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Thread: mailbox "Stopped"

  1. #1
    hodd is offline Active Member
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    Default mailbox "Stopped"

    Just did a 5.0.22 update from 5.0.20 and I cannot get one of my mailboxes to start.

    We have two servers running NE. Did the upgrade on one server, and had no issues. On the second system I cannot get the mailbox to start now. I've tried restarting the services, rebooting, and even read that reinstalling the cert would help. It's not. Since I'm not getting a call back from Zimbra support for Production down, I had to post here.


    antispam Running
    antivirus Running
    convertd Running
    ldap Running
    logger Running
    mailbox Stopped
    zmmtaconfig is running.
    convertd running pid: 10479
    mailboxd is not running.
    zmmailboxdctl is not running
    mta Running
    snmp Running
    spell Running
    stats Running
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    You need to post any errors you see in the log files when you try starting Zimbra.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    hodd is offline Active Member
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    zmmailboxd.out logs

    Code:
    1516 WARN  [main] log - EXCEPTION
    java.lang.NoSuchMethodException: class org.mortbay.jetty.nio.SelectChannelConnector.setUseDirectBuffers(class java.lang.Object)
            at org.mortbay.xml.XmlConfiguration.set(XmlConfiguration.java:424)
            at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:248)
            at org.mortbay.xml.XmlConfiguration.newObj(XmlConfiguration.java:626)
            at org.mortbay.xml.XmlConfiguration.itemValue(XmlConfiguration.java:915)
            at org.mortbay.xml.XmlConfiguration.value(XmlConfiguration.java:837)
            at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:523)
            at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
            at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:214)
            at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:974)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:592)
            at org.mortbay.start.Main.invokeMain(Main.java:183)
            at org.mortbay.start.Main.start(Main.java:497)
            at org.mortbay.start.Main.main(Main.java:115)
    CompilerOracle: exclude com/zimbra/cs/session/SessionMap putAndPrune
    CompilerOracle: exclude com/zimbra/cs/mailbox/MailItem delete
    CompilerOracle: exclude org/apache/xerces/impl/XMLDocumentFragmentScannerImpl$FragmentContentDispatcher dispatch
    0    INFO  [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    Zimbra server reserving server socket port=110 bindaddr=null ssl=false
    Zimbra server reserving server socket port=995 bindaddr=null ssl=true
    Zimbra server reserving server socket port=143 bindaddr=null ssl=false
    Zimbra server reserving server socket port=993 bindaddr=null ssl=true
    Zimbra server reserving server socket port=7025 bindaddr=216.94.36.114 ssl=false
    ### Excluding compile:  org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher::dispatch
    1433 WARN  [main] log - Config error at <Set name="useDirectBuffers"/>
    1433 WARN  [main] log - Config error at <Call name="addConnector"><Arg>
            <New id="http" class="org.mortbay.jetty.nio.SelectChannelConnector"><Set name="port"><SystemProperty name="jetty.port" default="80"/></Set><Set name="maxIdleTime">30000</Set><Set name="lowResourceMaxIdleTime">1000</Set><Set name="Acceptors">2</Set><Set name="confidentialPort">443</Set><Set name="useDirectBuffers"/></New>
          </Arg></Call>
    1435 WARN  [main] log - EXCEPTION
    java.lang.NoSuchMethodException: class org.mortbay.jetty.nio.SelectChannelConnector.setUseDirectBuffers(class java.lang.Object)
            at org.mortbay.xml.XmlConfiguration.set(XmlConfiguration.java:424)
            at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:248)
            at org.mortbay.xml.XmlConfiguration.newObj(XmlConfiguration.java:626)
            at org.mortbay.xml.XmlConfiguration.itemValue(XmlConfiguration.java:915)
            at org.mortbay.xml.XmlConfiguration.value(XmlConfiguration.java:837)
            at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:523)
            at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
            at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:214)
            at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:974)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:592)
            at org.mortbay.start.Main.invokeMain(Main.java:183)
            at org.mortbay.start.Main.start(Main.java:497)
            at org.mortbay.start.Main.main(Main.java:115)
    /var/log/zimbra.log

