 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: assuming no other instance is running
Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: assuming no other instance is running
Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: no manager process is running
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: antispam: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: antivirus: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: convertd: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: ldap: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: logger: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: mailbox: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: mta: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: snmp: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: spell: Stopped
Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: stats: Stopped
Feb  8 10:08:07 vmail CRON[3759]: (pam_unix) session closed for user zimbra
Feb  8 10:10:01 vmail CRON[3984]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:10:01 vmail CRON[3986]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:10:01 vmail CRON[3989]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:10:01 vmail CRON[3991]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:10:01 vmail CRON[3993]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:10:01 vmail CRON[3988]: (pam_unix) session opened for user zimbra by (uid=0)
Feb  8 10:10:01 vmail CRON[3989]: (pam_unix) session closed for user zimbra
Feb  8 10:10:01 vmail postfix/postqueue[4014]: fatal: Queue report unavailable - mail system is down
Feb  8 10:10:02 vmail zimbramon[3985]: 3985:info: 2010-02-08 10:10:01, QUEUE: 0 0
Feb  8 10:10:03 vmail CRON[3988]: (pam_unix) session closed for user zimbra
Feb  8 10:10:03 vmail CRON[3986]: (pam_unix) session closed for user zimbra
Feb  8 10:10:04 vmail zimbramon[3992]: 3992:info: 2010-02-08 10:10:02, DISK: vmail.org.psps.com: dev: /dev/sda1, mp: /, tot: 33827, avail: 19791
__________________
OS : Ubuntu 6.02 LTS
ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6
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  #4 (permalink)  
Old 02-08-2010, 11:22 AM
Active Member
  
Posts: 45
Default
Tried deleting the zmmailboxd_manager.pid as well and then restarting the services...same thing.
__________________
OS : Ubuntu 6.02 LTS
ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6
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  #5 (permalink)  
Old 02-08-2010, 11:34 AM
Active Member
  
Posts: 45
Default
Code:
zimbra@vmail:~/log$ cat /etc/hosts
127.0.0.1       localhost.localdomain   localhost
216.*.*.114   vmail.org.MAIL.com      vmail vmail.MAIL.com
209.*.*.104   mail.org.MAIL.com     mail   mail.MAIL.com

# The following lines are desirable for IPv6 capable hosts
::1     ip6-localhost ip6-loopback
#fe00::0 ip6-localnet
#ff00::0 ip6-mcastprefix
#ff02::1 ip6-allnodes
#ff02::2 ip6-allrouters
#ff02::3 ip6-allhosts
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OS : Ubuntu 6.02 LTS
ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6
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  #6 (permalink)  
Old 02-08-2010, 01:12 PM
Trained Alumni
  
Posts: 11
Default
I'll add that I am seeing the same exact issue when I upgraded from 5.0.19 to 5.0.22 in our test environment.

Doug
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  #7 (permalink)  
Old 02-09-2010, 12:43 PM
Zimbra Employee
  
Posts: 601
Default
we need to see the zmsetup.log from the upgrades. you can pm me directly or add it as a private comment to bug 44528
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