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Thread: [SOLVED] Can't send email through the web based client

  1. #1
    manwe is offline Junior Member
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    Default [SOLVED] Can't send email through the web based client

    Hi ,
    I've been using zimbra on my company for over a year now ,
    I've been using zcs 6.0.0 RC2 for around 5 months , and recently i realized that users can't send emails using zimbra's web interface .
    so i thought maybe not using GA is the cause so i've upgraded my installation to ZCS 6.0.4 GA , but i still have this problem
    i'm using Ubuntu 8.04.3
    it says :

    Zimbra
    A network service error has occurred
    ------------------------------------------
    method: SendMsgRequest
    msg: system failure: Unable to send message
    code: service.FAILURE
    detail: soap:Receiver
    trace: btpool0-8://mail.samexxon.com/service/soap/SendMsgRequest:1263907353312:2faf95412c355e30
    .......


    any suggestions would be appreciated.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    You seem to have a problem with your server, it's slow to respond. I'd suggest you investigate what's running on the server and what processes are using the CPU. What's the specification of the server, especially how much RAM and how many users and are you using any RAID?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    manwe is offline Junior Member
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    Phoenix , thanks for the reply ,
    actually it's running in virtual environment ,
    the processor is Xeon 5405 , and i've given it 4 cores , as well as 2 GB of ram .
    also the storage is iSCSI storage , and this setup was working for long .
    i can add more ram to the server , or put it on a better CPU.
    the server has around 60 users , the hard disks are in raid 10 configuration , and i've just reinstalled my OS , and upgraded my zimbra .
    but it doesn't work.

  4. #4
    uxbod's Avatar
    uxbod is offline Moderator
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    If you have re-installed then lets check the basics
    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain mx
    dig yourdomain any
    host `hostname` <- note backticks and not single quotes
    su - zimbra
    zmhostname

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by manwe View Post
    Phoenix , thanks for the reply ,
    actually it's running in virtual environment ,
    the processor is Xeon 5405 , and i've given it 4 cores , as well as 2 GB of ram .
    also the storage is iSCSI storage , and this setup was working for long .
    i can add more ram to the server , or put it on a better CPU.
    the server has around 60 users , the hard disks are in raid 10 configuration , and i've just reinstalled my OS , and upgraded my zimbra .
    but it doesn't work.
    I'd suggest you post the details that uxbod has asked you for but.... when I connect from here the response from your server is extremely slow. I'd suggest you increase the RAM as it's on the low side of the server requirements and also investigate what's running and consuming resources.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    manwe is offline Junior Member
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    Code:
    root@mail:~# cat /etc/hosts
    127.0.0.1	localhost
    192.168.101.5	mail.samexxon.com	mail
    
    # The following lines are desirable for IPv6 capable hosts
    ::1     ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts
    root@mail:~# cat /etc/resolv.conf
    search samexxon.com
    nameserver 192.168.100.151
    nameserver 192.168.96.90
    #nameserver 8.8.8.8
    root@mail:~# dig samexxon.com mx
    
    ; <<>> DiG 9.4.2-P2.1 <<>> samexxon.com mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13543
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;samexxon.com.			IN	MX
    
    ;; ANSWER SECTION:
    samexxon.com.		3600	IN	MX	20 ubuntu-mail.samexxon.com.
    
    ;; ADDITIONAL SECTION:
    ubuntu-mail.samexxon.com. 3600	IN	A	192.168.101.5
    
    ;; Query time: 2 msec
    ;; SERVER: 192.168.100.151#53(192.168.100.151)
    ;; WHEN: Tue Jan 19 17:28:19 2010
    ;; MSG SIZE  rcvd: 74
    
    root@mail:~# dig samexxon.com any
    
    ; <<>> DiG 9.4.2-P2.1 <<>> samexxon.com any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18212
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 7, AUTHORITY: 0, ADDITIONAL: 4
    
    ;; QUESTION SECTION:
    ;samexxon.com.			IN	ANY
    
    ;; ANSWER SECTION:
    samexxon.com.		600	IN	A	192.168.100.151
    samexxon.com.		600	IN	A	192.168.100.1
    samexxon.com.		600	IN	A	192.168.96.90
    samexxon.com.		3600	IN	NS	vdc-sam.samexxon.com.
    samexxon.com.		3600	IN	NS	secondary-dc.samexxon.com.
    samexxon.com.		3600	IN	SOA	vdc-sam.samexxon.com. hostmaster.samexxon.com. 9057 900 600 86400 3600
    samexxon.com.		3600	IN	MX	20 ubuntu-mail.samexxon.com.
    
    ;; ADDITIONAL SECTION:
    vdc-sam.samexxon.com.	3600	IN	A	192.168.100.1
    vdc-sam.samexxon.com.	3600	IN	A	192.168.100.151
    secondary-dc.samexxon.com. 1200	IN	A	192.168.96.90
    ubuntu-mail.samexxon.com. 3600	IN	A	192.168.101.5
    
    ;; Query time: 1 msec
    ;; SERVER: 192.168.100.151#53(192.168.100.151)
    ;; WHEN: Tue Jan 19 17:28:19 2010
    ;; MSG SIZE  rcvd: 266
    
    root@mail:~# host `hostname` <- note backticks and not single quotes
    bash: -: No such file or directory
    root@mail:~# su - zimbra
    zimbra@mail:~$ zmhostname
    mail.samexxon.com

    i guess everything is alright....
    moreover , ppl are saying that they can send email with something like microsoft outlook.

  7. #7
    manwe is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    I'd suggest you post the details that uxbod has asked you for but.... when I connect from here the response from your server is extremely slow. I'd suggest you increase the RAM as it's on the low side of the server requirements and also investigate what's running and consuming resources.
    i've been looking closely at the memory usage ,
    Java is using the most of memory,

  8. #8
    manwe is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    I'd suggest you post the details that uxbod has asked you for but.... when I connect from here the response from your server is extremely slow. I'd suggest you increase the RAM as it's on the low side of the server requirements and also investigate what's running and consuming resources.
    Phoenix , i've Upgraded the server to 4GB of ram , also , have migrated one of the resource hungry VMs to another server , i'm waiting for it to get rebooted , and i'll try again .
    I'll keep you posted.

  9. #9
    manwe is offline Junior Member
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    Code:
    top - 17:44:46 up 7 min,  1 user,  load average: 0.70, 1.15, 0.63
    Tasks: 133 total,   1 running, 132 sleeping,   0 stopped,   0 zombie
    Cpu(s):  0.1&#37;us,  0.0%sy,  0.0%ni, 99.9%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
    Mem:   4141892k total,  1256536k used,  2885356k free,    15208k buffers
    Swap:  2097144k total,        0k used,  2097144k free,   274676k cached
    i've upgraded the memory , but the problem still exist ,
    top says that both the CPU and memory are almost intact .
    any suggestions ?

  10. #10
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    RevDarkman is offline Senior Member
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    Did you ever get this sorted? It may be related to my current issue

    Regards

    Ifan

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