Cannot access to the admin console

[forstera]

Hello all,
I'm running 6.04 and I can't access to my administration console. the logon screen appears, then I enter my login name and password and then nothing, the page seems to load all the time. I've seen that the zmcontrol stats is stopped. So, everytime I need to access my admin console, I need to stop and restart controls. There, the stats control runs for a few days and stop.

... Any help is welcome
thanks

[uxbod]

cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain mx
dig yourdomain any
host `hostname` <- note backticks and not single quotes

what happens if you specify the IP address instead of the server name ?

[forstera]

Hello uxbox,

I thank you for your quick answer. I just restart the services (zmcontrol stop and start) and now it's working fine.. but just for a few days. I already tried with the ip address instead the server name but I got the same problem : the admin logon page is coming but after having entered my logon and passworkd, the pages is loading undefinitely. If I enter a wrong username or password, I get immediately an answer from the server saying that my username/password is wrong.

[uxbod]

You will need to check the log files under /opt/zimbra/log to see whether any error messages are being generated.

[forstera]

Ok, I'll do that. Do you know exactly which file I've to check (myslow.log, mysql_error.log, etc..) ?

thanks for your help

[forstera]

Maybe I've found something :

2010-01-14 14:32:19,966 WARN [btpool0-12://srv-mail:7071/service/admin/soap/AuthRequest] [name=admin@MyServer;ip=My_IP;ua=ZimbraWebClient - FF3.0 (Win);] account - ad auth for domain My_Domain failed, fall back to zimbra default auth mechanism
com.zimbra.cs.account.AccountServiceException$Auth FailedServiceException: authentication failed for admin@My_Server
ExceptionId:btpool0-12://My_Server:7071/service/admin/soap/AuthRequest:1263475939965:5065da0043f8989a
Code:account.AUTH_FAILED
at com.zimbra.cs.account.AccountServiceException$Auth FailedServiceException.AUTH_FAILED(AccountServiceE xception.java:130)
at com.zimbra.cs.account.ldap.LdapProvisioning.extern alLdapAuth(LdapProvisioning.java:3436)
at com.zimbra.cs.account.auth.AuthMechanism$LdapAuth. doAuth(AuthMechanism.java:165)
at com.zimbra.cs.account.ldap.LdapProvisioning.verify PasswordInternal(LdapProvisioning.java:3486)
at com.zimbra.cs.account.ldap.LdapProvisioning.verify Password(LdapProvisioning.java:3459)
at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(LdapProvisioning.java:3325)
at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(LdapProvisioning.java:3304)
at com.zimbra.cs.service.admin.Auth.handle(Auth.java: 145)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:418)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:272)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)


at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece^@]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.jav a:3041)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCt x.java:2987)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCt x.java:2789)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:270 3)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapC txFactory.java:175)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Ldap CtxFactory.java:193)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstanc e(LdapCtxFactory.java:136)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext (LdapCtxFactory.java:66)
at javax.naming.spi.NamingManager.getInitialContext(N amingManager.java:667)
at javax.naming.InitialContext.getDefaultInitCtx(Init ialContext.java:288)
at javax.naming.InitialContext.init(InitialContext.ja va:223)
at javax.naming.ldap.InitialLdapContext.<init>(Initia lLdapContext.java:134)
at com.zimbra.cs.account.ldap.ZimbraLdapContext.ldapA uthenticate(ZimbraLdapContext.java:535)
at com.zimbra.cs.account.ldap.LdapUtil.ldapAuthentica te(LdapUtil.java:106)
at com.zimbra.cs.account.ldap.LdapProvisioning.extern alLdapAuth(LdapProvisioning.java:3431)
... 39 more

[forstera]

That was in mailbox.log

[uxbod]

Are you using a external LDAP source eg. AD ?

[forstera]

no, nothing external