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Thread: Administration Console Log-In Error (and partially working)

  1. #1
    strjan is offline New Member
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    Default Administration Console Log-In Error (and partially working)

    Hi to All!

    I am new here. I have a problem, what I don't know how to fix. All day was searching for help, but without a success, so I hope, someone will help me with this.

    I had a working Zimbra (Release 6.0.4_GA_2038.DEBIAN5_64 DEBIAN5_64 FOSS edition) until I restarted the server. Since then, if I try to log in to the administration console, I get an error message:

    JavaScript error encountered in method ZaZimbraAdmin.prototype._getLoginMsgPanel

    message: ZaApp.getInstance().getCurrentController() is undefined fileName: https://10.130.131.216:7071/zimbraAdmin/js/Admin_all.js.zgz?v=091214203213 lineNumber: 21055
    If I click OK, it let me in, but it partially works. The Server Status, in example, shows that no part of Zimbra is working (red cross everywhere), but it works for real (I could connect with Zimbra Desktop and WebMail, sending/receiving works perfectly). Even
    zimbra@zimbra:/$ zmcontrol status
    Host xxx
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    stats Running


    If I go to Accounts, and try to add a new user, it give me an error window:

    Error: permission denied
    Message: permission denied: can not access account doc Error code: service.PERM_DENIED Method: GetFolderRequest Details:soap:Sender
    But! It opens the window for adding the new user too, and I actually could add a user. Or edit a user. And the changes are applied.

    I searched the Internet for the error message, but got only one hit:

    Bug 40259 – JS error in ZaZimbraAdmin.prototype._getLoginMsgPanel on startup

    So I'm stuck. Looked for the logs, but find nothing. Anybody any idea?

    Thanks in advance

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Post the output of the following commands (run on the Zimbra server):

    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain.com mx
    dig yourdomain.com any
    host `hostname`  <- use that exact command with backticks not single quotes
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    strjan is offline New Member
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    Default

    Update: I made the things writen in
    Zimbra not starting after a reboot and previously working
    so now it doesn't gives me an error when I'm logging in to Admin Console, not even when I'm making a new user, but the Server Status still doesn't working.

  4. #4
    strjan is offline New Member
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    Default

    Quote Originally Posted by phoenix View Post
    Post the output of the following commands (run on the Zimbra server):
    went in PM.

  5. #5
    fauzi is offline Starter Member
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    Default Same Log-in Error

    Hi

    I have the same Log-in error

    I have the same problem usin 7.1.3 on a CentOS 5

    Se ha detectado un error de JavaScript in method
    ZaZimbraAdmin.prototype._getLoginMsgPanel fileName:
    https://imeca.com:7071/zimbraAdmin/j...v=110928142626
    lineNumber: 24011

    is the .zgz file a binary compiled from the .js?, i mean if Admin_all.js.zgz
    come from Admin_all.js?

    i dont really think it have to be with /etc/hosts or /etc/resolv.conf but i post phoenix suggestion anyway


    [root@mailhost ~]# cat /etc/hosts
    127.0.0.1 localhost.localdomain localhost
    208.109.86.2 mailhost.imeca.com mailhost


    [root@mailhost ~]# cat /etc/resolv.conf
    nameserver 127.0.0.1
    nameserver 208.109.96.1
    nameserver 208.109.96.2
    search localdomain
    options rotate

    ;File created by the fix_resolve step of ProvisionManager.

    ;File created by the fix_resolve step of ProvisionManager.


    [root@mailhost ~]# dig imeca.com mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> imeca.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 49096
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;imeca.com. IN MX

    ;; ANSWER SECTION:
    imeca.com. 3600 IN MX 10 webmail.imeca.com.

    ;; AUTHORITY SECTION:
    imeca.com. 3600 IN NS ns1.imeca.com.
    imeca.com. 3600 IN NS ns2.imeca.com.

    ;; ADDITIONAL SECTION:
    webmail.imeca.com. 3600 IN A 208.109.86.2
    ns1.imeca.com. 3600 IN A 208.109.86.2
    ns2.imeca.com. 3600 IN A 208.109.86.2

    ;; Query time: 5 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Tue Oct 11 14:30:44 2011
    ;; MSG SIZE rcvd: 135


    [root@mailhost ~]# dig imeca.com any

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> imeca.com any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58275
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;imeca.com. IN ANY

    ;; ANSWER SECTION:
    imeca.com. 3600 IN SOA ns1.imeca.com. hostmaster.imeca.com. 2011100870 3600 3600 1209600 3600
    imeca.com. 3600 IN A 208.109.86.153
    imeca.com. 3600 IN NS ns2.imeca.com.
    imeca.com. 3600 IN NS ns1.imeca.com.
    imeca.com. 3600 IN MX 10 webmail.imeca.com.

    ;; ADDITIONAL SECTION:
    ns1.imeca.com. 3600 IN A 208.109.86.2
    ns2.imeca.com. 3600 IN A 208.109.86.2
    webmail.imeca.com. 3600 IN A 208.109.86.2

    ;; Query time: 2 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Tue Oct 11 14:31:22 2011
    ;; MSG SIZE rcvd: 198


    [root@mailhost ~]# host `hostname`
    mailhost.imeca.com has address 208.109.86.2

    Any suggestion?





    Regards

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