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Thread: Junk mail

  1. #1
    Ling is offline Member
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    Default Junk mail

    A sender sent an email to a recipient. When recipient replied the email, it went into the sender's Junk box.

    Why it happen? What should i do and which log file should i check?

    Thanks.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by Ling View Post
    A sender sent an email to a recipient. When recipient replied the email, it went into the sender's Junk box.

    Why it happen? What should i do and which log file should i check?
    Look at the mail headers, you can do that by right-clicking on the message and then Show Headers. You should also hit the Not Junk button when the email is in the Junk folder to train the filters. I'd suggest you search the forums and wiki for details on how to use and improve the ant-spam system.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    adeelarifbhatti is offline Advanced Member
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    Exclamation

    Is it happening with in the same domain???


    Regards
    Adeel

  4. #4
    Ling is offline Member
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    Default

    yes, happening with in the same domain.

  5. #5
    siomon.liu's Avatar
    siomon.liu is offline Senior Member
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    Default

    u may add to whitelist .

  6. #6
    adeelarifbhatti is offline Advanced Member
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    Lightbulb

    u can't, the spammers pretending to be from the same domain, will have a clean entry.
    Regards
    Adeel

  7. #7
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    As Phoenix has said we would need to see the full headers to ascertain what has happened.

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