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Thread: External account test fails with FastMail/IMAP

  1. #1
    yraber is offline New Member
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    Default External account test fails with FastMail/IMAP

    Trying to add an external account with my Fastmail email address, the test fails (Error: datasource test failed). I didn't find any information on this problem on this forum or anywere else.

    Details :
    • Running Zimbra 6.0.4GA
    • Same setup with POP3 instead of IMAP works
    • SSL or no SSL generate the same error
    • I tested a Gmail IMAP account, and it works


    And here is the mailbox.log :

    2010-01-18 09:22:05,101 INFO [btpool0-59:https://myzimbra/service/soap/TestDataSourceRequest] [name=myemail@myzimbra;mid=3;ip=194.230.41.233;ua=Z imbraWebClient - FF3.0 (Linux)/6.0.3_GA_1915.UBUNTU8;] soap - TestDataSourceRequest
    2010-01-18 09:22:05,103 INFO [btpool0-59:https://myzimbra/service/soap/TestDataSourceRequest] [name=myemail@myzimbra;mid=3;ip=194.230.41.233;ua=Z imbraWebClient - FF3.0 (Linux)/6.0.3_GA_1915.UBUNTU8;] datasource - Testing: DataSource: { id=TestId, type=imap, isEnabled=false, name=Test, host=mail.messagingengine.com, port=993, connectionType=ssl, username=myemail@fastmail.fm, folderId=-1 }
    2010-01-18 09:22:06,008 WARN [btpool0-59:https://myzimbra/service/soap/TestDataSourceRequest] [name=myemail@myzimbra;mid=3;ip=194.230.41.233;ua=Z imbraWebClient - FF3.0 (Linux)/6.0.3_GA_1915.UBUNTU8;] datasource - Test failed: DataSource: { id=TestId, type=imap, isEnabled=false, name=Test, host=mail.messagingengine.com, port=993, connectionType=ssl, username=myemail@fastmail.fm, folderId=-1 }
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=TestId, type=imap, isEnabled=false, name=Test, host=mail.messagingengine.com, port=993, connectionType=ssl, username=myemail@fastmail.fm, folderId=-1 }
    ExceptionId:btpool0-59:https://myzimbra/service/soap/TestDa...e62922418dd21a
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:247)
    at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:196)
    at com.zimbra.cs.datasource.ImapSync.test(ImapSync.ja va:121)
    at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:144)
    at com.zimbra.cs.service.mail.TestDataSource.handle(T estDataSource.java:125)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:418)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:272)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:502)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1148)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:379)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:324)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:525)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:882)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:387)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.datasource.ImapSync.checkImportingSe lf(ImapSync.java:206)
    at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:189)
    ... 36 more

    Any ideas ? Suggestions ?

    Thanks

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by yraber View Post
    And here is the mailbox.log :

    (Linux)/6.0.3_GA_1915.UBUNTU8;] soap - TestDataSourceRequest
    2010-01-18 09:22:05,103 INFO [btpool0-59:https://myzimbra/service/soap/TestDataSourceRequest] [name=myemail@myzimbra;mid=3;ip=194.230.41.233;ua=Z imbraWebClient - FF3.0
    Quote Originally Posted by yraber View Post
    Any ideas ? Suggestions ?
    A few questions to start with: why do you think 6.0.4 is installed when the log entry says different?; can you telnet to the external IMAP account via ssl & non ssl connections without problems?; is this a new install or an upgrade?; has this ever worked?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    yraber is offline New Member
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    why do you think 6.0.4 is installed when the log entry says different?;
    I intended to upgrade to 6.0.4 a while ago but didn't do it ... I should have checked before writing this post, sorry.
    zimbra@zimbra:~$ zmcontrol -v
    Release 6.0.3_GA_1915.UBUNTU8 UBUNTU8 FOSS edition.

    can you telnet to the external IMAP account via ssl & non ssl connections without problems?;
    Yes, both are working

    is this a new install or an upgrade?;
    An upgrade, it was a 5.0.x system that I upgraded to 6.0, 6.0.1, 6.0.2 and now 6.0.3

    has this ever worked?
    No, but I've never tried before

  4. #4
    yraber is offline New Member
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    Default

    This problem is still present with the last version:
    Release 6.0.5_GA_2213.UBUNTU8 UBUNTU8 FOSS edition.

  5. #5
    BigBirdy is offline Banned
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    Default

    I am having the same problem with the latest release. I can create/connect just fine to an external IMAP account from the same network. However when trying to ad the IMAP account to Zimbra, I also get the "error: datasource test failed" message

  6. #6
    kogo is offline Active Member
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    Default Me three!

    I have the same issue when attempting to create a new IMAP external account.

  7. #7
    michelp's Avatar
    michelp is offline Intermediate Member
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    Default

    Looks like it's exactly the same issue for me, on a hosting provider's imap (mail.gandi.net / Gandi).

    My ZCS 6.0.6/Ubuntu64 work on other imap like gmail, but I also get a "error: datasource test failed" when adding an external account on this particular imap (mail.gandi.net), both in ssl/non-ssl; but external account works in pop. and this imap works in ssl on a Thunderbird.

    I opened a bug on Zimbra's bugzilla with imho every relevant info (plateform and server logs) :
    https://bugzilla.zimbra.com/show_bug.cgi?id=47602

    Vote for it if you think you got the same issue.

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