[SOLVED] Can't send email through the web based client

[manwe]

Hi ,
I've been using zimbra on my company for over a year now ,
I've been using zcs 6.0.0 RC2 for around 5 months , and recently i realized that users can't send emails using zimbra's web interface .
so i thought maybe not using GA is the cause so i've upgraded my installation to ZCS 6.0.4 GA , but i still have this problem
i'm using Ubuntu 8.04.3
it says :

Zimbra
A network service error has occurred
------------------------------------------
method: SendMsgRequest
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-8://mail.samexxon.com/service/soap/SendMsgRequest:1263907353312:2faf95412c355e30
.......


any suggestions would be appreciated.

[phoenix]

You seem to have a problem with your server, it's slow to respond. I'd suggest you investigate what's running on the server and what processes are using the CPU. What's the specification of the server, especially how much RAM and how many users and are you using any RAID?

[manwe]

Phoenix , thanks for the reply ,
actually it's running in virtual environment ,
the processor is Xeon 5405 , and i've given it 4 cores , as well as 2 GB of ram .
also the storage is iSCSI storage , and this setup was working for long .
i can add more ram to the server , or put it on a better CPU.
the server has around 60 users , the hard disks are in raid 10 configuration , and i've just reinstalled my OS , and upgraded my zimbra .
but it doesn't work.

[uxbod]

If you have re-installed then lets check the basics

cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain mx
dig yourdomain any
host `hostname` <- note backticks and not single quotes
su - zimbra
zmhostname

[phoenix]

Originally Posted by manwe

Phoenix , thanks for the reply ,
actually it's running in virtual environment ,
the processor is Xeon 5405 , and i've given it 4 cores , as well as 2 GB of ram .
also the storage is iSCSI storage , and this setup was working for long .
i can add more ram to the server , or put it on a better CPU.
the server has around 60 users , the hard disks are in raid 10 configuration , and i've just reinstalled my OS , and upgraded my zimbra .
but it doesn't work.

I'd suggest you post the details that uxbod has asked you for but.... when I connect from here the response from your server is extremely slow. I'd suggest you increase the RAM as it's on the low side of the server requirements and also investigate what's running and consuming resources.

[manwe]

root@mail:~# cat /etc/hosts
127.0.0.1	localhost
192.168.101.5	mail.samexxon.com	mail

# The following lines are desirable for IPv6 capable hosts
::1     ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
ff02::3 ip6-allhosts
root@mail:~# cat /etc/resolv.conf
search samexxon.com
nameserver 192.168.100.151
nameserver 192.168.96.90
#nameserver 8.8.8.8
root@mail:~# dig samexxon.com mx

; <<>> DiG 9.4.2-P2.1 <<>> samexxon.com mx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13543
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; QUESTION SECTION:
;samexxon.com.			IN	MX

;; ANSWER SECTION:
samexxon.com.		3600	IN	MX	20 ubuntu-mail.samexxon.com.

;; ADDITIONAL SECTION:
ubuntu-mail.samexxon.com. 3600	IN	A	192.168.101.5

;; Query time: 2 msec
;; SERVER: 192.168.100.151#53(192.168.100.151)
;; WHEN: Tue Jan 19 17:28:19 2010
;; MSG SIZE  rcvd: 74

root@mail:~# dig samexxon.com any

; <<>> DiG 9.4.2-P2.1 <<>> samexxon.com any
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18212
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 7, AUTHORITY: 0, ADDITIONAL: 4

;; QUESTION SECTION:
;samexxon.com.			IN	ANY

;; ANSWER SECTION:
samexxon.com.		600	IN	A	192.168.100.151
samexxon.com.		600	IN	A	192.168.100.1
samexxon.com.		600	IN	A	192.168.96.90
samexxon.com.		3600	IN	NS	vdc-sam.samexxon.com.
samexxon.com.		3600	IN	NS	secondary-dc.samexxon.com.
samexxon.com.		3600	IN	SOA	vdc-sam.samexxon.com. hostmaster.samexxon.com. 9057 900 600 86400 3600
samexxon.com.		3600	IN	MX	20 ubuntu-mail.samexxon.com.

;; ADDITIONAL SECTION:
vdc-sam.samexxon.com.	3600	IN	A	192.168.100.1
vdc-sam.samexxon.com.	3600	IN	A	192.168.100.151
secondary-dc.samexxon.com. 1200	IN	A	192.168.96.90
ubuntu-mail.samexxon.com. 3600	IN	A	192.168.101.5

;; Query time: 1 msec
;; SERVER: 192.168.100.151#53(192.168.100.151)
;; WHEN: Tue Jan 19 17:28:19 2010
;; MSG SIZE  rcvd: 266

root@mail:~# host `hostname` <- note backticks and not single quotes
bash: -: No such file or directory
root@mail:~# su - zimbra
zimbra@mail:~$ zmhostname
mail.samexxon.com

i guess everything is alright....
moreover , ppl are saying that they can send email with something like microsoft outlook.

[manwe]

Originally Posted by phoenix

I'd suggest you post the details that uxbod has asked you for but.... when I connect from here the response from your server is extremely slow. I'd suggest you increase the RAM as it's on the low side of the server requirements and also investigate what's running and consuming resources.

i've been looking closely at the memory usage ,
Java is using the most of memory,

[manwe]

Originally Posted by phoenix

I'd suggest you post the details that uxbod has asked you for but.... when I connect from here the response from your server is extremely slow. I'd suggest you increase the RAM as it's on the low side of the server requirements and also investigate what's running and consuming resources.

Phoenix , i've Upgraded the server to 4GB of ram , also , have migrated one of the resource hungry VMs to another server , i'm waiting for it to get rebooted , and i'll try again .
I'll keep you posted.

[manwe]

top - 17:44:46 up 7 min,  1 user,  load average: 0.70, 1.15, 0.63
Tasks: 133 total,   1 running, 132 sleeping,   0 stopped,   0 zombie
Cpu(s):  0.1%us,  0.0%sy,  0.0%ni, 99.9%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
Mem:   4141892k total,  1256536k used,  2885356k free,    15208k buffers
Swap:  2097144k total,        0k used,  2097144k free,   274676k cached

i've upgraded the memory , but the problem still exist ,
top says that both the CPU and memory are almost intact .
any suggestions ?

[RevDarkman]

Did you ever get this sorted? It may be related to my current issue

Regards

Ifan