    Code:
    Feb  8 10:02:18 vmail slapd[25834]: slapd stopped.
    Feb  8 10:04:01 vmail CRON[3314]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: status requested
    Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: stale pid 27565 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: assuming no other instance is running
    Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: assuming no other instance is running
    Feb  8 10:04:06 vmail zmmailboxdmgr[3454]: no manager process is running
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: antispam: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: antivirus: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: convertd: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: ldap: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: logger: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: mailbox: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: mta: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: snmp: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: spell: Stopped
    Feb  8 10:04:07 vmail zimbramon[3315]: 3315:info: 2010-02-08 10:04:01, STATUS: vmail.org.psps.com: stats: Stopped
    Feb  8 10:04:07 vmail CRON[3314]: (pam_unix) session closed for user zimbra
    Feb  8 10:05:01 vmail CRON[3535]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:05:01 vmail CRON[3535]: (pam_unix) session closed for user zimbra
    Feb  8 10:06:01 vmail CRON[3540]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: status requested
    Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: stale pid 27565 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: assuming no other instance is running
    Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: assuming no other instance is running
    Feb  8 10:06:06 vmail zmmailboxdmgr[3680]: no manager process is running
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: antispam: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: antivirus: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: convertd: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: ldap: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: logger: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: mailbox: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: mta: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: snmp: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: spell: Stopped
    Feb  8 10:06:08 vmail zimbramon[3541]: 3541:info: 2010-02-08 10:06:01, STATUS: vmail.org.psps.com: stats: Stopped
    Feb  8 10:06:08 vmail CRON[3540]: (pam_unix) session closed for user zimbra
    Feb  8 10:08:01 vmail CRON[3759]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: status requested
    Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: stale pid 27565 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
    Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: assuming no other instance is running
    Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: assuming no other instance is running
    Feb  8 10:08:06 vmail zmmailboxdmgr[3905]: no manager process is running
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: antispam: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: antivirus: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: convertd: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: ldap: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: logger: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: mailbox: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: mta: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: snmp: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: spell: Stopped
    Feb  8 10:08:07 vmail zimbramon[3760]: 3760:info: 2010-02-08 10:08:01, STATUS: vmail.org.psps.com: stats: Stopped
    Feb  8 10:08:07 vmail CRON[3759]: (pam_unix) session closed for user zimbra
    Feb  8 10:10:01 vmail CRON[3984]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:10:01 vmail CRON[3986]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:10:01 vmail CRON[3989]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:10:01 vmail CRON[3991]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:10:01 vmail CRON[3993]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:10:01 vmail CRON[3988]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb  8 10:10:01 vmail CRON[3989]: (pam_unix) session closed for user zimbra
    Feb  8 10:10:01 vmail postfix/postqueue[4014]: fatal: Queue report unavailable - mail system is down
    Feb  8 10:10:02 vmail zimbramon[3985]: 3985:info: 2010-02-08 10:10:01, QUEUE: 0 0
    Feb  8 10:10:03 vmail CRON[3988]: (pam_unix) session closed for user zimbra
    Feb  8 10:10:03 vmail CRON[3986]: (pam_unix) session closed for user zimbra
    Feb  8 10:10:04 vmail zimbramon[3992]: 3992:info: 2010-02-08 10:10:02, DISK: vmail.org.psps.com: dev: /dev/sda1, mp: /, tot: 33827, avail: 19791
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  4. #4
    hodd is offline Active Member
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    Tried deleting the zmmailboxd_manager.pid as well and then restarting the services...same thing.
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  5. #5
    hodd is offline Active Member
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    Code:
    zimbra@vmail:~/log$ cat /etc/hosts
    127.0.0.1       localhost.localdomain   localhost
    216.*.*.114   vmail.org.MAIL.com      vmail vmail.MAIL.com
    209.*.*.104   mail.org.MAIL.com     mail   mail.MAIL.com
    
    # The following lines are desirable for IPv6 capable hosts
    ::1     ip6-localhost ip6-loopback
    #fe00::0 ip6-localnet
    #ff00::0 ip6-mcastprefix
    #ff02::1 ip6-allnodes
    #ff02::2 ip6-allrouters
    #ff02::3 ip6-allhosts
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  6. #6
    dgcurtis is offline Trained Alumni
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    I'll add that I am seeing the same exact issue when I upgraded from 5.0.19 to 5.0.22 in our test environment.

    Doug

  7. #7
    brian is offline Project Contributor
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    we need to see the zmsetup.log from the upgrades. you can pm me directly or add it as a private comment to bug 44528
    Bugzilla - Wiki - Downloads - Before posting... Search!

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