[SOLVED] sent items filling up with duplicates

[mattvogt]

We have an account that their sent items continues to fill up duplicating messages that they have sent. They're not 're-sending' these messages, they're just filling up their mailbox. It's up to 140,000 messages and growing. I can't seem to find anything in their client (Outlook 2007), it's happening when his computer is off as well as on.

When do a search on their mailbox for ID numbers to delete in mass, I get negative numbers for ID numbers with the deleteMessage function doesn't seem to like.

Here's what I see:

zmmailbox -z -m user@mycomapny.com search -l 1000 "in:sent (subject:trying\ again)"

num: 1000, more: true

         Id  Type   From                  Subject                                             Date
    -------  ----   --------------------  --------------------------------------------------  --------------
 1. -154157  conv   user           Trying again                                        01/03/10 08:26
 2. -154122  conv   user           Trying again                                        01/03/10 08:16
 3. -154089  conv   user           Trying again                                        01/03/10 08:15
 4. -154056  conv   user           Trying again                                        01/03/10 08:14
 5. -154023  conv   user           Trying again                                        01/03/10 08:13
 6. -153990  conv   user           Trying again                                        01/03/10 08:06


zmmailbox -z -m user@mycompany.com dm -154157
ERROR: mail.NO_SUCH_MSG (no such message: -154157)

Thoughts?

Thanks.

[mattvogt]

Update:

I completely wiped the Sent folder (using zmmailbox empty Sent) and mail is still being replicated every few seconds.

[mattvogt]

It turns out, the employee had purchased the new Motorola Droid and setup access to the server using IMAP (and never told anyone, of course). I never got my hands on the device to see how exactly he had it setup, but it was definitely the device replicating messages, though only in the 'Sent' folder.

After our Helpdesk reconfigured it to use Active Sync, the problem resolved itself.

In case anyone runs in to the same issue and is looking for a culprit, I found it by seeing this in the mailbox.log file (/opt/zimbra/log/mailbox.log)

grep username ./mailbox.log* | grep "Adding Message" | grep "folderName=Sent"

returned tens of thousands of lines of the following:

./mailbox.log.2009-12-31:2009-12-31 09:23:21,856 INFO  [ImapSSLServer-196669] [name=username@mycompany;mid=1233;ip=70.209.xxx.xxx;] mailop - Adding Message: id=143160, Message-ID=<v4tt7hrd5aawn9a6anjd61vr.1258700237045@email.android.com>, parentId=18864, folderId=5, folderName=Sent.